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Cambridge Movers Good Ol Boys Moving

Mover in Cambridge, Ontario

Google rating

3.5

Ratings counted

151

Are 1 or 2 star

34.4%Well above typical

The rating breakdown

52 of the 151 ratings in Google’s published star breakdown for Cambridge Movers Good Ol Boys Moving are one or two star.

Against other listings in Cambridge

This company34.4%
Typical listing in Cambridge0.9%

33.5 percentage points higher than the middle of the 13 listings in Cambridge we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
8858.3%
4 star
85.3%
3 star
32.0%
2 star
21.3%
1 star
5033.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Cambridge Movers Good Ol Boys Moving at 34.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Cambridge Movers Good Ol Boys Moving, counted by matching the words they used.

  • Damage to belongings6 · 50%
  • Items missing or never delivered4 · 33%
  • Price rose after the quote3 · 25%
  • Late, delayed or a no-show2 · 17%
  • Claim or refund went nowhere2 · 17%
  • Booked by one company, moved by another1 · 8%
  • Stopped responding1 · 8%

Counted across the 12 one and two star reviews we have read for Cambridge Movers Good Ol Boys Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewMarinaa year ago
We hired good ol boys for a move from Ontario to Alberta. Oh boy, what a stressful move that was. Good ol’ boys are not the ones moving, they will subcontract you to another company. They put our stuff on the truck that was unloaded and then reloaded on the trailer that actually went to Alberta. I’m not gonna get into details as to how many things were damaged during the move let alone “lost”. We had to throw the entire couch because it came in pieces, screws missing, springs damaged.
1-star Google reviewSavitree B.4 years ago
From my experience, this moving company just heartlessly robs hardworking people already dealing with a lot in the middle of a stressful and tiring move. When I called them for a quote, I provided my list of items, and mentioned from Cambridge to Fergus, I was told it would be 5 hrs @ $129/hr. I agreed for 5hrs @ $129/hr and paid for 1hr in advance for the booking. I even told the guy that I hope that I won't get any unpleasant surprise. He told me if your list is correct you won't.
Reply from the business

Hello, You were quoted for all charges that were present on your final bill, and we … More

1-star Google reviewBrian_Sharon_ J.3 years ago
We used them to move from Ontario to Saskatchewan, our move was a month late where no communication throughout was provided I had to phone numerous times, and then we were out of the country when the move eventually came we then confirmed that our neighbors will open the house and receive the items but they cannot confirm if it is complete and correct we will only be ablebto that upon our return, after we then returned we found that our couch was broken fridge had dents and parts missing so the ice, water…
1-star Google reviewPam B.7 years ago
I will generously give this company 1 star. I called Good ol Boys Moving and spoke to Jesse. Informed him my mother and I were moving and we were only going to need the heavy furniture pieces moved, no bins or boxes. We were trying to make it as inexpensive as possible. Quoted $129 per hour, 2 guys. Gave $129 deposit. Mentioned several times about only probably being 2 hours to load and unload. Moving 5 minutes away. Went to pay at end and told $499. I'm shocked. I got a little upset.
Reply from the business

Hi Pam, I am sorry to hear about your experience. Rest assured when you call our office you will now only reach Nicole, our happy, positive sales manager and moving … More

1-star Google reviewIrish J.5 years ago
They were over a half hour late, took their time, my daughter's and I did most of the work and double charged me from the quote. Had no appliances to move. Moved two blocks over, two bedroom sets and boxes as the rest of my furniture I bought and delivered later. I was charged over $800 local move in Brantford...the last item they kept on the Truck was my screen tv which they held until payment was made...that's how they operate...very appalling. They're not professionals but charge outrageous prices.
Reply from the business

Good evening Jennifer, A two bedroom house move will typically cost between $800-$1000. … More

1-star Google reviewByron L.5 years ago
I booked with “Kitchener Moving Service” but when I got the quote I found they are Good Ol Boys Moving. I was given a time frame of arrival to unload a storage pod in my driveway of 2 - 4. At 4:11 when I they had not arrived or I heard from anyone I texted who set up the move. I still not did hear back. At 4:40 I texted asking if this company was a scam and if I needed to find someone else. Finally after that text I got a reply at 4:42. At 4:49 I was told they would be here in 25-30 minutes.
Reply from the business

Hello Byron, This was simply because you reached our kitchener office at the time of your … More

1-star Google reviewVidyalita S.4 years ago
WORSE EVER MOVERS Will never recommend GOOD OL BOYS MOVERS to anyone. Nicole was pleasant - but their quote caused me to cancel other movers and ended up paying $850 more than estimated. The movers were EXTREMELY slow and also took 3 hours driving for a 1 and 1/2-hour driving trip. They took about 11 hours for moving on a 1- and 1/2-hour trip on my expense and no Re-assemble had to be done.
Reply from the business

Hi Vidyalita, Your move went from Kitchener to Guelph to Ajax to Oshawa and then back to … More

1-star Google reviewSean J.Edited 2 years ago
In 2020 they gave us 10% off to review before the move. Red Flag. If they would like I can go in to much more detail or just take the 1 star. I did speak with Nicole after to explain the issues and she apologized. I was not seeking anything in return. Short answer, 1 bedroom move went hours over time (extra paid) and I had to help load the truck while one fella smoked and ate a slim Jim. I didn’t cheap out and paid for exactly how much time they recommended. It still wasn’t enough.
Reply from the business

Thank you for the 5-stars Sean! -I'm so sorry to see that your opinion has changed after 3 years of us moving you. Please reach out to discuss.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous4 · 36%
  • Turned up when they said2 · 18%
  • Worked hard and fast2 · 18%
  • Kept in touch2 · 18%

Counted across the 11 four and five star reviews we have read for Cambridge Movers Good Ol Boys Moving. A review can mention more than one thing.

In their own words

5-star Google reviewLeena S.3 years ago
Peng was amazing. So professional,on time fast and kind. First time using this company and he was super organized and did a great job helping me move from Toronto to an hour out of it into a storage unit. …
5-star Google reviewTracey V.3 years ago
I can’t say enough about the excellent experience I had with Good Ol Boys Moving. After being really let down by another moving company, I was referred to this company and contacted Jeff directly, with very little notice. He went out of his way to help me and get my things from BC to Ontario. He was communicative, gave me notice in advance of delivery, everything arrived undamaged, and the crew was great. Overall a really excellent experience. Recommended! (And thank you Jeff!!)
4-star Google reviewJ K.2 years ago
P,S beware of this company -i lost alot of my stuff left on thier trucks-broken valuables -sent in pics -nothing - called them hung the phone up in my ear -more than once-i called police-called a lawyer on them -so do itself a favor people research first cause basically it"s the wild west out there alot of these services.
4-star Google reviewDebs S.3 years ago
We chose Good Ol Boys moving company for our big move from Ontario to Alberta and could not have been happier with the service we received. Jesse was a down to earth person, I never felt pressured and he was open about costs. I had heard …

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • quote20
  • friendly crew12
  • polite movers5
  • scam5
  • efficient movers4
  • no damage4
  • booking process3
  • oversized-item moving2
  • value for money2
  • smooth move2

Before you hire Cambridge Movers Good Ol Boys Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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