Raymour & Flanigan Furniture and Mattress Store
Furniture store in Utica, New York
Its address is in Yorkville, New York. It appears here because Google returns it for Utica.
Google rating
4.7
Ratings counted
1,053
Are 1 or 2 star
4.6%Around typical
The rating breakdown
48 of the 1,053 ratings in Google’s published star breakdown for Raymour & Flanigan Furniture and Mattress Store are one or two star.
Against other listings in Utica
About the same as the middle of the 11 listings in Utica we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 911 | 86.5% | |
| 4 star | 65 | 6.2% | |
| 3 star | 29 | 2.8% | |
| 2 star | 13 | 1.2% | |
| 1 star | 35 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Raymour & Flanigan Furniture and Mattress Store at 4.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Raymour & Flanigan Furniture and Mattress Store, counted by matching the words they used.
- Damage to belongings1 · 11%
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for Raymour & Flanigan Furniture and Mattress Store. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Editing to say that the remaining piece was delivered 1/22/26. I was notified via text to schedule the delivery and still have not received a phone call. I hope this very honest review did not result in my order being rushed and not made to the quality I would expect. As I said before, honest and frequent communication goes a long way. I have attached pictures of how the pillows were delivered. They also did not leave the hardware needed to attach the last piece so the sectional does not slide apart.
We remodeled our kitchen this summer and purchased a new kitchen set with matching counter top chairs. We purchased the platinum protection plan incase something broke. After three phone calls and the same story each time I have not had our chair fixed or replaced. This is horrible customer service and it will keep me from ever going back. You lost me as a customer. This chair should have been fixed a long time ago or exchanged for a new one.
Hi Peter, we are so sorry to hear about the issue you're having with your kitchen chair and for any miscommunication regarding our platinum protection plan. We'd like to assist you with this! Please email us at [email removed] and we'll be in touch as soon as possible.
Nice place to buy furniture but if you purchase a platinum protection plan, don’t expect to get platinum service. Our reclining sofa quit reclining just before Christmas. Service guy came out January 7th. He thought it was the switch and replaced it. Middle of winter and he didn’t put anything down to protect the floors. He was in and out of the house tracking snow and road salt. Had to vacuum and mop after he left. But after he left the couch quit working again.
Dear Lynn “Scarlet’s Mom” Haefele, Thank you for taking the time to share your experience with us. We sincerely … More
I had issues with my mattress sinking in reach out to them to check my bed to get a replacement under warranty. Didn't hear back from them for over 2 months. Went to the store multiples to see what was going on. Nothing, they couldn'thelp me. Then was given the head manager email, reached out to them. Still waiting to hear back from after over a month. Don't buy anything from them because if you have an issues with a mattress or any furniture they won't call you back. Horrible customer service.
Bought a mattress 2 1/2 years ago, mattress sags but because its not measuring 1 1/2 inches they wont replace it because of the manufacture warranty.... nice to see the company cant go above and beyond for the customers.. ill take my business elsewhere and recommend other people do the same.
Dear Joey, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with the mattress and the challenges you've faced regarding the warranty.
Bought Starlite chair and a sofa. Spenk 3k. We were unavailable for delivery initially, they pushed hard to have daughter be at the house. Wife ended up being here. Delivery drivers dropped and ran. I complained the next day. They said we accepted delivery so its not their problem.
Hello Corie, Thank you for taking the time to share your experience with us. We sincerely … More
Had the sofa that I was looking for and were quick to help us (and push us to purchase), offered us delivery and NEVER mentioned that it was an extra $140, even when reading us a total. Didn't even let me see the receipt with a breakdown …
The sales staff treated me exceptionally while they were selling me bed frames and mattresses. It’s the after service customer service that totally 100% SUCKS!! The mattress on the bed frame did not slip from side to side in the store. …
Thank you for your review! We are glad to see you have had a great experience with us and we appreciate your feedback!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 44%
Counted across the 9 four and five star reviews we have read for Raymour & Flanigan Furniture and Mattress Store. A review can mention more than one thing.
In their own words
Our salesman Jacob Hatfield was very helpful and friendly. We had a very positive experience purchasing our new sectional.
Dear Mary Anne, Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Jacob Hatfield provided you with a helpful and friendly experience during your visit. It's fantastic to know that you had a positive experience purchasing your new sectional.
We had a great experience in the New Hartford store, Adam was great detaling information about the furniture we were looking for. Extremely helpful!!!
Hi Nancy, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a great visit to our New Hartford store and that Adam was able to provide you with detailed information and assistance.
Liz Bello was knowledgeable about the mattresses we looked at, and made the purchase transaction go smoothly.
Dear Stacy, Thank you so much for taking the time to share your experience with us! We're … More
Garner & Mary were very helpful, and very pleasant. It was a pleasure dealing with both of them.
Hi Carol, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Garner and Mary were able to provide you with such a pleasant and helpful experience. It's always our goal to ensure our customers feel valued and well taken care of.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff289
- mattress selection64
- pleasant staff29
- no pressure sales23
- living room furniture18
- showroom16
- bedroom sets9
- adjustable base7
- recliner4
- dining room set4
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory
- facebook.comsocial