Carl's Wholesale Furniture Warehouse
Furniture store in Utica, New York
Its address is in New Hartford, New York. It appears here because Google returns it for Utica.
Google rating
4.5
Ratings counted
786
Are 1 or 2 star
9.5%Above typical
The rating breakdown
75 of the 786 ratings in Google’s published star breakdown for Carl's Wholesale Furniture Warehouse are one or two star.
Against other listings in Utica
5.2 percentage points higher than the middle of the 11 listings in Utica we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 650 | 82.7% | |
| 4 star | 40 | 5.1% | |
| 3 star | 21 | 2.7% | |
| 2 star | 17 | 2.2% | |
| 1 star | 58 | 7.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Carl's Wholesale Furniture Warehouse at 9.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Carl's Wholesale Furniture Warehouse, counted by matching the words they used.
- Damage to belongings3 · 38%
- Crew conduct3 · 38%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Carl's Wholesale Furniture Warehouse. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience EVER!! After purchasing small sectional and recliner, was told delivery would be exactly a week later (Following Tuesday morning and it would be first delivery by 9:30am) I double checked it would be early and that I had a doctor's appointment at 10:30 and was assured it would be first delivery. I then explained my doors and frame were on the smaller side and I had to take legs off previous couch to get in. I was assured it was no issue at all and they would get it in and set up.
Would never recommend to my worst enemy! Dished out 2k, pd in full the night we picked out our living room set, was told it was in stock, just call a day before so they could retrieve from warehouse, I do one better and give 2 days advance and exact time, my husband went and furniture was not at showroom, what was my notice for? Then he was told the love seat was ripped and they couldn't find the couch, offered the floor model with no discount and were not willing to budge!
Nancy we are so sorry we failed to meet your expectations on your original purchase. The living room group you selected we thought we had but it turned out after searching the warehouse for two hours the computer was incorrect and we did … More
Recently purchased a sectional couch and the sales people assured us that an afternoon delivery was good. When they called the night before to set up the time they TOLD me when they would be there, and when I tried to say that's not what was discussed, I was told "that's how we roll" then they simply hung up the phone. So now for the delivery...
Hi Jason. I am sorry to hear that you had some issues with delivery. I would love to discuss the problems you say that you had and help resolve it. Please call the store as I would love to discuss this as it does not sound like something that happens here and would want to know any issues that need…
The workers were more worried about taking their cigarette break then they were helping us load our vehicle with the table and chair set we bought. They didn’t give us the top to the table and one of the chairs came broken in the package. We had to go back to the store and ask for these items, at this point I thought they’d offer to have the new chair delivered to us but instead we had to go pick them up ourselves. The product itself is very cheaply made, the parts barely fit together correctly.
Worst experience!! Larry likes to put his hands on customers after all my boyfriend wanted was his money back for a damanged couch that we bought! So unprofessional and the worst customer service. Larry Dicono literally picked him up by his throat and threw him out of the store. The sad thing is that Carl N Melinda Vogel hasn’t even reached out to make this right or at least apologize for the terrible customer service we received at his place of business.
Customer service after the sale sucks. To the point where you’re actually raised a voice at. If a pull out sofa has a defect and you fall through the corner because it was stapled instead of a bracket, no problem. You address it. If you …
I had went on their website - they had on clearance dining room chairs 25 dollars the website says. I go there thinking I'll get 5 chairs 125.00 dollars. Thinking that is a good deal, as dining room chairs are expensive, usually being a …
I can honestly say this is the worst experience I’ve ever had with a furniture store. Very unprofessional and difficult people to work with. …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 18%
- Price matched the quote1 · 6%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Carl's Wholesale Furniture Warehouse. A review can mention more than one thing.
In their own words
Your staff was professional quick and very helpful with the care of the sleeper sofa & even guided me in how to disassemble it just in case I needed to….i will be back to choose more great pieces 😊 …
As a business owner myself, I can not express how incredible the kindness and communication of the staff truly is here. Especially Heather and Mike. Thank you so much!!!! The furniture is awesome and this place will bend over backwards to make sure you're happy. The prices are very reasonable as well! We won't ever go anywhere else for furniture. Thanks again to carl and the staff!
Thank you so much Stephen for your wonderful 5 star review!! Heather and Mike are great and we are so lucky to have them! I’m sure they will be so happy to hear about your review and we wish you many years of enjoyment with your new … More
Very please with the sales people. They were knowledgeable and patient. I found exactly what I was looking for at a reasonable price.
Thanks for your feedback.
Back at Carls for our second time! The highlight of my visit was the amazing salesperson who helped us. Amazing energy and made the experience fun! They were friendly, patient, and incredibly knowledgeable about the different materials, warranties, and delivery options. They listened to what I needed, asked thoughtful questions, and never made me feel rushed or pressured. Thanks!
Hi Matthew, Thank you so much for your amazing 5 Star review and for taking the time to explain about your experience. We certainly appreciate you as a customer and welcome you back anytime. Have a great day!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- couch selection59
- furniture selection32
- courteous staff29
- bedroom set19
- recliner18
- living room set16
- dining set13
- loveseat8
- product selection7
- kitchen set3
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- facebook.comsocial
- bbb.orgreviews