Central Transportation Systems
Google rating
4.9
Ratings counted
986
Are 1 or 2 star
1.0%Unusually few
The rating breakdown
10 of the 986 ratings in Google’s published star breakdown for Central Transportation Systems are one or two star.
Against other listings in El Paso
3.2 percentage points lower than the middle of the 20 listings in El Paso we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 963 | 97.7% | |
| 4 star | 9 | 0.9% | |
| 3 star | 4 | 0.4% | |
| 2 star | 1 | 0.1% | |
| 1 star | 9 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Central Transportation Systems at 1.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Central Transportation Systems, counted by matching the words they used.
- Items missing or never delivered3 · 33%
- Damage to belongings1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Central Transportation Systems. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Thank you Jonathan for your hard work today. This move has been a complete hassle since day one, but you worked hard all day to get our things packed and ready to be moved into the crates. We appreciate all your help! Gave only 3 stars because the other man that came with him seemed lost as to what was supposed to happen with our things, he also left all the heavy lifting and basically all the packing for Jonathan and looked very upset the whole time he was with us.
We regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns but we have searched our records and are unable to locate a file under a name that is close to your user name.
Update on 22 MAR 2023: Packers damaged collectible items. I told them to not taken them out of the box, but they still did and mixed them with computer monitor stands. The hard material from the PC equipment damaged my collectible items. Update on 15 MAR 2023: I am decreasing my rating to 1 of 5 due to several items missing as we started to unpack our items. I will be filing and a claim and contacting the moving company.
We really appreciate your feedback, Jeremy. We're glad to hear the crew took good care of you. We're always happy to hear how we've improved the moving experience for our service men and women. Best of luck in your new surroundings!
Truck number 5050068, parked in front of underground garage, when asked when they would be done. All three workers banned against him, yelling insults, being incredibly disrespectful, rude, immature. Workers wanted to instigate a fight. Completely unprofessional.
Matt, thank you for bringing this to our attention. We'll be reviewing your feedback with all parties involved.
For El Paso customers having their household goods either packed or shipped by this company, keep an eye on the employees as they work. We had our HHG delivered by them and everything seemed to be going fine the day of. The next day we realized they had stolen a couple things from us. One of the employees went in our master bathroom and stole my wife’s wedding/engagement rings which were in an extremely specific spot.
Philip, we're sorry to hear you have some recent concerns surrounding your 2021 move. Providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. Please feel free to contact us directly with any further questions or concerns.
We've been sitting in an empty house for weeks because they couldn't schedule an appointment sooner then 3 weeks out. On delivery day they told us they'd be here at 9 a.m. After an hour I called and they said there's mechanical issues with the delivery truck and they're expected to deliver at 1030-1100. And when noon rolled around they didn't answer their phones.
I originally posted a review to receive the free $20 gift card after my HHG were moved. I never received it. That how they get their free 5 star reviews with lies…
Thank you for the feedback, Mike! We’re glad to hear that Johnathan and Luis took good care of you. Best wishes.
All my household goods are missing, it’s been a month and a half. For all I know they stole my stuff. They refuse to answer to my PCS coordinator.
We're sorry to hear you have some concerns about your move and would like to investigate further. However, we're unable to identify you based on your review. At your convenience, please call United Customer Care at [phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous243 · 58%
- Worked hard and fast193 · 46%
- Turned up when they said59 · 14%
- Careful with belongings48 · 11%
- Kept in touch22 · 5%
Counted across the 422 four and five star reviews we have read for Central Transportation Systems. A review can mention more than one thing.
In their own words
Lizth and Jeremy's professionalism and attention to detail were truly impressive. They arrived promptly and wasted no time in efficiently packing and inventorying my household goods. Their friendly demeanor made the entire process feel seamless and stress-free. Throughout the packing process, they were attentive to my needs and ensured that all my belongings were carefully handled and safely packed.
Jean, we're so glad our crew was able to make your recent move a smooth and stress-free experience. We extend our warmest wishes to you as you settle into your new home!
Mayra and Art help me for my household move, and I can say that they exceeded all my expectations. From start to finish, the experience was seamless, professional, and surprisingly stress-free. Throughout the entire process, communication was top-notch. Mayra kept me updated on every step, including scheduling and arrival times. Mayra and Art arrived fully equipped with all the necessary tools and packing materials. They were meticulous in their packing techniques.
So happy your move went smoothly, Muychheng! We're glad to hear our crew took such good care of you and appreciate your kind review and recommendation. We'll be sure to share your feedback with Mayra and Art.
Brian Cardenas: I would like to thank Central Transportation Systems El Paso, but especially to Mario Sr. & Mario Jr. not only because of their great professionalism, but the motivation, energy, and empowerment they showed it was amazing and it made the moving and everything else a lot easier. Mario Jr. & Mario Sr. where not only extremely friendly but how attention to details they were constantly asking questions of what items were shipping out.
Cris, we're glad to hear everything went well and you were pleased with your move. We know that moving can be stressful and we’re glad our team could put you at ease. Thanks for the great review.
We don't have much moving experience, but even just comparing packing out at our previous location to unpacking here, our experience with Central far exceeded our expectations. Jacquez, Crystal and Monica were friendly, worked hard through the entire unpack, helped us put everything back together, and made sure that we understood exactly what was happening and what we were signing.
Katlynn, we love being a part of such an exciting time in our customers’ lives. Thank you for sharing your experience, and if we can ever help you again, please don’t hesitate to contact us. Continue to keep in touch with us regarding your claim.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff360
- careful packing36
- military move28
- efficient staff24
- easy process23
- friendly movers12
- no damages7
- prompt arrival5
- box removal5
- out of state move2
What the company says about itself
Taken from Central Transportation Systems’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…services at the agreed-upon price—guaranteed! Industry-Approved, Government-Certifie”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…nformation Agency for United Van Lines, licensed with Authority to move anywhere in the”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Repeat Customer Other Previous Get Your Free Quote Today! Δ SERVING TEXAS FROM: Austi”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…ago. What started as a single-truck, family-owned operation has grown into one of the lar”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…portation Systems: Trusted Texas Movers Since 1927 Central Transportation Systems Central”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…you know it. Central Texas STORAGE For 24/7-monitored storage facilities in Central”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“Stress-Free Long-Distance Moves With over 90 years of experience, our long-distance movers”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- superpages.comdirectory
- yellowpages.comdirectory
- birdeye.comreviews