Coastline Moving
Google rating
4.9
Ratings counted
183
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
2 of the 183 ratings in Google’s published star breakdown for Coastline Moving are one or two star.
Against other listings in Hillsboro
1.1 percentage points lower than the middle of the 4 listings in Hillsboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 176 | 96.2% | |
| 4 star | 4 | 2.2% | |
| 3 star | 1 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Coastline Moving at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Coastline Moving, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Coastline Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
So disappointed. I shared with Christian at Coastline that I was disabled, and that someone just cancelled on me to help pack me without the time to re-book. Christian listened and was so over the top sorry that someone would do that. He was awesome, he booked me and I signed the contract and paid the retainer. I tell the 3 other companies that I'm all set and send them away. Then I get an email that cancelled my appointment. I called to see what the problem was and "Whoops" , was all they said.
We are sorry that you were disappointed by this experience. To provide some context, you contacted us the day before your requested service … More
Originally was a great experience. However as I moved my stuff to storage. When my home closed I again stupidly used this company. They showed up, then I found out that my sleep number bed legs had been removed and were lost, I had the guys set up my bed it didn’t work. They told me because of no legs. However after ordering new legs, old ones are gone, I paid for sleep number to come assist me in resolving this issue. They informed me had my bed been properly installed it would have worked on the floor.
We’re so pleased to hear you had a positive moving experience. Thank you!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 50%
- Professional and courteous10 · 50%
- Careful with belongings4 · 20%
- Turned up when they said2 · 10%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for Coastline Moving. A review can mention more than one thing.
In their own words
The booking process was smooth with great communication. The crew did a fantastic job moving items from our storage unit to our PODS unit. The crew was friendly, professional and on time. We were especially impressed with their packing skills. Everything fit into the POD to our surprise. It was safe and secure. We recommend with no hesitation.
Thank you for the kind words. We hope everything goes well and you have a great next chapter in life. Thanks for being apart of the family
Thank you so much for your excellent help in moving into my apartment! Carlos & Gilbert were fantastic--quick, efficient, and so careful with all of my belongings! 5/5, would hire again!
We apologize for any issues during your move. Your feedback is important to us, and we would like the opportunity to discuss your experience and how we can improve.
Because they did so well the first time, I hired them for this second move. This time I asked for the complete service; they brought the materials, they did the packing completely, and they even took my plant babies! No other company wanted to move my plants out of state! So that was a whole stress relief for me as I don't have a reliable transport. Everyrhing was within my budget and I am not a well off person haha. They were very swift and amazing, my furniture was without a single scratch.
we are happy to help and glad they did a great job
Kristian was great to work with in planning the move and Coastline provided excellent communications prior. I thought the move would be difficult (from old Victorian in Portland down two sets of steps and then up to a 3rd floor apartment in Astoria - no elevator). The two movers were friendly, fast, and did excellent work with no complaints about all the steps down and up. I hope I don't do this again soon but if I do, I'll use Coastal and the same two movers if possible.
It was a pleasure helping with your move. Thank you for the great review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff13
- professional movers9
- efficient movers5
- heavy item moving4
- fast movers4
- piano moving3
- furniture moving2
- funny staff2
- hot tub move2
- flawless move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews