Brooks Moving
Mover in Manchester, New Hampshire
Its address is in Merrimack, New Hampshire. It appears here because Google returns it for Manchester.
Google rating
4.9
Ratings counted
205
Are 1 or 2 star
2.9%Around typical
The rating breakdown
6 of the 205 ratings in Google’s published star breakdown for Brooks Moving are one or two star.
Against other listings in Manchester
About the same as the middle of the 18 listings in Manchester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 195 | 95.1% | |
| 4 star | 4 | 2.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brooks Moving at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brooks Moving, counted by matching the words they used.
- Damage to belongings2 · 100%
- Crew conduct2 · 100%
Counted across the 2 one and two star reviews we have read for Brooks Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We used Michael Brooks Moving company to move our home and it was hands down the worst experience I have ever encountered and I have used many moving company's throughout my military career. From the start head office / quote induvial came out to review contents of my home and I explained the services I was looking for, quoted me 1800-2200 depending on how long in which I was fine with.
I didn’t leave a comment because I didn’t want to hurt the business but since you asked. You left many items behind, broke a few items and were unprofessional. I heard many negative things about this company but gave you all a chance. Big mistake.
Hello Alexis. I see you moved with us many months ago. We received no feedback as you were not present with the move. Is there something we can assist you with?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 43%
- Professional and courteous9 · 43%
- Turned up when they said3 · 14%
- Careful with belongings3 · 14%
- Price matched the quote1 · 5%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Brooks Moving. A review can mention more than one thing.
In their own words
The team of 5 guys showed up promptly on our loading day. The worked very efficiently to get the boxes and furniture neatly packed into the 2 trucks. They also brought the beds to the new house so that we could sleep comfortably that first night. The second day they also showed up on time ready to unload the trucks. They carefully placed all items where we wanted them. Very kind, courteous, and professional. Not a single scratch or nick on any wall or trim. They also moved our piano without issue.
Professional, efficient and smooth move for a very reasonable price. Crew was exceptional in all their hard work!!
Thank You Jennifer!!! Our goal is to be transparent and reasonable with our pricing!
Great communication. Your guys did a fantastic job. Very professional. Would highly recommend!
Thank you James! I am glad Jim and Zack treated you well!
Brooks Moving is by far the best moving service. They not only squeezed me in last minute, but also had a team work late to help my husband and I move. The team helped us move heavy items including swapping out Fridges from our old house to our new home and visa versa. They helped take it apart and moved extremely heavy racks for my husband. They pushed so hard and went more than above and beyond. I really hope these guys get a raise. I certainly wood!! Thank you!!! 😁
Mary, you are too kind! I am really glad we were able to help you out when you were bailed on. We just try to do the right thing... if we can help in a pinch we certainly will!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff35
- efficient movers9
- careful with furniture8
- moving heavy items5
- fast move3
- accurate quote3
- small move3
- last minute scheduling2
- moving musical instruments2
- punctual crew2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews