Security Self Storage
Self-storage facility in Napa, California
Google rating
4.7
Ratings counted
177
Are 1 or 2 star
4.0%Around typical
The rating breakdown
7 of the 177 ratings in Google’s published star breakdown for Security Self Storage are one or two star.
Against other listings in Napa
About the same as the middle of the 7 listings in Napa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 152 | 85.9% | |
| 4 star | 14 | 7.9% | |
| 3 star | 4 | 2.3% | |
| 2 star | 3 | 1.7% | |
| 1 star | 4 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Security Self Storage at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Security Self Storage, counted by matching the words they used.
- Claim or refund went nowhere2 · 50%
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Security Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Water flooded my whole storage and ruined all my stuff. They denied my claim, and l lost over 50,00$ worth of belongings. I will say Tameka was great and did everything she could. Great customer service all the way up until the denial of the claim . :( lesson learned
Giancarlo - We're truly sorry to hear about your experience at Security Self Storage. We appreciate you recognizing Tameka's efforts to assist you — we’re glad she provided great customer service, even in a difficult situation. Please know … More
Facility manager Tamika is terrific; I liked her very much. She was professional and kind. Dealing with the corporation, however, was a drag. My rates went up and up, and I sometimes incurred late fees because it was so difficult to pay online. I finally moved out when I found more than twice the space elsewhere, for significantly lower cost and much easier access to my unit.
Hi Shannon , thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at ([phone removed]
This experience was disappointing. The facility is less than ideal, and not as clean as I would have liked it to have been. The information I was provided on the phone was rather inconsistent with that which I experienced upon arrival. For example, there are no elevators, no dollies, etc.The customer service was fair.
Hi Dr. Tamika , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Turned up when they said1 · 6%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for Security Self Storage. A review can mention more than one thing.
In their own words
I cannot recommend this storage facility enough—and that’s largely thanks to Hailey! From the moment I first reached out, she was incredibly helpful, informative, and kind. She took the time to walk me through all my options, answered every question with patience, and made the entire process feel effortless. She had a bright smile and made me feel so welcome and taken care of the entire time!
Thank you for the kind words, Jasmine ! We're committed to providing excellent customer service.
Excellent customer service. Very Prompt and cordial. Alonzo did an excellent job helping me find the right unit for my needs. Highly recommend
Thank you so much for sharing the great feedback, Randy Dowis . We really appreciate you taking the time to share your experience with us.
Alonzo was very helpful and quick with his service! Really appreciate all the help!
Thank you for the kind words, Susan Ortiz ! We're committed to providing excellent customer service.
Security self storage was excellent. We had a large unit (25 x 10) and had only planned on utilizing the storage unit for a few months but it turned into much longer. The unit was clean, we had no issues with rodents or insects and we felt like our belongings were secure. We were frequently in and out of the unit and the manager Tamika was so friendly and personable every visit. I highly recommend this business and will use it again if we are ever in need of storage.
Thank you for the kind words, G Avina ! We're committed to providing excellent customer service.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting14
- rental process3
- affordability3
- unit sizes2
- safe storage2
- welcoming atmosphere2
- kind team2
- trustworthy staff2
- secure belongings2
- small unit2
What the company says about itself
Taken from Security Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“, on-site security cameras operating 24/7 , along with gated access, month to mon”Raw text captured from the page, including any surrounding navigation.