Father & Son Moving & Hauling
Mover in Springfield, Illinois
Google rating
4.8
Ratings counted
136
Are 1 or 2 star
4.4%Around typical
The rating breakdown
6 of the 136 ratings in Google’s published star breakdown for Father & Son Moving & Hauling are one or two star.
Against other listings in Springfield
3.7 percentage points lower than the middle of the 14 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 130 | 95.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 3 | 2.2% | |
| 1 star | 3 | 2.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Father & Son Moving & Hauling at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Father & Son Moving & Hauling, counted by matching the words they used.
- Damage to belongings1 · 17%
- Items missing or never delivered1 · 17%
- Late, delayed or a no-show1 · 17%
- Crew conduct1 · 17%
Counted across the 6 one and two star reviews we have read for Father & Son Moving & Hauling. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company would be ok if you have a small amount of stuff to move but if you have a large house of furnishings, I do not recommend them. They showed up late, thought they could move the contents of a tri-story house in 2 or 3 hours, one of their employees was on the phone complaining at least 3 times, during loading and unloading, they rented a moving truck that was no where near big enough and left us to move everything in the garage.
I apologize about your experience but I believe you have the wrong company that you left a review for please reach out to me at [phone removed]
Most of the team was nice enough, but overall terrible movers. Nothing was covered. The owner spent the entire move at my kitchen table arguing with other customers that were threatening to sue him. Not one incident, but many calls about this. And everything was just very unprofessional. Was not a good move at all.
I’m sorry you felt that your move was not what you wanted. We always use blankets and cover all furniture you might have missed that since we have someone in the truck uncovering as we move items.
If you want all your furniture scratched and gouged, these are the people to call, a lot of my furniture is antique. They used obscene language. When I said something I was told to plug my ears. He did take some off the bill.
As we discussed when we talked I didn’t agree that items were damaged. We put blankets on everything like we always do. I always try to make my customers happy and even gave you a discount on your move since you said that items were … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 50%
- Professional and courteous6 · 30%
- Turned up when they said4 · 20%
- Careful with belongings4 · 20%
- Price matched the quote1 · 5%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for Father & Son Moving & Hauling. A review can mention more than one thing.
In their own words
Jeremy came to my home to provide a written estimate before the job and there were no hidden costs after the move was completed. Father & Son Moving team arrived on time and worked very efficiently. They took care handling my furniture and were careful with the home’s interior. I would definitely use them again.
Thank your for your kind words and business
Great experience! Jeremy was great in helping me coordinate a move for my son, while I’m located in FL and he’s in IL. Jeremy’s communication was great and he went above and beyond. I would highly recommend their services. Friendly, prompt, and professional.
Thank you for your review and thank you for your business
absolutely kind, efficient and wonderful people. The owner was moving in a lady on the first floor of the apartments that I live in. I'm a 71 yr young lady just diagnosed with heart issues. I had a very heavy dresser on the first floor that needed to be brought up. I'm all alone and lost if how I was going to get it up to the second floor. well without question, they brought it up blessings me with kindness. I'm hiring them in the near future to carry two more pieces up to me.
Thank you for your kind word and business
Great experience--all done over text! I needed to get a piece of furniture and other bits and pieces to a storage unit when a family member was moving and the heirlooms were passed on to me. But I live on the west coast and didn't have a lot of time to arrange logistics (or get there in person to take care of it myself). Jeremy to the rescue! We coordinated everything over text and the pickup from my relative's house and drop off at storage were seamless.
Thank you for your review and thank you for your business and I’m glad we were able to help you
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff14
- reasonable pricing13
- professional movers6
- quick movers4
- piano moving4
- on time3
- careful handling of furniture3
- no extra fees3
- no damage3
- long distance move2
What the company says about itself
Taken from Father & Son Moving & Hauling’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…take care of it for you. We are a family-owned moving company that has provided hundre”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“985 today. We'll provide you with a free estimate! Get Free Estimate Copyright © 202”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- facebook.comsocial