Black Belt Movers
Google rating
4.7
Ratings counted
1,818
Are 1 or 2 star
7.6%Above typical
The rating breakdown
139 of the 1,818 ratings in Google’s published star breakdown for Black Belt Movers are one or two star.
Against other movers in Omaha
4.7 percentage points higher than the middle of the 21 movers in Omaha we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,639 | 90.2% | |
| 4 star | 31 | 1.7% | |
| 3 star | 9 | 0.5% | |
| 2 star | 24 | 1.3% | |
| 1 star | 115 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Black Belt Movers at 7.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Black Belt Movers, counted by matching the words they used.
- Damage to belongings26 · 45%
- Crew conduct11 · 19%
- Price rose after the quote8 · 14%
- Items missing or never delivered6 · 10%
- Claim or refund went nowhere3 · 5%
- Stopped responding3 · 5%
- Late, delayed or a no-show1 · 2%
Counted across the 58 one and two star reviews we have read for Black Belt Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
"Save your time, money, property, and sanity by using anyone other than this company. My husband and I (two middle aged people) have moved ourselves numerous times in the same manner we moved this time. However, due to a recent medical procedure, we were unable to move heavy items and called black belt for labor only. We rented the truck, we already owned the correct amount of supplies, we simply needed muscle.
Hello Nathan, I’m truly sorry to hear about the experience you had. It's clear we fell short during your move, and I sincerely apologize for this. Your feedback is invaluable for us to improve!
I have never did a Google review, but this is my very first time ever. On December 21, 2024. I had hired Black Belt Movers move my furniture into my new apartment and unfortunately they broke my TV. Now of course they don’t cover electronics, but when one of their employees told me that I could trust them I took their word. So when they left, and I was removing the tape of my TV they placed. I saw a crack on my TV. I called the guy that move my Tv but no response at all.
Dear Manuel, Thank you for bringing this matter to our attention. We sincerely apologize that your recent move with Black Belt Movers did not meet your expectations. Regarding the damage to your television, we understand your frustration.
Unfortunately, I would not recommend this company. I am not one to write a bad review, but this experience was not good. I have used them several times before. Three years ago with them, the move took 2 hours- had a great experience so wanted to use them again this time. This move was only furniture and TWO boxes. Three movers showed up and it took them SIX hours… we started helping them unload because of how long it was taking.
Ken, Thank you for bringing this to our attention. We will pass your review to the Manager so they can look into it for you. In the meantime, if you could fill out a customer care form, which is listed under contact us on our website, we can get the claim started for you.
Major issues with the movers moving storage items to the garage etc after being told 10 plus time where things go costing us extra money for them to correct their mistake. Screws just left behind at the old house for items they took apart. Scratched floors, forgot their tools so we had to run back and get them, they randomly just disappeared for 15 plus minutes. Extremely slow. Filed a complaint and we still do not have the semblance of a resolution a month later.
I'm truly sorry to hear about the frustrating experience you had with us, David. We aim to provide efficient and professional service, and it's clear we fell short in your case. I'll ensure this feedback is reviewed internally and someone from the team will reach out to straighten this out and…
Returning customer editing a former 5 star review (below) to 1 star. I wish I could give zero. First and foremost, Black Belt beat the hell out of the house we moved from AND the new house we moved to. I had to spend all night patching and painting the old home before the new buyers moved in. We’re still waiting on their warranty team for our new home. Torn carpet dented trim and doors, marred walls, dents and gashes in drywall. Not to mention almost all of our furniture is now scratched and dented.
Hi Brock, I’m really sorry to hear about the issues you experienced this time around. This is certainly not the standard we strive for, especially after a positive past experience with us.
To say using Black Belt Movers was a nightmare is an understatement! Stay away from using them!! BBM came out, took pictures, did a walk through and gave us a bid. We are a family of five, so we have a significant about if stuff. They knew everything we had to move and the bid showed that. We also understood we would need to pay the price to have it moved. I signed the contract. The day of the move, BBM did not call us on the way as they said they would. I called them to make sure they were coming.
Kendi, We take COVID very seriously and when your husband told one of our crew members not to shake his hand because he had COVID, we sent our crew home so they were not at further risk of getting infected as well.
I have hired them to move just my larger belongings. The two movers that I received were less than adequate and were drinking on the job as they both smelled strongly of liquor from the mega savers. They stopped at for lunch before moving things into the new house while still on the clock. They blew out the corner of my couch, caused the damage to my fireplace TV stand, caused the damage to my brand, new bedframe, tour and stained my $250 mattress protector when they were supposed to bring a cover, but did not…
Nathan, Our shop claims manager has been attempting to work with you on your claims. She offered you $250 but you refused to accept it. You have even threatened us with lawsuits. When you booked your move, you added the additional insurance and wanted us to add a mattress cover.
I am very disappointed with BBM; they offer a full service of packing to moving and for the packing, unpacking, and moving, everything was great. The crew listened to my instructions, were very kind and handled everything was great care. However, and the reason that this review is 2 stars, the packing team is a different story. Yes, they were nice but they didn't label any of the boxes correctly, some boxes weren't taped but just folded close and those boxes tended to be packed with heavier items.
Scarlet, It looks like we have an active service complaint and damage claim for the issues that occurred during your move. The claim was entered on the 20th, and we do require 5-7 business days for the claims team to review everything and reach out to you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast200 · 53%
- Professional and courteous190 · 50%
- Careful with belongings60 · 16%
- Turned up when they said57 · 15%
- Kept in touch21 · 6%
- Price matched the quote8 · 2%
Counted across the 377 four and five star reviews we have read for Black Belt Movers. A review can mention more than one thing.
In their own words
Black Belt Movers helped my husband & I move out of state back in April and we would absolutely recommend them. First off, they were very prompt with an outreach when I inquired and then scheduled a walk through / estimate for the same week. Duke, James, and Jose showed up for our move and we were impressed with all of them.
Thank you so much, Ariel, for sharing your fantastic experience with Black Belt Movers! I'm glad to hear Duke, James, and Jose impressed you with their speed, care, and wonderful attitudes during your out-of-state move.
I had my floors redone, so most of my furniture was in my garage. I realized I'd need help moving the bigger pieces and a washer and dryer back inside, so I called Black Belt and scheduled a time. The morning of my appointment, I found out the floors weren't done. I reached out to Black Belt in a panic, but they rescheduled my appointment without missing a beat! I honestly wasn't expecting it to be so easy.
Thank you so much for your kind words, Laura! I'm so glad we could assist you with a smooth rescheduling and that our team, Jośe, Cody, and Jayson, made the moving process easy and stress-free for you. Great to hear that their communication and careful handling made all the difference!
I had a great experience with Black Belt! I reserved a labor-only move across town in Lincoln. The online booking process was straightforward, and I appreciated the customer service. I had to reschedule my move about 2 days before it was planned, and I wasn't penalized. When the move came, Juston, Zach, and Ty were awesome. They arrived right on time, and cleared out my UHaul super fast. All of my items and furniture were undamaged. Their efforts made what I expected to be a stressful day into an enjoyable one!
Thank you, Ryan! I'm thrilled to hear that you had a seamless experience with our straightforward booking process and flexible rescheduling. Juston, Zach, and Ty are fantastic, and I'm glad they made your moving day stress-free and efficient. Your recommendation means a lot to us!
I have been moved by other companies before multiple times and there was kind of an attitude about the folks that were moving me each time But today when Zack and Joe showed Up from blackbelt They instantly made me feel comfortathey were very polite very very Professional And respectful careful to not damage any of my daughter's items were my items furniture etc they were also very kind to each other and I really enjoyed that but most of all they treated me like I was important and my things were important and…
Robert, We are so happy to hear about your amazing experience with Zach & Joe and Black Belt Movers! Our crew members work extremely hard to ensure each and every customer has the best moving experience possible. We look forward to helping you, your family, or friends in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff416
- polite staff150
- professional movers64
- fast movers39
- furniture moving31
- efficient movers29
- careful with furniture25
- damaged furniture10
- piano moving6
- quick unloading6
What the company says about itself
Taken from Black Belt Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is insuredsays on their website
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“Nebraska communities. Our licensed and insured moving professionals specialize in loca”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…surrounding Nebraska communities. Our licensed and insured moving professionals specia”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- mapquest.comdirectory
- yelp.comreviews