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Kitchener-Waterloo-Cambridge Moving company - AMJ

Mover in Kitchener, Ontario

Its address is in Cambridge, Ontario. It appears here because Google returns it for Kitchener.

Google rating

4.8

Ratings counted

964

Are 1 or 2 star

3.5%Around typical

The rating breakdown

34 of the 964 ratings in Google’s published star breakdown for Kitchener-Waterloo-Cambridge Moving company - AMJ are one or two star.

Against other listings in Kitchener

This company3.5%
Typical listing in Kitchener3.2%

About the same as the middle of the 20 listings in Kitchener we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
86089.2%
4 star
616.3%
3 star
90.9%
2 star
50.5%
1 star
293.0%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Kitchener-Waterloo-Cambridge Moving company - AMJ at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Kitchener-Waterloo-Cambridge Moving company - AMJ, counted by matching the words they used.

  • Damage to belongings14 · 52%
  • Crew conduct4 · 15%
  • Price rose after the quote3 · 11%
  • Items missing or never delivered3 · 11%
  • Late, delayed or a no-show3 · 11%
  • Belongings withheld over payment1 · 4%
  • Claim or refund went nowhere1 · 4%
  • Stopped responding1 · 4%

Counted across the 27 one and two star reviews we have read for Kitchener-Waterloo-Cambridge Moving company - AMJ. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMaya J.Edited 2 years ago
DO NOT GO WITH THIS COMPANY!!! Movers finished I signed the paper when they finished that said $1,300 and included admin fee and the insurance $190, $50 for tape… But I got charged exactly $2,335.00! $1,000 more!? They add extra charges that are beyond ridicules! I’ve moved 5 times before, every company includes everything in their quote, there are no other extra charges. On top of it the movers cracked my tv stand, ripped our queen mattress, and broke our 1 night table!
Reply from the business

Hi Maya, firstly we apologize for any issues that may have arisen on your relocation. We acknowledge there was a crack in the glass. As discussed with our sales consultant onsite at the home walkthrough, in our quotation and authorization form your signed with special notes listing all glass…

1-star Google reviewM H.11 months ago
Not something that we would we repeat... We have moved items overseas and we were not told that the average time would up to 6 months in shared container as thats the industry standard... The packers were amazing(we have not received our items yet). Its the aftercare that really lets them down.We have emailed and told them of our disatisfaction but that bit gets ignored. We were infoirmed today although its in the uk and at the warehouse and through customs, it can now take up to 6 weeks for delivery as its busy..
1-star Google reviewCecilia G.2 years ago
We were extremely disappointed with the handling of our furniture, etc., by AMJ Campbell-Kitchener-Waterloo. Our household was loaded at the end of May, put into storage for 4+ months and delivered to our new home in October. During loading, the driver put his knee through the glass window at one end of the china cabinet. Not a problem.....accidents happen.....BUT he promised that the glass would be replaced during storage. However, when it arrived in October, the glass window had not been replaced.
Reply from the business

Hi Cecilia, thank you for bringing this to our attention. We apologize for any inconvenience caused during your move and would appreciate the opportunity to resolve your distress. Kindly contact us directly at [email removed] Thank you for your understanding.

2-star Google reviewJohn B.6 years ago
The company packed on February 13. Moved on the 14th and were to unpack on the Saturday the 15th. The people who were to unpack and despite two phone calls, in the morning when they were suppose to be open. There was no answer and no phone call back to our messages. I phoned our contact latter the next week as well as the manager. This was the third and final time I will be using AMJ Campbell. John Bateman
1-star Google reviewMargaret H.a month ago
My last move with AMJ Campbell was less than pleasant. They held my belongings in storage for a month and a half. During that time a number of pieces of furniture were scratched or broken including a 100 year old dresser. Boxes were dented and items broken. Not happy!
1-star Google reviewLena U.a year ago
This is a review for a long-distance move. I don't have experience with short-distance moves. We recently completed a move with AMJ Campbell. The sales person was Darrin Drake and our point of contact (well, we thought it was our point of contact) was Jenna. The packing went pretty well - at least we thought that given their speed and professionalism). We were happy that the packers were flexible. As usual with moving, you only really know how well the job was done when you unpack on the other side.
Reply from the business

Hi Lena, We sincerely apologize that your experience with us was less than what we strive to provide. Our representative is currently in touch with you to address your concerns. In the meantime, if there are any additional details you'd like to discuss, please don't hesitate to reach out to us…

1-star Google reviewBrett V.3 years ago
When we decided to move our family from Ontario to Saskatchewan it was clear that we needed to prioritize a timely delivery as part of a well coordinated plan. We received quotes from half a dozen moving companies and AMJ was by far the most expensive. In meeting with Shawn Messenger he assured us that the high quote is due to their ability to deliver on their promises, and we shook hands and signed on a delivery spread no later than July 8. After the load out in Ontario we did not hear from AMJ again.
Reply from the business

Hi Brett, We want to sincerely apologize for your experience. We move 1000's of families a year and always strive to provide the best service from start to finish. This being said, we fell short on this one and we had some challenges that arose.

