BigSteelBox
Moving and storage service in Red Deer, Alberta
Google rating
4.6
Ratings counted
102
Are 1 or 2 star
7.8%Above typical
The rating breakdown
8 of the 102 ratings in Google’s published star breakdown for BigSteelBox are one or two star.
Against other listings in Red Deer
5.7 percentage points higher than the middle of the 17 listings in Red Deer we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 88 | 86.3% | |
| 4 star | 5 | 4.9% | |
| 3 star | 1 | 1.0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 7 | 6.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is BigSteelBox at 7.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for BigSteelBox, counted by matching the words they used.
- Crew conduct3 · 50%
Counted across the 6 one and two star reviews we have read for BigSteelBox. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could rate a zero star I would. Do not trust these people with your credit card information and be aware there contract states YOUR responsible for any Tickets they may receive when there is a delivery due to there poor drivers, they will NOT honor their word and there staff is VERY rude, unprofessional and unethical they will also say a supervisor will call you back and a supervisor will never contact you.
Hi Jennifer. We’re sorry you didn’t have a good experience with us. Thank you for speaking with our Red Deer Store manager to discuss your concerns.
In my opinion, as a client, the Manager, Daniel, is spiteful, and personalizes his negative opinions of his clients, and their situations. I think it’s very unprofessional and unbecoming of a manager for a company that professes how …
Hi Craig. We’re sorry to hear you felt this way regarding your interactions with your Storage Manager. Thank you for speaking with our Director of Operations to discuss the situation. We have already addressed this internally. Thank you for your past business.
They thrive on making there customers feel bad when coming into any sort of financial stress. Please find a different company to treat you with respect and compassion!
Hi Chance. We’re sorry you feel this way. We’re committed to providing a great customer experience and we always want to improve, and we will often work with our customers to find a payment option that works for them. We checked our system, and it doesn’t look like you were a customer.
Unprofessional and only ask for reviews from people who they are willing to help when it's beneficial for their own google rating. Big Steel Box is Aweful
Hi Emily. We’re sorry you feel this way. We actually invite all our customers to leave us a review because we’re committed to providing a great customer experience and we always want to improve. We checked our system, and it doesn’t look … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 33%
- Turned up when they said3 · 17%
- Price matched the quote2 · 11%
- Worked hard and fast2 · 11%
- Kept in touch2 · 11%
Counted across the 18 four and five star reviews we have read for BigSteelBox. A review can mention more than one thing.
In their own words
My wife and I used Big Steel Box moving from Ontario to Red Deer Alberta. a major cross country move with a container. The experience from start to finish was fantastic. Perfect communication online and by phone. Kevin at the Red Deer location is excellent to work with, friendly, prompt and informative. We heartily endorse Big Steel Box for your moving needs.
That's great to hear! Thanks for sharing your long distance moving experience Jeff, we're so glad to know you were happy with the service you received from our team.
Great experience with Big Steel Box from Lethbridge to Pigeon Lake move. GREAT help from the first phone call. Email updates telling me exactly where my box was. Awesome pick up and delivery guys. Fair price, no added costs, I do recommend this company!
Thanks Carol! We're happy you enjoyed our service.
Easy and straightforward to deal with. Call center responds quickly, local pick up and drop off operator shows up on time and does a perfect job. Very reasonable costs for the service offered. Would highly recommend.
Amazing Peter! This is what we love to hear, thank you so much for your review.
Our Experience with BigSteelBox in Red Deer has been nothing but excellent right from the start of our move to finish. Doug, who dropped off our box was prompt and courteous and even waited a little bit while we loaded our last items before hauling it off to our new home. Such a smooth operation. Great work and I’ll be recommending your services! Cheers,
Great to hear! Thank you for sharing your moving experience, Kurtis. We're really glad to know you were happy with the service you received from our team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff10
- storage box8
- clean container4
- drop off4
- prompt pickup4
- promptness3
- household goods storage2
- sea can storage2
- dry container2
- safe storage2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- yellowpages.cadirectory
- mapquest.comdirectory