Continental Van Lines, Inc.
Moving and storage service in Anchorage, Alaska
Google rating
4.5
Ratings counted
17
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 17 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 2 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 82.4% | |
| 4 star | 1 | 5.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 5.9% | |
| 1 star | 1 | 5.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Continental Van Lines, Inc., counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Continental Van Lines, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
AVOID THIS COMPANY Let me start off by saying this company is unprofessional and ran very poorly. First of all, their employees have absolutely no respect for people’s possessions, are constantly tossing fragile marked boxes, and have a total lack of courteousness. One of the crew members was very unbecoming, rude, and didn't place items as directed. He was constantly complaining about our items and how much he wanted to quit his job. At one point, he was swearing at our items in front of my wife.
Very disappointing, do not waste your time. Everything started well with good contact and scheduling for the survey. All completed on time, then..... crickets. No estimate, nothing. I followed up multiple times. Clearly business is going well and you do not need my job. That's fine, just wish I did not waste my time to realize you do not need the business.
We understand your frustration regarding the lack of follow-up after the survey and take comments like yours seriously as we work to improve our communication and estimating process.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 67%
- Professional and courteous5 · 42%
- Turned up when they said2 · 17%
- Careful with belongings2 · 17%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Continental Van Lines, Inc.. A review can mention more than one thing.
In their own words
Edited: Our stuff just made it entirely across the world (Alaska to Europe) and nothing damaged or broken! Somebody give Rose's team a raise!!!!!!! They exceeded my expectations and I've been so impressed by their wrapping & packing skills with every box I unpack. They could change the military world with amazing movers like this! We move frequently and have done so over the last 17 years. But this group of packers were the best we've ever had. They were trustworthy, thorough, respectful, and incredibly efficient.
These guys did a great job moving us from our home in Eagle River to Chugiak. They showed up on time and went straight to work! The guys did an awesome job getting all the big items out of the house with out any damage! I would highly recommend and will definitely be using them again if i make another move!
They were very responsive, packed my items carefully and were very quick in their transport and delivery.
Outstanding work! I used Continental Van to move my mother from Wasilla to Anchorage. Ken set me up in a timely manner, and was quick on the callbacks and followthrough. The 3 man moving crew were professional, respectful and diligent with the pack up, taking care with fragile items. They also made the delivery and unpack an easy and positive experience for my anxious 70+ mother. The borrow/return totes saved my family a lot of money, it shows Continental Van thinks of their customers first.
Glad your move went well. All the best!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job3
- house3
- caring movers3
- careful packing2
- moving company2
- military2
- unpacking2
- contact2
- friendly staff2
- scheduling2
What the company says about itself
Taken from Continental Van Lines, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Advanced Wall and Floor Protection 24/7 Personal Move Coordinator Debris Pick-U”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…choice in moving by calling us for a free consultation and no-obligation moving estimate. Lear”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…the industry standards for integrity since 1952 and continually strive to further refin”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory