Bear Valley Mesa Self Storage
Self-storage facility in Victorville, California
Google rating
4.5
Ratings counted
83
Are 1 or 2 star
7.2%Above typical
The rating breakdown
6 of the 83 ratings in Google’s published star breakdown for Bear Valley Mesa Self Storage are one or two star.
Against other listings in Victorville
4.2 percentage points higher than the middle of the 16 listings in Victorville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 62 | 74.7% | |
| 4 star | 10 | 12.0% | |
| 3 star | 5 | 6.0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 7.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bear Valley Mesa Self Storage at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bear Valley Mesa Self Storage, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Bear Valley Mesa Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I drove 100 miles with a rented trailer only to find out they were closed on 4th of July.......I can understand that they want the day off but they don't have to be there for me to get my stuff, and the gate access should be open. They wasted my time and money.
Dear Mr. Chang, We understand that this was a long hard day for you. I apologize for the inconvenience. We had information about being closed on our website, posted at our gate and also on a message for those who called our office.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 27%
- Worked hard and fast1 · 7%
Counted across the 15 four and five star reviews we have read for Bear Valley Mesa Self Storage. A review can mention more than one thing.
In their own words
Courteous, fast, honest and friendly! I got a clean, secure 10x15 @ less than $150/mo., which is fair ‘nuff.
Hi Thomas, Thank you so much for choosing to store your possessions with us and taking the time to leave this review.. We will endeavor to continue to provide excellent customer service to you.
I love this place. They are reasonably priced. Michelle and her District Manager are amazing. They treat you like family. I was having a tough time while moving and they were so kind. It is so great to see people that know what customer service is. This is rare now a days. I would recommend this place for sure. The dressed up bear out front is something me and my kids look forward to seeing everytime we drive by.
Dear Bambi, Thank you so much for this wonderful review! We agree that good customer service is very important. Thank you for giving us the opportunity to be of assistance to you.
I was moving items from about 55 miles away. A friend chose this storage location. They are very helpful and very friendly and I highly recommend Bear Valley Mesa storage as they are very safe. On top of billing give you tips and cute little gifts when you open up a storage account.
This facility offers great storage with wonderful service from both management and staff alike. The storage unit themselves are well maintained and I’m always left with a great piece mind that my belongings will be kept safely. Overall wonderful business and well worth the money.
Hello and thank you so much for these kind words. Getting to know people like you is the very best part of our job!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff23
- cleanliness9
- understanding staff6
- desert3
- management2
- clean units2
- clean bathroom2
- safe storage2
- clean grounds2
- safety2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- superpages.comdirectory
- ezlocal.comdirectory