Sentinel Storage - Red Deer South
Self-storage facility in Red Deer, Alberta
Google rating
4.8
Ratings counted
228
Are 1 or 2 star
2.2%Around typical
The rating breakdown
5 of the 228 ratings in Google’s published star breakdown for Sentinel Storage - Red Deer South are one or two star.
Against other listings in Red Deer
About the same as the middle of the 17 listings in Red Deer we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 193 | 84.6% | |
| 4 star | 27 | 11.8% | |
| 3 star | 3 | 1.3% | |
| 2 star | 2 | 0.9% | |
| 1 star | 3 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sentinel Storage - Red Deer South at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sentinel Storage - Red Deer South, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Sentinel Storage - Red Deer South. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had just a quick question and when I explained that she had answered my question and so I would give that info to my husband and he would make further arrangements the woman on the phone was extremely rude. Could have had my business all winter long but that one phone called made it so I wouldn’t trust these people at all. Absolutely horrendous rude.
Thank you for your feedback. This is extremely uncharacteristic of our team. I've forwarded your comments to our senior team who will investigate ASAP. If you could please send your contact information to [email removed], to ensure we can connect. Thank you.
It's cheap. Which is great. Lacation was perfect for us. But they don't take any care in the driveway areas or ice built up in front of lockers. We had to chip two inches of ice away with a hammer just to open the …
I am sorry to hear about your experience, Jenn. We value our clients, and your feedback will help us improve. I have followed up with our senior team to investigate and find the right solution, as soon as possible.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 23%
- Professional and courteous1 · 8%
Counted across the 13 four and five star reviews we have read for Sentinel Storage - Red Deer South. A review can mention more than one thing.
In their own words
Last minute need. They were fast and convenienced My rush and were very kind on the spot and more than happy to help me out. Wonderful staff clean vicility quick easy access. Plenty of safety for my belongings and my families. Ty ladies 🥰 …
Thank you, Tiffany, for sharing your experience with us! We're thrilled to hear that our team was able to assist you promptly and that you found our facility clean and secure. It's great to know that you felt at ease storing your belongings with us. We look forward to welcoming you back soon!
Thank you so much for the great storage locker and for your patience, your kindness and the love that your staff gave to me prior to cleaning out my locker. It truly is so nice to be treated with so much respect. In my time of troubles, your business and your staff helped me through the storm. Thank you so much and God bless your business.
Thank you, Kevin, for sharing your wonderful experience with us! Our team will be deeply touched to hear your kind words. We appreciate your feedback and are grateful for your support. We look forward to welcoming you back soon. Thank you for choosing Sentinel Storage!
Sentinel has a super easy check-in process and offered me the best deal after being automatically enrolled in a new contract at my previous storage as they sold the business without any notice to it's customers. I was offered my first month …
Thank you, Matteya, for sharing your experience with us. We're thrilled to hear that our check-in process and competitive pricing met your needs. It's great to know our front desk team made you feel welcome. We look forward to seeing you again soon!
Pretty nice overall facility, great access hours. Diana in the office is fantastic. Unfortunately Sentinel had high rates to begin with and raised them more so. It's a shame because the price is the only reason I left.
Thank you, Brandon, for sharing your thoughts and experience. We're delighted to hear that you appreciated the facility and found Diana's service fantastic. We understand that pricing is an important factor, and we appretiate your feedback. We hope you'll consider us again in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean units8
- easy to deal with5
- secure facility5
- affordability4
- clean yard3
- storage locker3
- move in process2
- access hours2
- neat facility2
- short notice storage2
What the company says about itself
Taken from Sentinel Storage - Red Deer South’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Free Cancellation Flexible Unit Sizes 24/7 Security See all 10 Features 10 Feature”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- mapquest.comdirectory