1-star Google reviewSeana F.2 years ago
Worst company ever, if I could give 0 stars I would. We had furniture damaged as well as set up incorrectly. The most important damage that occurred however was to a fine art sculpture. I entrusted Atlas/AMJ Campbell with a treasured Inuit Art Sculpture and paid extra to have it crated and insured. USELESS. Their destination unloaders obviously did not follow the instructions and procedures to NOT uncrate the precious art as I paid $600.00 for a professional to crate and uncrate the sculpture.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous337 · 63%
  • Worked hard and fast221 · 41%
  • Careful with belongings109 · 20%
  • Turned up when they said97 · 18%
  • Kept in touch61 · 11%
  • Price matched the quote12 · 2%

Counted across the 535 four and five star reviews we have read for Kitchener-Waterloo-Cambridge Moving company - AMJ. A review can mention more than one thing.

In their own words

5-star Google reviewBlue E.a year ago
This is the third time we have used AMJ to move my mother as she downsized . They have always been just great . Good communication in advance to the move date and quick response with concerns. The crew showed up on time and got right to it , carefull and professional , Wrapping all the furniture with quilts . The guys were polite very pleasant. They made the move a breeze. Thanks again for such great service . I have recommended them before and will again. Richard whyte
Reply from the business

Thank you for choosing AMJ & leaving us a positive review, Blue! We appreciate your business and hope to serve you again in the future.

5-star Google reviewDavid W.3 years ago
We had used AMJ Campbell to move from Kitchener, ON to Winnipeg, MB. We chose them because they were recommended by friends. Word of mouth is particularly important for movers because some are known to demand additional money before releasing your goods. They provided an estimate before the move and kept to the estimate. I don't know if the fee charged was a good value as I didn't compare them with any other movers. Before the move, they provided instructions how to pack to best protect the contents.
Reply from the business

Thank you David, for taking the time to write this wonderful review! AMJ Campbell prides itself on putting customer satisfaction first, at every step of the move and there is no greater compliment than being recommended by our happy customers. Always happy to be of service!

5-star Google reviewPatti R.4 years ago
This move was very organized and hassle free because of the staff at AMJ Campbell. I had questions prior to the move and these questions were handled quickly and in a professional manner. All the staff were so very helpful. I really liked having a person assigned to me specially for any questions re my move. I knew who to talk too. The accounting person was also very responsive. The guys that did the moving worked so well together. It was truely team work. They protected all my furniture with blankets.
Reply from the business

Hi Patti! Thank you for choosing AMJ and leaving us this wonderful review. We are pleased to hear about your experience with us and hope to see you again soon - Charlotte

5-star Google reviewJay D.3 years ago
We used AMJ Campbell for our cross country move. From the very first contact with our sales rep, Kirk, the AMJ team was super responsive. Kirk had a quote in my hands within 24 hours, much faster than other movers I had quote. The team that wrapped my goods up the day before the move was on time, super friendly and took great care packing my fragile goods. The load team was professional and, while the load took longer than expected, the care they took to properly load was very appreciated.
Reply from the business

Hi Jay, Wow, thank you! We are so happy you chose us for your move and appreciate this wonderful review. We are pleased to hear about your 5-star experience with us and our team and we wish you all the best - Charlotte

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • professional crew116
  • polite staff111
  • smooth move51
  • moving crew48
  • estimate44
  • efficient staff43
  • accurate quote19
  • cross country move6
  • packaging removal4
  • long distance move4

What the company says about itself

Taken from Kitchener-Waterloo-Cambridge Moving company - AMJ’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.

  • Says it is bondedsays on their website
    Show the text this came from

    “…are fully background checked and bonded by a certified independent party Kitche”Raw text captured from the page, including any surrounding navigation.

  • Advertises a warranty or guaranteesays on their website
    Show the text this came from

    “Canada. Use our affinity vaults and get guaranteed moving, extended delivery date options”Raw text captured from the page, including any surrounding navigation.

  • Advertises free estimatessays on their website
    Show the text this came from

    “…your next chapter. Here’s a free estimate! Kitchener and Waterloo Custom moving i”Raw text captured from the page, including any surrounding navigation.

  • States a founding yearsays on their website
    Show the text this came from

    “Kitchener – Waterloo movers since 1990 Serving Kitchener and areas For almost”Raw text captured from the page, including any surrounding navigation.

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • canpages.cadirectory
  • yellowpages.cadirectory
  • mapquest.comdirectory

Before you hire Kitchener-Waterloo-Cambridge Moving company - AMJ

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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