Attuned Moving

The most unprofessional ignorant experience I have ever had as a customer for anything - And I've delt with Roger's so thats saying alot!!! They showed up early (no problem other than their key argument seems to be the wait for keys which occurred exactly on time and right after their hour lunch!)... damaged my stuff... had terrible attitudes... were Unorganized amongst 4 guys and a truck and a half ... they were not pleasant nor professional - ignorant and complaining every step of the way ...

Buyer beware - full disclosure: never booked with this company, however, I feel compelled to share my horrible experience with Tom - presumably, the owner... I must begin by stating that I gain nothing to spoil this company's reputation, but I have to assume that this company is so busy, they don't need to provide a positive customer experience. Rant done. I contacted Attuned under the encouragement from a friend who recently completed a move with them.

Attuned Movers - Avoid at all costs!! I hired them because their google reviews were very good. In reality – they were horrendous. The three guys arrived 35 minutes late, and no one answered my calls or email about where they were. They refused to wear a mask – even though in our area, these are mandatory. I offered to pay them extra to wear a mask, and I was told to relax that none of them had ever given anyone COVID.

Our experience started out positively. The guys showed up on time, and were quick and efficient with the move. They were also friendly and easy to deal with in person. However, after the move was complete and we began to unpack in our new home, we discovered that there were a number of scratches, bumps and gouges in multiple items/areas of the house. It was clear that they did not take proper precautions in the truck, and while moving items into the home, to ensure items did not get damaged.

Very disappointing experience. I would not recommend this company. We hired Attuned Moving to move our upright piano from Guelph to Mississauga. The movers only partially covered our lovingly restored antique piano with one small dirty moving pad. As well, they did not cover our beautiful hardwood floors and made a mess of them - they had snow, salt and ice on their shoes and the dolly wheels, and left a trail from the front door to where the piano was installed.

Just got off the phone with them and they were very, very rude to me the whole time. Interrupted me rudely several times, couldn't even finish a sentence to answer his questions and then he rudely accused me of interrupting him when it was obvious there was some lag on the phone. And I quote "no, no, let me finish MY sentence." Extremely impatient with me. Rushing through important details. Any time I tried to go back and finish answering a question he would be so awful in response, "no I KNOW that.

Honestly, I was underwhelmed. Though pleasant on the phone the manager/boss/job booking guy was rushed and didn't really take the time to get enough info from me. Or rather didn't understand the scope of what I had. This resulted in too few people for too big a job, thus costing me nearly 40%more than the quoted estimate. I was beyond disappointed that my spouse had to pull the lead crew aside and tell him that they needed to be more careful as they were damaging our furniture.

No showed my appointment for a piano move. I took time off in the middle of the work day for the scheduled time they had available (was not given a choice of time so that their other appointments would be accommodated). They did not call (they had my cell number) or give any indication the appointment was not firm after I confirmed the time and addresses for the move. Called, left a voicemail and emailed about 15 minutes into my appointment time to no response.