Bolt Storage - Springfield
Self-storage facility in Springfield, Illinois
Google rating
4.5
Ratings counted
81
Are 1 or 2 star
9.9%Above typical
The rating breakdown
8 of the 81 ratings in Google’s published star breakdown for Bolt Storage - Springfield are one or two star.
Against other listings in Springfield
1.7 percentage points higher than the middle of the 14 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 68 | 84.0% | |
| 4 star | 3 | 3.7% | |
| 3 star | 2 | 2.5% | |
| 2 star | 2 | 2.5% | |
| 1 star | 6 | 7.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bolt Storage - Springfield at 9.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bolt Storage - Springfield, counted by matching the words they used.
- Damage to belongings4 · 50%
- Items missing or never delivered4 · 50%
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for Bolt Storage - Springfield. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
TRASH!!!!! My unit was broke into TWICE! I made a police report, sent pictures of everything that was missing, and was never compensated for my stuff because I didn’t have the “receipts” of everything I bought over the years. Was paying insurance(which was mandatory, and included in storage payment)and everything. They didn’t even wanna show me security footage, even AFTER I made a police report. Then I was told there was no higher up or supervisor I could reach about the matter.
Hi Tianna! Were you ever able to successfully complete your claim? We want you to know we've upgraded this property's security features over the years! We aren't aware of a statement asking for payment, but our team will look into this and handle it as needed.
Not happy with our service plus how do I leave picture there is no link or I place to down load. I got Harassing emails about leaving the lock and keys and pictures will I had told them the locks we had to purchase at Walmart. We were told by boltz when we first rented to buy our own they should have record of that.
Hi Dawn! Thank you for taking the time to leave a review! We understand that the move out … More
Rented from Bolt Storage for 7 months, out unit was broken into in broad daylight with cameras in front of the unit as well, little response from the local law enforcement, as well as little response from Bolt, it boggles me that with cameras and everything literally in front of the unit and still having our sons stuff as well as our taken in broad daylight is just sad and heartbreaking. Prior to break in was a great place to store extra stuff during our move. Would not recommend or rent from again.
Hi NizZzy, we’re very sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially given the personal belongings involved. … More
My storage unit was broken into, not exactly sure when. Management sent an email informing me of them noticing no lock on my unit. Upon returning to the state to investigate my unit , I noticed not only many items missing , but a completely …
Hello Paige! We are sad to read about your negative experience with us! The account shows that your unit was found without a lock and our on site maintenance team suspected a break in and secured the unit with a lock which we provided the combination too.
---5☆ RATING, to be honest! RENT HERE IF YOU WANT YOUR THINGS STOLEN!!!! No police report filed, and there is no notice to you. Employees state no signs of any theft when questioned. MANY police reports about theft from others who have …
Hi Summer! We are sad to read about your negative experience with us! We unfortunately cannot find an account for you at this facility. If you could, please email us at [email removed] so we may locate your account and assist with your situation!
My unit was broken into late at night, and I was notified via text message. I was given a cell phone number of a police officer to contact. When I contacted the officer, he wasn’t even the officer who handled the situation. I asked the …
Hello Maria! We are sad to read about your negative experience with us! The account shows that your unit was found without a lock and our on site maintenance team suspected a break in and secured the unit with a lock which we provided the combination too.
People living in units place is falling apart trash everywhere people coming all hours of the night no gate to keep people out don’t use these units your stuff will be stolen
Hi Josh! We are sad to read that you have not had a positive experience with us. Our on … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 11%
- Turned up when they said1 · 6%
- Professional and courteous1 · 6%
Counted across the 18 four and five star reviews we have read for Bolt Storage - Springfield. A review can mention more than one thing.
In their own words
Maria! Maria!Maria! What can I say, she was kind, informational, & punctual! I enjoyed my conversation. It wasn't difficult at all. I was just asking for information but what she said and how she explained gave me confidence to do business with Bolt Storage. Also the price is decent for such a big unit. Thank you
Hi Teshia, thank you for the wonderful 5-star review! We’re so glad to hear Maria was kind, informative, and made the conversation easy and helpful. It’s great to know she gave you the confidence to choose Bolt Storage. We truly appreciate your support!
Nancy was awesome this was my first time renting a storage unit she made it quick and easy for me
Hi there! It’s wonderful to hear that Nancy made your first experience renting a storage unit so quick and easy. We always aim to provide a smooth process for our customers, and it sounds like she hit the mark! If you have any questions or need assistance in the future, feel free to reach out.
I spoke to Maria to get my storage space rented. She was patient and professional.
Hi Rob! Thank you for your kind words about Maria! We're glad to hear she was patient and professional while helping you rent your storage space. Our team is always here to make the process as smooth as possible. If you ever have any … More
Andrea was an outstanding wonderful help. She is always so pleasant and helpful. You have a “ first class” employee with her. Thanks again.
Hi Greg! Thank you for acknowledging how awesome our team member is! We agree :) Thank you for your business and your review.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent16
- polite staff9
- informational7
- quick and easy process4
- break ins2
- customer experience2
- law enforcement2
- safety2
- helpfulness2
- rental experience2
What the company says about itself
Taken from Bolt Storage - Springfield’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Agent Anne has been in the BPO industry since 2017. She is a mom of three whom she conside”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…hours 7:00 am to 8:00 pm Support 24/7 Customer Support Rating 4.5 out of 5 (b”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- birdeye.comreviews
- chamberofcommerce.comdirectory