Easy Moving Solutions
Google rating
4.5
Ratings counted
290
Are 1 or 2 star
10.0%Above typical
The rating breakdown
29 of the 290 ratings in Google’s published star breakdown for Easy Moving Solutions are one or two star.
Against other listings in Kitchener
6.8 percentage points higher than the middle of the 20 listings in Kitchener we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 249 | 85.9% | |
| 4 star | 7 | 2.4% | |
| 3 star | 5 | 1.7% | |
| 2 star | 2 | 0.7% | |
| 1 star | 27 | 9.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Easy Moving Solutions at 10.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Easy Moving Solutions, counted by matching the words they used.
- Damage to belongings11 · 44%
- Crew conduct7 · 28%
- Items missing or never delivered3 · 12%
- Late, delayed or a no-show3 · 12%
- Price rose after the quote2 · 8%
- Belongings withheld over payment1 · 4%
- Claim or refund went nowhere1 · 4%
Counted across the 25 one and two star reviews we have read for Easy Moving Solutions. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
See original review below. The owners had the audacity to respond to this review with a bevy of lies and slander. They have just proved their unprofessioanlism, dishonesty and lack of integrity 100%. Their offer for us to call and discuss is futile as we attempted this and were met with compete disregard. If they had simply done the job they were paid to do properly, there would be no reason to lie and make up stories in response to a negative review. At least admit wrongdoing and move forward.
Hi Sarah, Thanks for taking the time to leave this review. As you will recall, unfortunately, the day started off on a very sour note when our movers were met with anger from your family because they were not, of "Eastern European" descent as you had hoped.
*WHERE DO I BEGIN* 1 truck and 3 movers were hired at 180/ hr with a guaranteed of 4 hours minimum. They were to arrive at 10 am and didn't arrive until 10:45 am after being contacted 2x. There were 3 polite but inexperienced young gentlemen that showed up. They were to disassmeble 2 beds (that were to be reassembled at the new home), a sofa, and some items from the garage as well as a sectional couch and some boxes from a storage unit.They did not come prepared as they had no tools with them, we had to drive to…
Hi Katie, Thank you for taking the time to share your feedback. We take all customer concerns seriously and strive to address them promptly and transparently.We deeply regret any inconvenience or dissatisfaction you experienced during your recent move.
UPDATE! After leaving a review of our horrible experience. The owner, Adam, contact my fiance, and offered her money if we were to remove the bad review. DO NOT TRUST ANYTHING FROM THIS COMPANY. EXTREMELY UNPROFESSIONAL, UNRELIABLE AND RUDE. Dealing with Easy Moving Solutions was easily the most frustrating ordeal that my fiance and I have ever had to deal with. Calling their movers useless is a gross understatement. We would have been better off hiring stoned teenagers, then using this company.
Absolutely the worst moving company ever. We will be taking legal action. They sent 2 russian seniors in there mid 70s to destroy and lose thousands of dollars of extremely valuable one-of-a-kind furniture. They refused to also help me file any insurance claim after over billing me by thousands of dollars.
Hi Jason, we think you may have the wrong company as we do not have any Russian employees and do not have a record of you as a customer. We are located in kitchener - is that where your move took place?
Friday May 28: Very unhappy with the movers that were assigned to help move. My partner and I moved from a 1 bedroom apartment into a 2 bedroom apartment in the same building. As soon as they arrived, one gentleman complained about how many items there were to move. He commented that my partner and I are to move the lighter items and even commented to his colleague carrying a bag of clothing that "one of the girls could have carried that." We are paying for the movers to move items from point A to B, why were we…
I called this company about a month before I needed a moving company to pack and move my father in law from Kitchener to Windsor. He is 83 and has health concerns. The person that answered the phone told me the price of $129 per hour to pack, load the truck , drive the truck to Windsor and unload the truck and we had to pay for their time to drive back. I asked a few times to be sure that they were actually packing things and disassembling and reassembling furniture as need be.
So here it goes ..... I’m not perfect nor is anyone BUT..... this company (ADAM -the owner) in question decided after trying to call us and email us less then 24 hours after moving our young single daughter who lives alone to her rented storage locker ,,,, Decided after not hearing from the adults whose names (ONLY) were on the contract and knowing after our initial down payment of $150 were also the ones who would be paying the balance of $287.31 found a way to creep our daughter find her phone number and sent…
Unprofessional, Damaging, and Irresponsible – Avoid This Company I hired this moving company for a move in Mississauga in June, and the experience was extremely disappointing. A man named Sharan, who claimed to be both a manager and a mover, handled the job. Not only was he careless, but he also damaged my furniture during the move. It was clear he lacked basic training, professionalism, and the ethics expected in this line of work.
This review is entirely false, defamatory, and fabricated, and the person who posted it knows, as well as we do, that this situation never occurred. As a business located in Kitchener, we have no record of any move in Mississauga in June (this year or in the past) that matches the details provided…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous102 · 43%
- Worked hard and fast84 · 35%
- Turned up when they said45 · 19%
- Careful with belongings32 · 13%
- Kept in touch21 · 9%
- Price matched the quote8 · 3%
Counted across the 239 four and five star reviews we have read for Easy Moving Solutions. A review can mention more than one thing.
In their own words
I recently used them for my move, and I couldn't be happier with the service they provided. From start to finish, they were professional, efficient, and friendly. Firstly, their pricing was incredibly reasonable compared to other quotes I received. They provided a transparent breakdown of costs, and there were no hidden fees or surprises. Reliability was key for me, and they delivered. They arrived on time and handled all my belongings with care.
Adam and his team were wonderful. They chaged us very fair rates,the move was from lToronto to Kitchener,it went off without a hitch. I would highly recommend this company. This timewe had to move from Kitchener to Toronto and I got in touch with Adam again His team of Sharan and Richard were just wonderful. Very professional and friendly and courteous. This company is just the best to use for all of one's movingneeds. They provide competitive pricing and great value for the money. I cannot recommend them enough !
Thank you for taking the time to leave us such a great review, Zutshi! We will certainly pass on your kind words to our hardworking movers, Sharan and Richard. Thank you so much for your business!
I highly recommend Easy Moving Solutions to people who are looking for professional movers. The owner was extremely responsive and was able to address all our questions and concerns. The movers, Gary and Love, arrived on time with all the proper equipment. What I appreciate about their service is their strategy for packing our stuff in their truck. They organized everything in the truck in such a way that our things were safely and securely loaded. Nothing was damaged during the move, and everything went smoothly.
Thank you so much for the great review! We're so glad the job was done to your liking. We will be sure to pass on your comments to our guys!
PLEASE READ THIS WHOLE THING. Although I didn’t use this company to move, they have great customer service on the phone and even helped come up with solutions to what you are about to read. ...This review is a warning for anyone who found easymovingsolutions.ca (also called “all city trucking and moving”) through Kijiji which is a totally different company. DO NOT WASTE YOUR TIME WITH THEM. They have extremely bad customer service.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing50
- friendly movers23
- efficient movers22
- furniture moving10
- treadmill moving4
- house moves4
- piano moving4
- hot tub moving3
- secure packing2
- short notice move2
What the company says about itself
Taken from Easy Moving Solutions’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“, and stress free for over 20 years Get Free Quote Getting a moving quote is simple. It’s”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“005 Kitchener-Waterloo's Most Trusted Family-Owned Movers Making Every move easy, safe, an”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“RVICES Ontario’s trusted moving company since 2004 Your Local and Long Distance Moving Com”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…move easy, safe, and stress free for over 20 years Get Free Quote Getting a moving quote i”Raw text captured from the page, including any surrounding navigation.