B & S Moving and Delivery
Google rating
4.7
Ratings counted
122
Are 1 or 2 star
8.2%Above typical
The rating breakdown
10 of the 122 ratings in Google’s published star breakdown for B & S Moving and Delivery are one or two star.
Against other listings in Pasadena
3.6 percentage points higher than the middle of the 14 listings in Pasadena we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 111 | 91.0% | |
| 4 star | 1 | 0.8% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.6% | |
| 1 star | 8 | 6.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is B & S Moving and Delivery at 8.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for B & S Moving and Delivery, counted by matching the words they used.
- Damage to belongings5 · 63%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for B & S Moving and Delivery. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst moving crew for the highest price! They crushed boxes with glass in them, scratched the floor in my bedroom, broke my piano, and stole several valuables. They were also very discriminatory to my LGBT neighbors. They are not …
You have left this review word for word again, as you did on another review site and we have tried to get you to contact us, as we do not have you in our system to find out more information, but no attempt has been made. We always want to get to the bottom of claims and come to a resolution.
Rude and short when we recommend another moving company based on our own experience. Rather than move on, he decided to write a negative review on my business page. It would be nice if the owner would contact me personally. Thanks
We have no knowledge of this interaction, and I can confirm the owner has not left any negative reviews recently. Do you possibly have us confused? Or maybe there was interaction with someone not from our company? Please call our office at … More
If you want your furniture to be damaged then use this company for your move!! My couch after they carelessly handled my couch that is less than a year old. They also promised me my furniture would be wrapped and protected. Will never use them ever again would give 0 stars if i could. Not to mention the 3 men that came were chain smokers getting cigarette smoke smell all over my apartment and furniture!!! By far the worst moving company I've ever used
We’re sorry to hear you’re still unhappy with your experience, as that’s never our goal. … More
My experience with B&S Moving was extremely disappointing. I was told that furniture wrapping would be included, and that was the main reason I chose their service. When the movers arrived, they were completely unprepared. They assumed they …
We sincerely apologize that our team arrived without shrink wrap, this was an oversight on our part. Shrink wrap is always provided at no additional cost, and we recognize that we fell short of our standards during your move.
I would love to know what moving team these good reviews get!!! Because all the Bad Reviews are SPOT ON!! Worst experience ever!!! 6 HOURS just to load a 16 ft POD in my driveway!!!! No shrink wrap like I was told they have, they used my …
We’re very sorry to hear that you were unhappy with your experience. That’s never the standard we aim to deliver, and we take feedback like this seriously. Based on our understanding of the move, the scope of work ended up being significantly larger than what was originally communicated to our…
I've dealt with many moving companies in my day, and this one is by far the worst. Not only are they the highest priced company I've ever hired, but they broke most of my family heirlooms. Everything that could have been broken was, and …
We have received this same review from a different account before. We always strive to address all claims, but this repeated review feels like spam and harassment. Since new ownership, our company has worked hard to improve, and we take all claims seriously.
Horrible, not polite people, with the worst customer service! We know what the b and s stand for now! The crew is not efficient for the price. Damaged several pieces of our furniture, scratched our floor, damaged our piano, just threw …
Hi, we see you've left this exact review 8 years ago.. and again on here. A lot has changed since then, one being that new management has taken over. We'll go ahead and say it again, please reach out to our office!
Destroyed several items. Kid rounded up his friends to chill out and play around in back of truck milking the clock instead of put stuff in house. Do not use these people.
We'd appreciate the opportunity to learn more about your experience. Please reach out to us directly at [phone removed] so we can better understand the situation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 69%
- Worked hard and fast7 · 44%
- Turned up when they said4 · 25%
- Careful with belongings3 · 19%
Counted across the 16 four and five star reviews we have read for B & S Moving and Delivery. A review can mention more than one thing.
In their own words
We hired B & S Moving to relocate 2 fully packed storage units into a larger unit. The 3-Men crew, Andre, Matt G. & Patrick were amazing. • They showed up on time. • They went straight to work. • They carefully wrapped the treasured items. • They expertly navigated the tricky transport of 3 “too tall” Storage racks out of one unit and into the other unit. These men were professional, personable, and respectful of our personal property. They were a blessing.
Andre and Patrick from B & S Moving emptied an 8x8 POD for me into the house. They were very professional, efficient, and two of the nicest, hardworking movers I've ever experienced. There were alot of boxes and small to medium heavy and some not so heavy pieces of furniture from my recently deceased sisters house. They organized from very heavy on bottom to medium to lighter on top and made sure I would still have a safe walking pathway in house as I am older and use a cane.
Thank you so much for taking the time to share such a thoughtful review. We are deeply sorry for the loss of your sister, and we're honored that you trusted B&S Moving and Delivery during such a difficult time. … More
The3 professional men that moved my entire apartment under 4 hours with disassembly and reassembled putting in rooms that was asked has been the best experience knew what they were going got the job done and very respectful. I highly recommend Patrick.Andre and Paxton for you next move. The 3rd person makes a difference when they all work as a team. If you ever looking for on time, professional hardworking men and love what they do reach out to B&S Moving.
Wow, thank you for the glowing review! We are so proud of Patrick, Andre, and Paxton for getting everything moved, disassembled, and reassembled in under 4 hours for you. Teamwork makes the dream work! Brooke will be delighted to hear that the crew recommendation hit the mark for you.
I highly recommend this moving company Patrick and Andre we're extremely courteous professional and very well-mannered. Very strong man they made sure not to hit any walls and ask us where we wanted every piece of furniture they were careful with all of our belongings I will never use anyone but them ever again
Thank you so much for your kind words and recommendation! We're thrilled to hear that Patrick and Andre provided such a positive moving experience. They take great pride in treating every customer's home and belongings with care, … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff15
- hard working crew5
- quick move4
- affordability3
- lgbt friendly3
- careful handling of furniture3
- professional movers3
- no scratches2
- funny staff2
- trustworthy staff2
What the company says about itself
Taken from B & S Moving and Delivery’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“NLESS EXPERIENCE GET A QUOTE Learn More Since 1971 B & S Moving and Delivery based in”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“X has been a trusted name in moving for over 50 years. Our reliable and professional movers t”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“S Moving and Delivery call now for a free quote Home About Us Services Service Areas De”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory