Atlantic Coast Movers

I move quite a bit for work and chose to use Atlantic Coast Movers for my move from Nova Scotia to Ottawa based on their reviews. Let me be clear, this was my WORST moving experience to date. Not only were there multiple delays with the pickup but what was worse was the lack of communication. I had to repeatedly call the customer service representatives to stay on top of what was transpiring. I didn't feel they understood my frustration and no efforts were made to ease my mind during this stressful time.

This company blatantly gave us wrong information about pricing! First, they sent us an excel sheet for us to fill out to get an estimate, and the estimate was significantly lower (almost half!!) than what we ended up paying. Even though we filled out the excel sheet in detail, and sent many detailed pictures on what needs to be moved. That's not the worst part.

The first leg of my move, West to Maritime went pretty good. From the driver to the facilitator Blaine, both were professional, patient and kind. Kate is in charge of my move and she has been nothing but understanding and forthcoming about details related to my move. Kate put my mind at ease. I can only hope the final leg of the move goes the same way. May 15th 2022. I wanted to update since my move has finally been completed after waiting 5 weeks for my 2100lbs.

I Would give them a Minus 10 but I have to give 1 star to post and I am not giving because I liked their service. They destroyed or damaged so much of my belongings, they ripped my mattress, scratched my hardwood table set, cracked my TV Broke my desk with Marble Top and so so much more. When I tried to put a claim in they denied it asking for more info, I sent Pictures and so forth and to this day 8 Months later Still nothing from them. I would never recommend them nor would I ever use them again.

22/26 boxes arrived and only 1 was horribly damaged! Also lost our antique rocking chair. It's okay though, as they offered a $50 rebate for being a couple weeks past the upper limit of their stated delivery time. They're going to look into the missing items and should contact me "in a couple days". I'll keep you posted if I hear more... Update: The rest of the boxes finally arrived.

We went with this company because they offered the best rate and the lowest minimum weight. They were over 5 weeks late delivering our belongings and offered us a $100 discount to compensate. This was a pathetic offer considering we were paying $2700 to have our things moved. They also offered no updates as to where our stuff was and when it finally arrived, we were missing a box and a 32 inch TV! If you are looking for a cheap price and dont mind when your stuff arrives, this may be the company for you.

Very frustrating experience. Poor communication and customer service from the people here. Our shipment (BC to NS) took almost 2 months to arrive, and they never explained the delay until after (an engine on their truck failed and had to be re-built--but why didn't they tell us this sooner?). Many items were clearly damaged, but they did their best to get out of taking responsibility and displayed no compassion or understanding of how frustrated and stressed out they made me feel throughout the whole process.

Please don't make moving arrangements with this company. I have my property from Ottawa to Regina in July 2021. First Dave gave me the wrong quotation after sending photos. Upon delivery, I was charged a higher amount. As if that is not enough, they damaged one of my dining chairs and one of my boxes was missing. I will fight this to the last with the company. I asked for a discount, Xaiver told me that they have a way to do that.No no receipt and they will not charge me taxes and they will not report to CRA.