Compass Self Storage

The associates was very rude and Didn't acknowledge me as a customer! When I walked in, I asked about getting information on units, the two associates at the counter continued to have a conversation about their personal life. The one associate treated me as if I didn't belong in the establishment. When I asked questions about the sizes of the unit and how big a 10x10 was, the associate said with a very disgusting tone that a 10x10 is a 10x10. Will not recommend for good customer service!

Compass has, in my opinion, a poor business model. We have been customers for 8 years. Our renewal rate for the coming year was going to be upped from $237to $280 a month whereas a new customer could get a larger unit for $199 a month. Rather than offer us the new customer price of $194 a month for the same sized unit we were renting and allow us to stay in the same unit, we were compelled to spend 3.5 hours moving from our current unit to a larger unit in order to secure the better price.

In less than a year of our lease, we have had the price increase no less than 2 times. We signed a lease for $119 per month and they are now going to be charging $193 When I called to ask, the man asked me if I could fit my items into a smaller unit instead of addressing the nearly doubling of payment each month. They currently have similar units listed for $110 per month, but you should plan on paying double that.

Horrible service. Had my stuff here for over a year now and haven't had any issues until today. I lost the card with the gate code and called to see if I could get it from management. I was told there was a past due balance and it would need to be paid first. No problem. I then proceeded to pay online. I called back and spoke to Charles, and without even pulling my account up, he adopted a snarky, condescending attitude telling me he wasn't going to give me the code, when I advised him that I made the payment, he…

Terrible service. Typical bait and switch company...they agreed (in writing) to lower my bill from $96 to $82 but never did. Called to find our why and manager tells me "they could not reduce the price of the storage unit rent as we have few vancancies of the size unit that you presently rent." How's that my fault? You agreed to do something, now stand by your word...

The blonde woman at the front desk (I was not able to catch her name) was incredibly rude; not in what she said to me but how she said it. Talking down to someone like a 2 year old and giving people dirty looks is extremely unprofessional. I recommend a talk and a recap of what proper work etiquette looks like.

Can't think of any time over the past two months, let alone the past two weeks, where my bank balance has been so low that they wouldn't have been able to charge my account- especially the day after pay day. The first time you'll ever hear …

I have been with Compass since the ribbon cutting ceremony with Bob and Loraine. I've always thought highly if this place even through change in management. …