Moove In Self Storage
Self-storage facility in Utica, New York
Google rating
4.7
Ratings counted
231
Are 1 or 2 star
6.1%Above typical
The rating breakdown
14 of the 231 ratings in Google’s published star breakdown for Moove In Self Storage are one or two star.
Against other listings in Utica
1.7 percentage points higher than the middle of the 11 listings in Utica we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 199 | 86.1% | |
| 4 star | 14 | 6.1% | |
| 3 star | 4 | 1.7% | |
| 2 star | 3 | 1.3% | |
| 1 star | 11 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Moove In Self Storage at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Moove In Self Storage, counted by matching the words they used.
- Price rose after the quote2 · 25%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Moove In Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This lady is a crook. Stole money from my elderly mother and refused to return it. I wouldn't give her the time of day with my money. This place is a waste of space in our area. Do yourself a favor and Never trust these people with anything.. Poor attitude and no integrity or ethics what so ever...
Aaron Not sure who you are as you are not in our data base You must have the wrong location Could you please remove your post
They never answer the phone when you call. Price has increased without my knowledge. Not impressed with the manager. She supposedly put me down for reoccurring payments, that never happened . Now I get a notice of missed payment, but it’s my fault.
We are disappointed to hear about these issues. Please contact us at ([phone removed] to resolve payment concerns immediately.
I would not recommend this storage to anyone. Ever since I opened it I have had problems. First with the code that I was given would not work so I had to make a new one. And now with my storage being locked everytime I come up here. I understand there is a late fee and that a lock will be placed after not paying but I have paid my bill twice and both times it has been three to five days and I keep coming up here only to have a lock on my storage and I have to call jsut to have someone take it off.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Once they realize you no longer care about the stuff in the unit they try and bully you into telling you it's YOUR responsibility to move the stuff out even after you tell them to cut the lock and auction the stuff. But why wouldn't they? They're losing money and taking a gamble on whatever's in the unit. Legally the account SHOULD'VE been settled the moment I made the phone call and told them to auction whatever was in the unit.
Mike, We appreciate you taking the time to give us a review. Customer service is our #1 priority at Big Blue and we would love the opportunity to discuss with you the details regarding this situation so we may learn to improve in the … More
Today was the fourth time I wasn't able to get into my storage because the gate code wasn't working.I've havent had this issue with my storage lockers in Florida.I have 4 lockers at Blue and spending over $700 during my move. Call the number At the gate And it rang for three or four minutes and nobody answered.Went to the manager's office and I was told there's an issue due to the storm. Always a different excuse..
Everett Thank you for your review We had a very severe electrical storm the night before We are sorry that it took us 45 minutes to fix the problem as we had to re boot all of the technology -Manager
I've had my storage unit for 6months, give or take, and it seems like every other time I go to get something in my unit or take something out of it, the code never seems to want to work when using the pin pad. …
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Used to be an excellent storage unit, but they got bought out. Since then they don't answer phone or email, and have a terrible attitude when you do finally reach someone.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Absolutely a joke this place is, raises rent without notice, don’t lock the gate, adds all these extra fees, communication is as poor as it gets amongst the company
We value your input. Please feel free to reach out to us at ([phone removed] to discuss your concerns further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 19%
- Turned up when they said1 · 6%
- Worked hard and fast1 · 6%
Counted across the 16 four and five star reviews we have read for Moove In Self Storage. A review can mention more than one thing.
In their own words
Great experience with this company. Needed a storage unit in a pinch and fast! After searching out numerous facilities, this was the only one I could actually reach a person and discuss options with. I was able to secure a storage unit, pay …
Charee, Dan will be happy to hear he helped make a stressful, last-minute search so manageable. We’re glad the quick setup, drive-up access, secure gate, and tidy facility worked so well for you, and we’d be grateful if you send others our way.
Great rates, secure, clean and organized storage. The staff is very courteous, knowledgeable, friendly and make you feel like you're more than just another unit number in the lot.
It’s great to hear that our clean, secure, and organized facility made a great impression. We’re especially glad our team made you feel really welcomed and cared for, not like just another unit number.
U guys are the best and thank u for helping us out glad u received my 171.00 for August payment on time
Melissa, Moove In Self Storage is glad to have earned your five stars. Whenever you need storage again, we’ll be here to keep things simple.
Move in self storages staff Mgr Dawn is highly motivated and inviting host that meets and greets you with hospitality and provides you with the understanding that you have nothing to worry about. So if you need a safe and secure place for your goods MOOVE IN STORAGE is your place.
Eddie, it’s great to hear that Dawn made you feel welcomed and reassured from the moment you arrived. Moove In Self Storage is glad you found a safe, secure place for your belongings, and we’ll be sure she sees your feedback.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff14
- secure storage4
- rental process4
- gate code2
- welcoming atmosphere2
- unit sizes2
- new facilities2
- unit availability2
- late fee2
- fair rates2
What the company says about itself
Taken from Moove In Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“216;moo-ving’ communities forward since 1998 delivering storage solutions with hard”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“Mark, PA, we’ve grown from a small, family-operated business to a multi-state self storage”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory