All American Mail Center & Wine Shipping
Shipping service in Napa, California
Google rating
4.5
Ratings counted
28
Are 1 or 2 star
10.7%Above typical
The rating breakdown
3 of the 28 ratings in Google’s published star breakdown for All American Mail Center & Wine Shipping are one or two star.
Worked out from 28 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Napa
6.8 percentage points higher than the middle of the 7 listings in Napa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 82.1% | |
| 4 star | 2 | 7.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 10.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is All American Mail Center & Wine Shipping at 10.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All American Mail Center & Wine Shipping, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for All American Mail Center & Wine Shipping. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
One star because I can't go zero stars. They were supposed to ship wine to my house and it was damaged. Now they have it and won't file a claim for me which I cannot file myself. Always asking for more and more from me but no action on their part. Won't answer emails or return calls either. Brutal customer service.....
A family member shipped a package for Chistmas to me and my family. It never made it. Come to find out, when my family member wrote my address on the form, the employee did not verify it and ended up shipping to my previous address instead.
you'd probably be better off, walking your mail to wherever it needs to go. It certainly would be faster. You should clear your schedule for the rest of the day if you need to go here for anything.
Hi Jeremy, we’re sorry to hear that your experience didn’t meet expectations. We always strive to provide efficient service, even during busy times. We truly appreciate your feedback and will continue working to improve wait times.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 31%
- Worked hard and fast4 · 25%
Counted across the 16 four and five star reviews we have read for All American Mail Center & Wine Shipping. A review can mention more than one thing.
In their own words
All American Mail Center is one of Napa’s best kept postal/shipping secrets. Truly amazing service! Not only are the lines always short (because their service is so quick and efficient) but their prices are incredibly reasonable and they truly CARE about their customers. Case in point: UPS “misplaced” a package that was expected to arrive before Christmas. All American Mail Center took it upon themselves to open an investigation and find the package.
Thank you so much, Danielle, for your thoughtful review and for trusting us during such a stressful situation. As a local shipping company, we are committed to going the extra mile for our customers, and we are so glad we could help locate … More
I had an expensive purchase from Winebid that I needed help in shipping to Michigan. They were all amazingly helpful, thoroughly consulting, and diligent as to my needs and concerns (Adrianna especially). Even when they were super busy, they made sure to be professional with me, and that I had a consoling sigh of relief while doing business with them. I'll be doing all my shipping with them from this day forward. Thanks again guys!
Thank you so much, Wye! We’re glad Adrianna and the team made your wine shipping experience smooth and stress-free. We appreciate your trust and look forward to helping with all your future shipments!
Absolute amazing customer service! A kind young lady helped me return an Amazon package that I was having a hard time with , she was very patient with me. She showed me how to start the return and how to get the label that was needed to put on my package.
Thank you, Linda, for your kind words. We are so glad our team could assist you with your return and make the process easier with our shipping support. Your appreciation means a lot, and we are always here to help whenever you need us.
Just mailed several packages with different weights and sizes and Sidney could not have been more polite, patient and accommodating. Everyone there was light-hearted and friendly despite how busy they were. Excellent service!
Thank you so much, Veronica! We’re delighted to hear that Sidney and our team provided you with excellent service, even during a busy time. We always strive to make the shipping process as smooth and friendly as possible. Your kind words mean a lot, and we truly appreciate your support.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff3
- patient2
- boxes2
- door2
What the company says about itself
Taken from All American Mail Center & Wine Shipping’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…for quotes. Free Estimates Serving Napa since 1985 Request an Estimate 707 255 7595 Your N”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Streamline your wine fulfillment with a licensed, Napa-based partner trusted by wineries”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“5 7595 Your Name Your Email Phone Get a Free Quote piece of mind We offer quality services”Raw text captured from the page, including any surrounding navigation.