Arch City Storage of Elyria
Self-storage facility in Elyria, Ohio
Google rating
4.0
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 4 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 12 | 63.2% | |
| 4 star | 3 | 15.8% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 21.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Arch City Storage of Elyria, counted by matching the words they used.
- Crew conduct2 · 67%
Counted across the 3 one and two star reviews we have read for Arch City Storage of Elyria. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is worst place ever I parked my semi there for years at times would sleep in semi bc didn't have a ride home would wake up in the middle of the night to him plowing snow in around all the semis to where if we had to leave it made it impossible at times. When I would come to park semi here in the winter time he wouldn't have the place plowed out like the chump promised he would. he's very rude and a angry person...
Thank you for your feedback. We’d like to note that this review reflects a period under previous ownership. Since then, the facility has undergone significant improvements in both operations and customer service. We’d welcome the opportunity to provide you with a much better experience
Business Owner Bill Gates has poor business's practices and a bad anger problem. Been doing business here for years and on a day coming back from a camping trip kicked me off property with no notice. Reason was because I used firewood that for years previous was ok to use. We offered to pay for the wood even though it was ok to use prior times. He proceed to cuss me out in front of my little children, which is not cool with me. I had already paid for next month storage I'm sure he will keep my money.
Thank you for your feedback. We’d like to note that this review reflects a period under previous ownership. Since then, the facility has undergone significant improvements in both operations and customer service. We’d welcome the opportunity to provide you with a much better experience
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 13%
- Kept in touch1 · 13%
- Professional and courteous1 · 13%
Counted across the 8 four and five star reviews we have read for Arch City Storage of Elyria. A review can mention more than one thing.
In their own words
24 hour gate access with your own code. Had an issue with finding the spot I was assigned and was called back quickly and they made arrangements immediately. I have covered winter storage for my RV so I only need storage in the summer or else I’d never leave! Will continue to use for storage during the summer months!
We appreciate your review! Our goal at Arch City Storage is to make storage simple and stress-free.
Have stored our RV here for a number of years. Convenient and plenty of room. Responsive with any needs we have. Carl was extremely helpful on a recent inquiry we had.
Thank you so much for the 5-star review and for trusting us with your RV over the years! We’re glad to hear you’ve found the property convenient and spacious, and that our team has been responsive to your needs. We’ll be sure to pass your kind words along to Carl—he’ll really appreciate it!
Our church used the RV SPA for over 9 years The Facility is very well maintained very secure, very professional …
Thank you so much for your kind words and for being a loyal customer of RV SPA for over 9 years! We are thrilled to hear that you have had such a positive experience with us and that our facility has met your needs.
Great response time and proffesionalism. I literally messaged, and within 12 hours I had the code to the unit!
Thank you so much for your kind words and positive review! We are thrilled to hear that you had a great experience with our response time and professionalism. We always strive to provide helpful and friendly customer service, and we are glad that we were able to assist you promptly.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- winter2
- code2
What the company says about itself
Taken from Arch City Storage of Elyria’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“$ .00 $ .00 Unit types Reset filters 24/7 Access Vehicle Storage in Elyria, OH En”Raw text captured from the page, including any surrounding navigation.