Apple Moving
Google rating
4.0
Ratings counted
34
Are 1 or 2 star
23.5%Well above typical
The rating breakdown
8 of the 34 ratings in Google’s published star breakdown for Apple Moving are one or two star.
Worked out from 34 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Columbus
11.8 percentage points higher than the middle of the 11 listings in Columbus we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 24 | 70.6% | |
| 4 star | 1 | 2.9% | |
| 3 star | 1 | 2.9% | |
| 2 star | 1 | 2.9% | |
| 1 star | 7 | 20.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Apple Moving at 23.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Apple Moving, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for Apple Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
IF YOU ARE IN THE MILITARY and this company is assigned to you, I would advise speaking with the transportation office to request a different company. As others have noted, the packing crew was polite but did a poor job packing. We found out when we started to unpack boxes to find broken items. I noticed a decent-sized scratch on the trunk of one of our vehicles.
The movers were polite and professional but they packed HORRIBLY. Many things were broken upon arrival, one of the legs to our bed frames was missing, hoses and my vacuum were shoved in my freezer 🤮. Very unorganized. …
Dear Nicole, Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further.
Would give zero stars if I could. The first day of packing went fine other than the fact that they didn’t get much packed. Completely new packers came the second day and got the rest packed but not without me having to remind them several times through out the day things needed to be packed. At the end of the second day all our bathrooms didn’t get packed, end tables weren’t emptied, mattress covers weren’t left for the loaders to put on, boxes were left untaped and not marked and not inventoried.
Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further.
They handled the delivery of my HHG for the military. I liked how they were able to accommodate me and deliver my belongings within the week. I don’t like how they shoved a house-worth of all my boxes and furniture into a tiny apartment where I essentially had to jump and climb to move around. They were also required to unbox and build my furniture and remove all debris same day. They didn’t do that.
they sound great, but are completely unreliable! was told they would be at the house between 11-1 to crate and move a pool table. moving guys were there at 9, sat at the house waiting for 5 hours on crate guys. crate guys didn’t show until 4pm. then was told they couldn’t finish job because it was raining. $1500 for a job NOT DONE! was told everything would be done today, crated, moved and reassembled at new home… NOT!!!
If you are put in a position to use this company, I highly advise against it. I suggest you file a complaint with your local transportation office. They single-handedly destroyed thousands of dollars worth of HHG’s.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 50%
- Professional and courteous6 · 30%
- Careful with belongings2 · 10%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for Apple Moving. A review can mention more than one thing.
In their own words
We just moved from Fort Wainwright to Fort Benning. Fast forward to today: our team from Apple Moving was absolutely incredible. The team leader John was so professional. He arrived ahead of the other two members of the crew to walk us through the paperwork, tell us exactly what everything meant, show us how to go about getting claims sent up if we needed to, and how they would go about unloading everything so we were prepared (we have a baby). Then, Jordan and Guy showed up, and it got even better!
Jacquline & Rico (sorry if I spelled any names wrong) just did our move out and they were great! Easy to talk to and got a full two bedroom apartment packed and down 3 flights of stairs (no elevator).
Apple Moving packed and loaded our house in Alabama for a military move and I couldn't be more shocked at the outstanding service we received. I was hesitant reading the reviews so I paid close attention to make sure there wasn't theft, neglect to the care of our items, and damage to our house. They called the first day and let us know there was a slight delay but were still coming to pack. Packers were polite, packed fairly quickly but not at the expense of our items.
Thank you so much for the very hard work that you did! We had a tremendous amount to move and Rico, Christopher and Jaqwan did an amazing job. They are all extremely professional, courteous and work very quickly. They answered all questions and helped in every way possible. This team really impressed us and made our difficult move much easier! I hope they get a raise, because they deserve it!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings4
- military move4
- polite crew3
- unloading speed2
- extra time2
- dollars2
- efficient2
- crate2
- apartment2
- table2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory