Bob Mills Furniture
Furniture store in Odessa, Texas
Google rating
4.7
Ratings counted
1,735
Are 1 or 2 star
5.4%Around typical
The rating breakdown
94 of the 1,735 ratings in Google’s published star breakdown for Bob Mills Furniture are one or two star.
Against other listings in Odessa
4.1 percentage points higher than the middle of the 10 listings in Odessa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,514 | 87.3% | |
| 4 star | 100 | 5.8% | |
| 3 star | 27 | 1.6% | |
| 2 star | 14 | 0.8% | |
| 1 star | 80 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bob Mills Furniture at 5.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bob Mills Furniture, counted by matching the words they used.
- Damage to belongings3 · 30%
- Crew conduct2 · 20%
Counted across the 10 one and two star reviews we have read for Bob Mills Furniture. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
‼️WARNING ‼️ This was Very Disappointing Experience - Smart Buy Coverage Not Honored My Husband and I (Corey Shoemaker), purchased a kitchen table from Bob Mills and opted for their Smart Buy protection plan, believing that it would cover any potential damages or issues with the table. However, after the table got damaged, I was informed that the coverage wouldn't apply. The reason? Apparently, the type of damage wasn’t covered, even though the plan was supposed to cover a variety of potential issues.
I had one of the worst retail experiences at Bob Mills Furniture in Midland. We finalized a purchase that clearly included a capped delivery charge, which was approved by the sales manager, Austin McCarty. Everything seemed settled and agreed upon. A few days later, I received a call from the store manager, Karime, asking for an additional delivery fee—completely contradicting what had already been approved and documented. That kind of backtracking is unacceptable.
I appreciate you sharing your experience, Anna, and I’m truly sorry to hear about the issues you encountered regarding the delivery charge and communication. I understand how frustrating this must have been for you. We strive for … More
Daniel Talamantes is an amazing and helpful salesmen, from selling you a couch to still answering questions after the sell. Warranty team on the other hand is difficult to get a straight answer from, lie about the time it takes for a repair, (my couch broke within a week of purchase) and are never on the same page, which is the only reason for the 2 stars. If you come for new furniture, make sure to ask for Daniel!
I appreciate your feedback, Carlos. It's great to hear that Daniel provided you with excellent service. We value your input. If you need further assistance, please feel free to give us a call.
10/10 would NOT recommend purchasing their high end mattress. We were told the firmness would last many years. We paid $10k for the mattress and less than two years later one side of the mattress looses its firmness. You are better off buying from Rooms To Go. I have a mattress from there that still in good condition 7yrs later.
Thank you for your 5-star rating!
1. Nice Store 2. Good selection 3. Excellent salesperson (Nitucha) 4. Different day - "shopper stalker" 5. Manager - bossy 6. Delivery - Avory - Unhappy before he got here. Unprofessional. Not invited back. The ONLY reason you get a one-star instead of a zero, is the original sales person.
Thank you for your feedback; we're glad you appreciated our store and the selection, but I'm truly sorry to hear about your experience with delivery and management. Please feel free to reach out for further assistance at [phone removed] or [email removed]
I was pleased with the customer service, yet I was offered a promotional finance and when I received the bill, it's actually a credit card and I called and they were not able to help me at all. I would have paid it with my credit card and …
I'm sorry to hear about your experience. We appreciate your feedback and will work on clarifying our offers better in the future. For further assistance, feel free to contact us at [phone removed].
Worst place to buy furniture I bought a trundle bed a year ago from them with warranty and it was expensive I finally was told that the bed is discontinued so they no longer make parts that I need for it so they asked if I wanted to do an …
I understand your frustration, Keana, and I'm sorry to hear about your experience with the trundle bed and the exchange process. We value your feedback. Please reach out to us directly by phone call for further assistance. Thank you for your patience.
I bought my couch in February with a warranty. FIX MY EXPENSIVE COUCH , The Chinese CHEAP motor went out FIX MY COUCH ALREADY!!! ITS BEEN MONTHS !!!! Dont respond UNLESS WE GOT MY BÌTCH ÁSS COUCH IS FIXED. MAKE IT HAPPEN!!!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 44%
- Worked hard and fast1 · 11%
Counted across the 9 four and five star reviews we have read for Bob Mills Furniture. A review can mention more than one thing.
In their own words
Very efficient buying process. Was in and out in less than an hour. Sales professional was not pushy and handled the transaction perfectly
Thank you, Toby! We're glad to hear you had an efficient buying experience and that our sales professional made the process smooth for you. We appreciate your feedback!
Maria helped me with what I was looking for, so sweet caring friendly n with a smile. Everyone there so friendly. Bob Mills will be highly recommend to my friends n family. Thank you so much. God bless y'all.
Rosie, thank you for sharing your experience! We’re delighted that Gandhi took excellent care of you. Enjoy your new furniture. We look forward to seeing you at Bob Mills again! … More
Omg! Love this store and values Shelia and Karime! Are the best. Thank you for helping with my purchase! Sheila much love! ♥️🙏🏽 TM
Thank you, Nisha! We're so glad you love our store and appreciate Shelia and Karime's help. Your support means a lot to us!
Judas is super friendly, very knowledgeable they’re understanding and kind hearted! They helped us with everything we needed!
Thank you, Olivia! We're so glad to hear that Judas provided you with friendly and knowledgeable assistance. Your kind words are truly appreciated!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- mattress selection41
- recliners31
- no pressure sales29
- furniture selection25
- polite staff24
- bedroom set20
- living room set16
- loveseat12
- informative staff10
- bunk beds2