Allen's Professional Moving
Google rating
3.9
Ratings counted
16
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 16 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 5 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 11 | 68.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 12.5% | |
| 1 star | 3 | 18.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Allen's Professional Moving, counted by matching the words they used.
- Items missing or never delivered1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Allen's Professional Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Doesn’t call back. Referred a ‘friend’ to help me pack and the man did not have a clue how to pack valuables. He was incredibly rude, demanding and angry. When I complained at how poorly my expensive artwork was packed he said, “that’s the way it goes. I’m a professional mover” and hung up on me. They are both unethical.
We were grateful that Larry Allen and his crew came on short notice but I was disappointed my tablet went missing. I called and texted Larry and he said he would check his truck and get back to me but I have not received a response.
Larry is a sweet person but on the business side I was totally disappointed. It took them almost 6 hours to move a two bedroom house. I only got $400 out of the bank because I was under the impression that it would not take more than 4hours to more.....once he was done my daughter bunk bed was not put back together. I guess it depends on who you hire. I came back to my old house today and it still plenty of things that haven’t been moved.
Hired him to move a piano. While disassembling and wrapping the piano his truck died. He asked my husband for a jump. He put the cable on the wrong terminal. The power steering on our truck is now out. He did not offer to pay for it to be fixed. We just bought this truck a month ago. There are some missing pieces on the piano that must have gotten lost in transport and he has not returned my call regarding those missing pieces.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 22%
- Professional and courteous2 · 22%
- Careful with belongings1 · 11%
Counted across the 9 four and five star reviews we have read for Allen's Professional Moving. A review can mention more than one thing.
In their own words
Larry is incredibly hard working and an innovative professional! I was in a pinch with an oversized couch that couldn’t fit through my apartment complex door and when every other moving company was unable to help, Larry and his son-in-law (Shout out to John!) came up with a creative solution to use my balcony to get the couch inside my living room. He’s genuine, fair priced, and willing to help at a moments notice. If you need help moving this is your man!
Me and my mother have used their services many times!! I never move with anyone else. I have NEVER seen people move items so quickly and carefully. Allen is the kindest person in the world. He takes pride in what he does. Very fair and reasonable. SUPER affordabe
Larry Allen has moved my household five times in the past 25 years. I have an upright piano and some big wood furniture which he has moved through tight hallways with corners, and up and down flights of stairs and over balcony rails and even through windows. He has the experience and equipment to be amazingly efficient. He charged extra after eight hours and when/if he could work on Saturday. Even so, the moving cost far less than quotes from other local moving companies.
I used Larry Allen's moving company since the early '90s and most recently in 2014. They've moved my household goods and my office furniture, fixtures and equipment at least six times. Every experience has been great. The crew shows up on time and gets the job done as quickly as anyone could. Nothing has ever been damaged. The price is reasonable--very reasonable. I highly recommend Alan's Professional Moving. You cannot find any better.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job4
- piano4
- town3
- couch2
- room2