Candy moving company
Its address is in Houston, Texas. It appears here because Google returns it for Tomball.
Google rating
4.6
Ratings counted
81
Are 1 or 2 star
9.9%Above typical
The rating breakdown
8 of the 81 ratings in Google’s published star breakdown for Candy moving company are one or two star.
Against other listings in Tomball
6.6 percentage points higher than the middle of the 10 listings in Tomball we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 88.9% | |
| 4 star | 1 | 1.2% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.2% | |
| 1 star | 7 | 8.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Candy moving company at 9.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Candy moving company, counted by matching the words they used.
- Damage to belongings3 · 43%
- Price rose after the quote1 · 14%
Counted across the 7 one and two star reviews we have read for Candy moving company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Don't use them unless you want broken china cabinet they destroyed it, broke the glass and are now refusing to take calls as well as refusing to replace the glass, writing letter to better Business Bureau and doing YELP review today. Sending certified letter as well. Terrible service. DON'T HIRE! Overcharged as well.
I hired them again because they moved me a year ago. It took them an hour to move a 1 br. But this time they seriously took advantage. It took them 6 hours to move a 1 bedroom apartment. I instructed them to take apart the crib and my daughters bed ONLY. They disassembled other furniture by mistake and left the furniture half disassembled because they were still charging me for the time. They forgot a lot of easy simple stuff like my sons swing etc.
Ma’am, I am going to dispute what you are saying in this review. I called you before the scheduled time right as I was arriving and you did not answer the phone after multiple attempts on my part. Once you answered, you … More
The early communication was poor, and it took a couple days to get scheduled. He did a great job packing and moving my stuff from point A to B, but it took 5 hours which was a bit excesive. Then they ruined my ceiling above my stairs, and i was told they were going to come back and fix it, but they never returned. I followed for 3 weeks, and he kept saying he would come. I just paid to have it done myself. I was very disappointed. Update: i still have not been reimbursed for the damages.
By far my worst experience with a moving company. It took them 8hrs to move a 2br/2ba apartment. Some of the movers were just sitting around, smoking cigarettes and on their phone. Said they were waiting for instructions, how about grabbing …
SCAM!! BE AWARE, DO NOT HIRE!! They didn't show, didn't return our deposit and even blocked my phone number. Their address is fake, no website. SCAM!!
Milked the job, should have been done in half the time. Didn’t use dollies when should have and made way more trips than needed.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 43%
- Turned up when they said4 · 29%
- Worked hard and fast2 · 14%
- Careful with belongings1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Candy moving company. A review can mention more than one thing.
In their own words
I have used Johnny’s moving service three times in total and each time was an awesome experience. Johnny makes my moves smooth and stress free. He is very professional and maintains good communication. Johnny and his team member take great care of my furniture during the transitions. They have helped me prep the larger items that I need assistance with, and have even helped with un-mounting my televisions. The moves are completed in a timely manner. He does a great job with estimating time for job completion.
I called John, with Candy Moving Company, and with a days notice he was able to help me move. He and his son showed up on time and were both very professional and polite. I would definitely use them again for another move. Thanks again, John!
My fiancé and I were approved for apartment and needed to move quickly. I reached out and heard back instantly with a booked time. The move was very quick and efficient. My items were moved safely and was completely cared for. He was …
I am very pleased with the amazing service provided by this team! They handled my vending machine with extreme care. They were fairly priced, on-time and provided great customer service. I will be using them for future needs. Thanks again!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- carefulness7
- kind staff7
- efficient move4
- quick move3
- no damages3
- easy moving3
- quick work2
- hourly rate2
- short notice2
- oversized-item moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- manta.comdirectory
- yelp.comreviews