Auto Movers, Inc.
Transportation service in Pomona, California
Google rating
4.5
Ratings counted
18
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 18 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 83.3% | |
| 4 star | 1 | 5.6% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 11.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Auto Movers, Inc., counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Auto Movers, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company is far from honest. Back in May of this year their driver hit my car on the freeway. Driver and company did not want to go through insurance and when they found out how much the damage was to my vehicle got weird with me so I opened a claim. After my insurance fixed my car they refused to pay my deductible and said it was my fault and I hit them. Beware transporting your vehicles with them.
Can’t recommend this company because of Ray, he is very rude. He does not care about the customer only what makes the job easy for him. there drivers are very nice people though.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch6 · 38%
- Turned up when they said3 · 19%
- Worked hard and fast2 · 13%
- Professional and courteous2 · 13%
Counted across the 16 four and five star reviews we have read for Auto Movers, Inc.. A review can mention more than one thing.
In their own words
Everything went exactly how they said it would. Great communication during the entire transport. Delivery was on time and professional. Hector was a pleasure to work with. I will call Auto Movers Inc first from now on.
TL;DR: Auto Movers Inc (assigned by my broker, Air Ryd) transported my Toyota Matrix from West Covina, CA to San Antonio, TX. They had excellent communication, fast …
My wife and I had to move to Texas and we were looking for a car transportation service. We are more than happy with the provided service. We received an estimate within minutes and the car was scheduled to be picked up the say we needed to. The car was delivered one day earlier than expected in perfect condition. Zero issues. I’m grateful to auto movers to make this transition stress free. The driver always keep communication and we got updates every day. Thank you again!
Great company and great driver! Moving a car across the country can be stressful because of timing but they made it very easy scheduling-wise. Amazing customer service because when I tried to pay by zelle, the payment was delayed due to technical difficulties on Zelle’s side, but they trusted me that the payment would go through the next day. Would do business with them again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication8
- auto transport4
- company4
- driver3
- payment3
- timeliness2
- car care2
- scheduling2
- car condition2
- affordability2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory