Brazos Moving and Storage
Moving and storage service at 2704 Boonville Rd in Bryan, Texas
Google rating
3.9
Ratings counted
24
Are 1 or 2 star
20.8%Well above typical
Google carries another listing under this name in Bryan. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
5 of the 24 ratings in Google’s published star breakdown for Brazos Moving and Storage are one or two star.
Worked out from 24 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Bryan
15.6 percentage points higher than the middle of the 18 listings in Bryan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 13 | 54.2% | |
| 4 star | 4 | 16.7% | |
| 3 star | 2 | 8.3% | |
| 2 star | 1 | 4.2% | |
| 1 star | 4 | 16.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brazos Moving and Storage at 20.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brazos Moving and Storage, counted by matching the words they used.
- Belongings withheld over payment1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Brazos Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Would not even give these people one star! Trying to move out - with notice given - and they locked us out of our unit by placing another lock on it. Had to go to the office, where they informed us that the notice wasn't early enough, so we had to ransom our belongings with another month of rent to get the lock removed.
Hello Sten. We do not own the property. It was sold last November and is managed by CubeSmart. We would very much appreciate you taking down your review and directing it to them. In addition, I do not recall your name as a tenant. Thank you
I rented a truck. I stood in the office for 20 minutes while they visited with each other. Then they went to go get my truck and left me standing there. Would not answer any questions Poor service.
Hello Diamond H Ranch. I do apologize for your experience. Without getting personal, the office was dealing with an issue. That is no excuse and I have thoroughly addressed it with my staff. I would like to speak to you at your convenience. Please email me your number at [email removed] Thank you!
I bought a business and was moving my new stuff from this storage place to mine when an employee came and said I can't have another storage truck on site,how else am I supposed to move my stuff.I moved what I could and left the premises. I come to find out that the employee put another lock on the storage unit to keep me from coming back..now you tell me..this is MY stuff and previous owners gave me the keys to move MY stuff and they lock me out of MY own things..yep ..tell me what kind of move that is from them
Mr. Alejandro, BMS does not own the storage division, that has been owned and managed by Morningstar since November 2015. We would very much appreciate you taking down your review and directing it to them. I do, however, apologize that you … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 29%
- Turned up when they said1 · 14%
- Worked hard and fast1 · 14%
Counted across the 7 four and five star reviews we have read for Brazos Moving and Storage. A review can mention more than one thing.
In their own words
Just had Brazos Moving help move my parents and they did an excellent job! Highly recommend. They were on time and very helpful. They did a great job and seemed happy to move the items. Will define fly use them again.
Thanks Becky. We appreciate the business and positive review.
Morningstar is the best around! Elaina was so helpful and professional, offering me a discount on the first month and a free truck to help me move my stuff!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job3
What the company says about itself
Taken from Brazos Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…location! --> Always Faster & cheaper, guaranteed! Free Online Estimate Call 979 776 1800”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Moving & Storage is licensed, and insured, for your peace of mind. Need to store”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…conomically. Brazos Moving & Storage is licensed, and insured, for your peace of mind. N”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…lf-storage and warehouse facility. With 24/7 access, a fulltime onsite manager and v”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…is essential. Plan Your Next Move Get a free estimate of Your move Learn what You need to do”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- mapquest.comdirectory