U-Haul Moving & Storage at Bruns Ln
Self-storage facility in Springfield, Illinois
Google rating
3.6
Ratings counted
83
Are 1 or 2 star
32.5%Well above typical
The rating breakdown
27 of the 83 ratings in Google’s published star breakdown for U-Haul Moving & Storage at Bruns Ln are one or two star.
Against other listings in Springfield
24.4 percentage points higher than the middle of the 14 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 43 | 51.8% | |
| 4 star | 9 | 10.8% | |
| 3 star | 4 | 4.8% | |
| 2 star | 9 | 10.8% | |
| 1 star | 18 | 21.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage at Bruns Ln at 32.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage at Bruns Ln, counted by matching the words they used.
- Damage to belongings4 · 40%
- Items missing or never delivered1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for U-Haul Moving & Storage at Bruns Ln. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This place is NOT SECURE. Our RV was broken into even though they had cameras and gates. Their cameras were not working. And they DENIED any liability. They REFUSED TO PAY FOR DAMAGES AND STOLEN ITEMS because they said it is not covered unless an employee had committed the crime. DO NOT RENT HERE unless you want to have your things stolen. Then when we moved out and canceled our contract they neglected to actually do that and continued to charge our credit card.
New girl working is very rude, was rude to the customer ahead of me and was very snippy with me, very shocking since every employee has always been so friendly
Rented a 10ft moving van. It broke down a block away when I called to tell them I was told it's MY Problem. I blow up. I called the number they gave me it took over 4 hours for someone to show up in a old pickup. My friend showed up at the same time & fixed a loose battery cable so I could drive it back to Uhaul.. I was told my C.C would be credited back Not Yet!! I did have 2 storage units for 8 months, I've cleaned those out. Never Again!!
They don't never answer the phone and I been trying to cancel a storage for 6 months even when I told them that I don't care for the items in the storage they still charging me money for the rent and I don't want it anymore somehow they just find a way to get your money and I have to pay it because I do have excellent credit score don't want to ruin my credit just because of this guy's. I won't recoment getting storage from this guys.
If I could this place a half star actually not even a star I would they are terrible at least the people at the desk. They lied to the other uhaul center we were at about the trailers lights being out and they called their boss and the boss said they had lights and then they wouldn’t accept my girlfriends drivers license because “there’s too many fakes going around” and they said it was “policy”
Almost made it to three Star , but lost out at Contract Closure. MAKE SURE you've quadrupled checked your receipt before leaving this location. My experience is even if you return the gas back at the appropriate level, They charged me a Fill-up fee and feul service fee. I had to call Customer support and escalate. Thankfully they rectified the stores error and issued out a refund post haste.
Went to go grab something and the sliding doors were all open the keypads weren't working. If you value anything I wouldn't store it here especially at this location. Oh and the one time I need to use the restroom that door's broken too. Just what I needed to get my butt in gear and get my stuff out of there. Overpriced to boot.
This was the worst experience I've had in the 10 years I've been using U-Haul, and considering the last time we used them an employee backed into my step dad's car, denied it and laughed at us until we called the police and they were forced …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast4 · 33%
- Professional and courteous3 · 25%
Counted across the 12 four and five star reviews we have read for U-Haul Moving & Storage at Bruns Ln. A review can mention more than one thing.
In their own words
Quick and simple for pick up & drop off. The location is easy to exit & enter. It was hot out today, and the air conditioning in the van worked great and kept us comfortable.
Thank you for your kind words! We're so glad to hear you had a great experience. We appreciate your business.
They made it super easy and took care of everything I am not much of an "on-line" kinda gal so this was 👍🏻👍🏻 for me. I also have a terrific storage unit inside from the elements and I always feel safe. Thank you to the entire teams at Springfield, IL. …
The only problem I had was that the truck was EXTREMELY LOUD, DEAFENING, and UNBEARABLE!!!! I ended up buying EAR PLUGS at Walmart, but there the noise problem was only on the driver's side!!! WOW
Rented a trailer and ended up being greeted by a newer guy named Jake. He was the most helpful in helping me rent a trailer and he personally made the experience better than previous staff.
Hello Eric! We're so happy to hear that your experience was top-notch! Your feedback is invaluable to us. Thank you for taking the time to share your thoughts. We hope to see you again soon.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff24
- rented11
- efficient staff5
- van2
- truck rental2
- smooth process2
- fee2
- security cameras2
- overall experience2
- phone2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- birdeye.comreviews
- mapquest.comdirectory
- merchantcircle.comdirectory