American Van & Storage Co.
Google rating
4.8
Ratings counted
46
Are 1 or 2 star
4.3%Around typical
The rating breakdown
2 of the 46 ratings in Google’s published star breakdown for American Van & Storage Co. are one or two star.
Worked out from 46 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Newark
About the same as the middle of the 5 listings in Newark we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 43 | 93.5% | |
| 4 star | 1 | 2.2% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Van & Storage Co. at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Van & Storage Co., counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for American Van & Storage Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Many lies and deceit for services paid for in advance. In my humble opinion, the moving staff should not be trusted with your valuables. We moved in Nov 2024 and we are still opening boxes with broken items. We called the claims office only to find out because we have already been paid $102 for our $1700 television we are unable to add items or open a new claim. We originally paid $98 for a TV box that the moving crew forgot to bring the day of the move but moved the TV anyway.
Kelly, while I am very sorry that you had a terrible move...after reviewing our customer records, we find that we do not have you listed as a customer. In addition, we have not had a claim filed damage in over 2 years.
Lady that answered the phone hung up on me. Very unprofessional. Hell of a way to have a first experience with the company!
Hi Thomas, Thank you for bringing this to our attention. We are very sorry to hear that your call was disconnected - this is certainly not the experience we want anyone to have with our office. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Turned up when they said2 · 17%
- Careful with belongings2 · 17%
- Worked hard and fast2 · 17%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for American Van & Storage Co.. A review can mention more than one thing.
In their own words
American Van and Storage was so good to us! We had an emergency and needed all of the items moved out of our house quickly and they were wonderful. They carefully packed things, were very professional and neat. They then stored our things for 2 years and it was all kept in perfect condition. Redelivery was easy to schedule and flexible. Would absolutely use them again and recommend to friends.
Thank you Sarah! We are so glad that everything got taken care of for you. We appreciate the review and always know that we are here for anything you need. :)
We had such a wonderful experience working with American Van & Storage. Sometimes it is difficult to know where to begin, but they make it so easy. Between setting up the initial appointment, schedule a date, communication with the staff …
Thank you for the 5 stars!
Raymond and his crew showed up on time and got right to work , was very professional and took care of all the fragile items perfectly, i would definitely recommend and will use again when the time is needed
They went above and beyond what is expected. We had our furniture in storage while waiting for our apartment to be ready. My husband is handicapped and requires a lift chair. The cost of transporting one lift chair to the hotel was formidable. Corey investigated medical equipment rental companies in Virginia Beach. We were able to rent the chair for our month's stay at the hotel, very reasonably. This is truly a full service company! All of the gentlemen who helped us pack, move, and unpack were very helpful.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- movers9
- kind staff7
- professional staff6
- efficient3
- punctuality3
- right to work2
- smooth move2
- no damage2
- easy to work with2
- item damage2
What the company says about itself
Taken from American Van & Storage Co.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…as Superior Warehouse 2025 Award Winner Family Owned & Operated Since 1959 (302) 257-635”Raw text captured from the page, including any surrounding navigation.
- Describes itself as woman ownedsays on their website
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“…or Warehouse Award in 2025. As a local, woman-owned business, we're invested in our communi”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…or moves big or small, near or far, our licensed and insured team is ready to help. Read”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…or small, near or far, our licensed and insured team is ready to help. Ready for a movi”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Winner Family Owned & Operated Since 1959 (302) 257-6355 Request Lorem Epsom Hero”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- facebook.comsocial