Deluxe Moving and Storage
Google rating
4.9
Ratings counted
87
Are 1 or 2 star
2.3%Around typical
The rating breakdown
2 of the 87 ratings in Google’s published star breakdown for Deluxe Moving and Storage are one or two star.
Against other listings in Cambridge
1.4 percentage points higher than the middle of the 13 listings in Cambridge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 84 | 96.6% | |
| 4 star | 1 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Deluxe Moving and Storage at 2.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Deluxe Moving and Storage, counted by matching the words they used.
- Damage to belongings2 · 100%
Counted across the 2 one and two star reviews we have read for Deluxe Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They are not posting all reviews! Check out Google reviews. Beware! This company does not know what they are doing. First timers! I had so much damage, they did nothing ! Even charged more ! Run ..Go anywhere else!
To anyone reading this review, this is clearly a fake review (More than likely being left by a competing moving company). #1. I only had one other non 5 star review left since I’ve been in business, and once again it was a fake review left by someone we have never moved. #2.
Worst movers ever! Furniture scraped & scratched, walls scratched, antiques broken. Very slow, paid by the hr. so they can charge a lot more. they do not care. Please beware!
Hi Kate, I've went through our records, and I'm not seeing any Kate Robinson. I believe you've left a review on the wrong company. What day were you moved by us? If it was another company that moved you, please take down this review and leave it with the appropriate company. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous17 · 85%
- Worked hard and fast10 · 50%
- Careful with belongings6 · 30%
- Kept in touch3 · 15%
- Turned up when they said2 · 10%
Counted across the 20 four and five star reviews we have read for Deluxe Moving and Storage. A review can mention more than one thing.
In their own words
I hired Deluxe Moving to move my furniture while my basement was getting new flooring and then moved it back in when the flooring was done. Rick (owner) was extremely efficient and careful with all of my furniture. He and Lenny made moving extremely heavy things look easy. When moving the furniture back onto the new luxury vinyl plank flooring, the amount of care they took was amazing. They were very professional and I would definitely use their service again and recommend them highly.
I cannot express how much I appreciated Rick’s help with my move. Responsive, on time, even changed the time of his other move that day so that he could fit me in. Lenny was great, too, they got all my stuff where it needed to go and took a lot of care to keep it safe. The rates are affordable and I would hire them again in a heartbeat.
I was given Deluxe Moving as a word of mouth reference after I has a few other quotes to move a family member across town. The quote I was given for a 1 bedroom apartment was lower than the rest, even with an additional stop added. These guys were great in that they were confident and professional in how they operated allowing them to not waste time and end up spending all day on the move.
BEST moving experience ... and I had quite few in the past. What distinguishes Rick and his team is their level of deep understanding of what you really have in mind , just after a short conversation . They have taste and a high intution and sense of the best approach to tackle a big and complicated task. They treat your belongings as if they are their own.. Very courteous and kind.. I had them handle a Full service for our home and even businss items.. : i.e. Packing, moving , and then unpacking..
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- small jobs12
- affordable11
- hardworking crew8
- large truck8
- careful movers5
- no hidden fees2
- hourly pricing2
- accurate quote2
- furniture placement2
- short notice2
What the company says about itself
Taken from Deluxe Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Providing professional moving services since 2004. Family-owned, dedicated to quality and”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Request a free Moving quote Request A Free Quote Name * Email * Moving Date * Moving Fro”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…rofessional moving services since 2004. Family-owned, dedicated to quality and reliability.”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…perience in Cambridge and Kitchener for over 15 years . We take pride in blending industry ex”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.careviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory