Devon Self Storage Edmond, Oklahoma
Self-storage facility in Edmond, Oklahoma
Google rating
4.9
Ratings counted
663
Are 1 or 2 star
1.2%Unusually few
The rating breakdown
8 of the 663 ratings in Google’s published star breakdown for Devon Self Storage Edmond, Oklahoma are one or two star.
Against other listings in Edmond
9.1 percentage points lower than the middle of the 5 listings in Edmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 621 | 93.7% | |
| 4 star | 27 | 4.1% | |
| 3 star | 7 | 1.1% | |
| 2 star | 2 | 0.3% | |
| 1 star | 6 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Devon Self Storage Edmond, Oklahoma at 1.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Devon Self Storage Edmond, Oklahoma, counted by matching the words they used.
- Damage to belongings1 · 20%
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for Devon Self Storage Edmond, Oklahoma. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not the best place in town for the price and I've had my unit broken into and stuff stolen before and it just happened to be when the security system was down for maintenance. Can you say convenient? Coincidence? Inside job?
Hi Glen, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at ([phone removed]?
Worst storage in the Edmond area! They literally force you to write them a good review before they will even take you to your unit. Red flag right off the bat. Secondly, there is no gate to lock out the public like they claim. All units are exposed to whoever wants to drive in at any time. The service at this place is absolutely terrible. They bait you in with online deals with hidden stipulations just to burn you at their first opportunity to lock you out.
J, thank you for sharing your experience with us. We're working to resolve the matter right away. If there's anything else we can help you with in the meantime, please contact us here [phone removed] or [email removed]
I rented a U-Haul on Monday March 27th 2017 and there was a misprint on y'all's end on the time to be returned, after I went in for a reservation that was not even showing up on your computer. The head boss up there gave his card to me and …
Ok storage unit, I got promised for 1 month free but that was a lie, they tried to charge me that month that was free, wouldn’t suggest this storage unit to anyone
Thank you for taking the time to share this experience with us, Frostiery. Details like these are vitally important to us so we know what we can do to make it better next time. If you have any additional suggestions for how we can improve your experience, please don't hesitate to reach out to us at…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 42%
- Worked hard and fast5 · 26%
- Price matched the quote1 · 5%
Counted across the 19 four and five star reviews we have read for Devon Self Storage Edmond, Oklahoma. A review can mention more than one thing.
In their own words
Ladies at front desk turned my day around- quick friendly service on an urgent need. They were awesome and delivery of good to our unit was seamless!
Hi, Lisa. Your feedback is highly appreciated. Thank you for the review!
This is the nicest storage facility I’ve seen. Staff was so friendly and personal. Reserving was easy, and she called 10 minutes after my reservation to confirm. Spot on. Also, when I got here the service was great. The unit is wonderful and secure. Definitely recommend Devon Self Storage
Rebekah, we truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
It was a pleasant visit with Devon. The process of renting a unit was easy and efficient. Kat and Missy were very thorough explaining the procedures and rules. I was encouraged that I had made a good decision to choose Devon Storage. Thank you ladies.
Jacki, we truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
The process to get a storage unit was very easy and straightforward. The office staff was also very kind. They were also able to answer any questions. The unit itself was clean when I got there and I felt safe having my stuff here
Madison, the kind words you've shared in this five-star review mean the world to us. We're truly honored to have you as a valued customer. Thank you for choosing us and for taking the time to leave such positive feedback.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff40
- unit selection31
- welcoming atmosphere10
- clean units9
- easy rental process8
- efficient staff6
- quick and easy5
- easy setup5
- clean site4
- safe storage2
What the company says about itself
Taken from Devon Self Storage Edmond, Oklahoma’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Moving supplies for purchase on-site 24/7 Video Surveillance Online bill payments”Raw text captured from the page, including any surrounding navigation.