All Over Movers
Google rating
4.0
Ratings counted
92
Are 1 or 2 star
23.9%Well above typical
The rating breakdown
22 of the 92 ratings in Google’s published star breakdown for All Over Movers are one or two star.
Against other listings in Edmond
13.6 percentage points higher than the middle of the 5 listings in Edmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 68 | 73.9% | |
| 4 star | 2 | 2.2% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.1% | |
| 1 star | 21 | 22.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is All Over Movers at 23.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for All Over Movers, counted by matching the words they used.
- Damage to belongings6 · 32%
- Crew conduct6 · 32%
- Late, delayed or a no-show4 · 21%
- Price rose after the quote2 · 11%
- Stopped responding2 · 11%
- Items missing or never delivered1 · 5%
- Claim or refund went nowhere1 · 5%
Counted across the 19 one and two star reviews we have read for All Over Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT HIRE THIS COMPANY. Negative stars. The two super skinny guys that showed up 45 min late at 10:45 am and were already exhausted from having done a move ALREADY that morning. They were slow as hell, sauntering slowly from the truck to the house, taking their sweet expensive time. Yes, they wrapped everything up in plastic wrap but that just took tons of time and didn’t help much in the long run.
This company is ridiculous. They were hired for a simple move, I had everything ready to go for them. I was told in transit that my brand new headboard was broken because It had “fell over”. I don’t know why it would not be secured. So I called the main office and the woman that answered the phone told me they will pay back 60cents per pound. Which was 40 dollars on a 250 dollar headboard. Then all I did was start asking questions, she decided it was okay to start yelling at me.
I scheduled a move two weeks in advance with AOM. I confirmed the move three days before the scheduled move. I was scheduled for 10am on a Saturday morning. They called me at 9am Saturday and canceled indicating their driver didn't feel well. They indicated they were trying to find another team to do my move that day. I never heard back from them. I had to bust my tail to find another company last minute to make the move and pay additional cost to get it done.
The owner of this business is heartless and insensitive. A profiler and a racists, regardless of being an employer of people of color. Lisa, I got someone to get the job done (attached photo is the pallet). Again, you are heartless and wicked! I will never recommend her and her company to anyone. If you read this review, avoid this company in Oklahoma RESPONSE TO YOUR REPLY. From your untimely response, you did never package or load my pallet.
Hi. All Over Movers operates based on equality and fairness. We made every attempt to assist you including driving to the warehouse and loading the pallet that you requested to have shipped.
I have used All Over Movers twice now (October of 2015 and October of 2016), and my two experiences could not have been more different. During my first move, I was extremely impressed with everything about the business. I loved my movers, and they were so quick and professional I could hardly believe it. When it came time to move again, there was no doubt in my mind this was the company to go with. However, I ended up extremely disappointed.
I scheduled a move with this company one week ahead of time through Jan. The Saturday of the move I called to confirm and she gave me the number to the operations head guy. He clearly stated I was not on his schedule. I called Jan back to figure out what went wrong, very nervous due to we had to be out of a rent house and have no family in state and are fairly new to OK. She became very upset with me and yelled at me that their system was down.
Hired to move a single piece of furniture, a table bar, which weighed about 500 lbs. The movers tried to say it weighed about 1000 pounds, however this "1000 lb" piece of furniture was able to be moved by 2 young women and 1 adult man. They picked it up in Edmond and delivered it to MWC. Then they were UNABLE to complete the unload and simply placed the bar table, GRANITE/topside down, on the concrete because they refused to get it into the house through my backyard.
All Over Movers scratched our kitchen tile when moving the refrigerator, scraped our wall, broke our screen door, and scratched our dining room hutch from not wrapping it properly. The buyers of our home were so upset when they did their final walk through that we had to pay $200 to fix the tile prior to closing and also gave them a $200 credit to paint the wall that was scraped.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous30 · 55%
- Worked hard and fast24 · 44%
- Turned up when they said11 · 20%
- Careful with belongings10 · 18%
- Price matched the quote1 · 2%
- Kept in touch1 · 2%
Counted across the 55 four and five star reviews we have read for All Over Movers. A review can mention more than one thing.
In their own words
They arrived on time, wrapped everything that needed wrapped up quickly and moved everything efficiently. They did use a Ryder truck instead of a truck with their company logo on it but I don't really have an issue with that. The price was very reasonable and the movers themselves were very professional.
Great work from start to finish with a polite, careful crew. They were communicative and helpful. Awesome experience with these guys!
I've used All Over Movers twice now, almost exactly 1 yr apart. The 2nd time was even better than the first! I pretty much needed movers for my "big stuff"...mattresses, massage chairs, exercise equipment, etc. Once the big things were out of my way, I could finish discarding some and packing the little things. The guys were very professional, efficient and pretty quick.
The All Over Movers were friendly and worked steadily. How it works: Jan (who made my scheduling go smoothly), she takes your credit card information at the time of scheduling that way, when the movers are all finished moving your stuff to your new location, they call Jan and she charges your credit card. The movers showed me what I was going to be charged before they called Jan.
Thanks for recommending us Bobbie Jo!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job15
- pricing13
- furniture11
- payment9
- truck9
- efficiency7
- credit card4
- clothes4
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- facebook.comsocial
- porch.comdirectory
- bizapedia.comdirectory