Avid Storage
Self-storage facility at 1904 Loop 250 Frontage Rd in Midland, Texas
Google rating
5.0
Ratings counted
2,101
Are 1 or 2 star
0.7%Unusually few
Google carries other listings under this name in Midland. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2).
The rating breakdown
14 of the 2,101 ratings in Google’s published star breakdown for Avid Storage are one or two star.
Against other listings in Midland
2.0 percentage points lower than the middle of the 19 listings in Midland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,051 | 97.6% | |
| 4 star | 29 | 1.4% | |
| 3 star | 7 | 0.3% | |
| 2 star | 2 | <0.1% | |
| 1 star | 12 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Avid Storage at 0.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Avid Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Avid Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rarely leave negative reviews, but this experience deserves one. I rented an interior unit at this facility to store professional filmmaking equipment, electronics, computers, and other valuable gear. The first major issue appeared when I returned and discovered that virtually everything was covered in an excessive amount of dust. I documented the condition with photos and videos and contacted the facility.
I gave a 5 star review at first. Lovely people and facility. After 3 months, my rate went from $106/month to $186/month. Now, I understand introductory rates, market conditions, etc, but a 76% increase after 3 months? Nope. And neither should you…and I will warn as many people as I can about this.
Hi Michael, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry.
Been here for over 2 years! You would think they'd work with us! With COVID going on and people getting laid off or trying to find work when you also have kids. You would think they'd understand the situation and work with you about paying …
Thanks for your feedback, Natalie. It’s important to us that you feel appreciated as our customer through these hard times following the impact of COVID-19. We will aim to be as available and helpful to customers as we can.
The parking lot is so small. You cannot maneuver a large moving truck. They only have one gate to access so getting out is as much of a challenge as getting in. They have cars, trailers, RV’s, etc. parked all over the lot so it is almost …
We're sorry to hear this, Lisa. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage.
My recent experience with AVID STORGE has been very disappointing and I feel compelled to share my thoughts. From the moment AVID STORGE took over ownership from Extra Space Storage it has become clear that this new company prioritizes …
Our rates were increased by over 30% without warning, but Marge was able to negotiate an increase of 15%. We are appreciative for her help, but upset about the situation of the increase without notice.
We're sorry to hear this, Veronica Sellards. We understand the importance of offering a top-notch storage solution at an affordable price and will use your feedback to assess our pricing in the future. Don’t hesitate to call us at 888-storage if you need anything.
*Edit* Prepaid for 9 months under the previous management. Made a new agreement with the current management, paid again even though they owed ME money and I have still …
Thank you for sharing your feedback. We sincerely apologize for the long delay and the conflicting information you received from our team. We understand how frustrating it is to feel like you're getting the runaround, and that not the experience we want for our customers.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 25%
- Worked hard and fast4 · 20%
Counted across the 20 four and five star reviews we have read for Avid Storage. A review can mention more than one thing.
In their own words
Marge is amazing! She keeps the place very clean. She was very polite, professional, and helpful. She is a doll! Everything got squared away quickly and she let me see a few units.
This Avid storage location surpassed our expectation on many things given our past experiences with other company/location. The unit (and the location overall) is clean, the rolling door is smooth, and the manager (Marge) really knows how to communicate and handle issues with customer in mind. Avid also has routine promotion going on which we benefited during our rent. We'd definitely rent at this Avid location again in the future.
Elan, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, Avid Storage
Your employee has got to be the best I’ve ever seen at a facility like this. We have three other storage units in other towns. And no one is out cleaning like she is all the time. The place looks great and she is still sweeping around the units. Give her a raise!!!!
Hello Dwain. Thank you for taking the time to submit a review. We greatly appreciate your feedback and look forward to continuing to improve our customers' experiences. Sincerely, Avid Storage
Marge & Alexandra are awesome!! They were both super helpful, professional and knowledgeable! Both were extremely friendly. I cannot recommend working with them enough. If you need a safe, clean and secure storage Avid at West Loop 250 is the place to go!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff100
- easy rental process74
- safe location13
- clean storage12
- helpful employee6
- secure units3
- unit sizes3
- climate controlled units3
- spacious units3
- easy storage unit rental2
- gated facility2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews