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All My Sons Moving & Storage

Moving and storage service in Naples, Florida

Google rating

4.5

Ratings counted

253

Are 1 or 2 star

12.6%Above typical

The rating breakdown

32 of the 253 ratings in Google’s published star breakdown for All My Sons Moving & Storage are one or two star.

Against other movers in Naples

This company12.6%
Typical mover in Naples2.2%

10.4 percentage points higher than the middle of the 22 movers in Naples we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
21785.8%
4 star
20.8%
3 star
20.8%
2 star
41.6%
1 star
2811.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is All My Sons Moving & Storage at 12.6%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All My Sons Moving & Storage, counted by matching the words they used.

  • Damage to belongings7 · 64%
  • Price rose after the quote2 · 18%
  • Crew conduct1 · 9%

Counted across the 11 one and two star reviews we have read for All My Sons Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewHolly A.Edited a year ago
Stay away from All My Sons Naples. First they tried to extort money from me before they even arrived at my new home. The job was more than they expected so they asked if they could fill the trucks and bring them the next day and I said no problem. Then I got a phone call that they wanted half the money and I said no way that's not the contract. We had a very upsetting discussion on the phone and he threatened to not bring my furniture to my new home unless I paid him half the money, which was not in the contract.
Reply from the business

Thank you for your patience throughout the claims process Holly. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of … More

1-star Google reviewRose M.a year ago
If you are looking for a moving company in Naples, Florida area DO NOT USE. The office is well spoken and professional to OBTAIN your business but quotes are low balled in order for their business to be better in price than others in the area. The estimate and actual hours where more ~50% higher than quoted even though was very transparent on a straight forward job (no disassembly required and confirmed stairs in advance).
Reply from the business

Thank you for contacting us, Rose. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may … More

1-star Google reviewTracy B.2 years ago
DO NOT HIRE!! I'm the type of person who leaves good reviews so if I'm leaving a bad one, just know that the experience was very bad! I wish I would have read these reviews prior to hiring this moving company. Here's my experience in a nutshell. Danny walked into my apartment and immediately had an attitude. I'm a third floor unit with no elevator. I asked if they let him know he was moving the third floor. His comment was "they don't tell us stuff like that because then they wouldn't show up for work".
Reply from the business

Thank you for bringing this to our attention Tracy. We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional … More

1-star Google reviewKimmy S.a week ago
***The company responded to this review and gave me a number that you still cannot get ahold of anyone.**** I contacted the company to help load my pod for my move. I had told them that I had 2 large fridges that will be needing to be moved so make sure they have the correct equipment. When the movers got there I told them how they needed to get the fridges out of my house since it was a tight squeeze. They needed to take the handles off it.
Reply from the business

You deserve the absolute best. We understand that moving can be an incredibly stressful experience as people move for many different reasons. At AMS, we know our customers come to us to alleviate those stresses. We apologize for not living … More

1-star Google reviewMatt C.a year ago
I'd recommend avoiding this company. I hired them to move a storage unit of furniture from the storage unit to my new home about a mile away. As they were loading my ping pong table, I commented that they should strap it differently. They didn't change it evidently as when we arrived at my house, a piece of exercise equipment had shifted and destroyed my ping pong table. The movers apologized and said the company would take care of it.
Reply from the business

Thank you for your patience throughout the claims process Matt. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of … More

1-star Google reviewK F.Edited 10 months ago
This was not a good experience. I paid over $700 for 2.5 hours, furnished my own mattress bag which i was then charged $22 as an extra. $65 for plastic wrap where only two pieces that i saw were wrapped. The crew sent by AMS didn't know how to stack a Pod. They left a big hole in the middle of the Pod, stacking bigger boxes towards the back where I had to direct them to fill with smaller boxes just to fill the gaps and tighten up the load so it wouldn't shift during transport.
Reply from the business

We sincerely apologize for the experience you had. It’s clear that the service you received did not meet your expectations or the standards we aim to provide. We understand the frustration of being charged for materials you already provided, and having to oversee the loading process yourself…

1-star Google reviewCharles C.a year ago
Please do NOT hire All My Sons moving even if you think your move is small. Incredibly questionable practices and wording of contracts. A story of how a ~$650 move turned into $2500+. Similar to others who have posted reviews, the office that obtains your business masquerades the experience you'll receive against the different office that actually handles your move. Booking folks are friendly helpful and reassuring. Once your move is in progress or after the fact, conflict resolution is non-existent.
Reply from the business

Thank you for contacting us, Charles. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move.

1-star Google reviewFrancis W.a year ago
I do NOT recommend this company. I had a very disappointing experience with All My Sons Moving & Storage. I paid $175 for their protection plan, which covers up to $5,000 in damages. One of my most valuable items—a $2,000 marble table, was badly damaged during the move (cracked, broken support corner, unstable). Despite detailed photos and a formal claim, they offered just $550 and claimed there was “no structural damage”, completely inaccurate, and this amount included $200 for the repair of a drywall corner…
Reply from the business

Thank you for your patience throughout the claims process Francis. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret…

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous4 · 36%
  • Careful with belongings3 · 27%
  • Worked hard and fast3 · 27%
  • Turned up when they said1 · 9%

Counted across the 11 four and five star reviews we have read for All My Sons Moving & Storage. A review can mention more than one thing.

In their own words

5-star Google reviewGerilyn A.3 weeks ago
After being blown off by another mover (not an uncommon occurrence, unfortunately), I contacted All My Sons Moving & Storage. They got in touch with me within 2 minutes! I had a very tight window in which to schedule my move AND I needed it to happen within 3 days. They were able to reserve time for me on the day I requested, which thrilled me. They gave me a heads up when their team was heading out. Their team showed up ON TIME, were polite and friendly, and were careful in handling our furniture.
Reply from the business

Hi, Gerilyn. thank you for the 5-star review! If its local or long distance, home or apartment, rain or shine, it does not matter - we are always hear to provide the best move experience period. Your feedback is greatly appreciated. Thanks again for choosing us.

5-star Google reviewLori C.a year ago
Kareem and Hammond are the best! Quick, efficient, polite, and even had great suggestions on where to put things! They worked together like they could read each other’s mind. Definitely a great move!
Reply from the business

Lori We are so happy to hear that your move with us was a great experience! Our movers take a lot of pride in moving efficiently and taking great care of your house hold goods. Our goal is to always provide a stress-free experience. Than you!

5-star Google reviewShannon C.2 months ago
Impressive experience! From the first phone call to the last email with my receipt, this company truly delivered a five star experience. The two movers who showed up on the day of the move were amazing. They were good natured, energetic and sweet tempered. I was impressed with the amount of care that they took to wrap items, tape on moving blankets, and even how carefully they stacked the boxes on the dolly. They took care to do a great job and their skill showed at every step of the way.
Reply from the business

Hi, Shannon. thank you for the 5-star review! If its local or long distance, home or apartment, rain or shine, it does not matter - we are always hear to provide the best move experience period. Your feedback is greatly appreciated. Thanks again for choosing us.

5-star Google reviewDavid L.10 months ago
I have moved many times in my life and was rarely satisfied with the quality of service recieved from the moving company. My most recent move by All My Sons Moving was outstanding. Johndy and Kelvin handled everything with great care and efficiency. This was by far the best moving experience ever. With that said I think the $1600+ price for a one bedroom apartment was too high.
Reply from the business

David Thanks for the 5-star review and for choosing us! We appreciate you! Thank You All My Sons Moving & Storage

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff39
  • pricing24
  • professional movers14
  • careful handling13
  • furniture care6
  • good attitude2
  • cleanliness2
  • thoroughness2
  • on time2
  • easy move2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • chamberofcommerce.comdirectory
  • mapquest.comdirectory
  • superpages.comdirectory
  • yellowpages.comdirectory
  • birdeye.comreviews
  • yelp.comreviews

Before you hire All My Sons Moving & Storage

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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