Copper Safe Storage - Jonesboro
Self-storage facility in Jonesboro, Arkansas
Google rating
4.5
Ratings counted
101
Are 1 or 2 star
11.9%Above typical
The rating breakdown
12 of the 101 ratings in Google’s published star breakdown for Copper Safe Storage - Jonesboro are one or two star.
Against other listings in Jonesboro
8.2 percentage points higher than the middle of the 16 listings in Jonesboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 84 | 83.2% | |
| 4 star | 3 | 3.0% | |
| 3 star | 2 | 2.0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 11 | 10.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Copper Safe Storage - Jonesboro at 11.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Copper Safe Storage - Jonesboro, counted by matching the words they used.
- Damage to belongings1 · 13%
Counted across the 8 one and two star reviews we have read for Copper Safe Storage - Jonesboro. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Rented a storage in Jonesboro Arkansas. Same storage I have rented since 1998 but different owners. I pay my bill for 1 year which would be 11 months in advance. When they took bought the storage unit from previous owners I did not know about the change in ownership. I was 1 week late on my bill for one month. I paid for the entire year. They said you owe another $25 late fee. I said "Okay my fault I paid it and told them it won't happen again because I always pay for an entire year.
Hello Dallas and Kelly, We’re very sorry to hear about your experience and understand how upsetting this … More
When I rented the space I was told that you have to leave the property by 10pm. If you do not make it out by 10 it will set off an alarm when you leave. On Friday I dropped a load off at my storage room and proceeded to exit the property at 9:55 pm. The gate would not open for me to depart. By 9:58 PM I began to call the local number, hoping to get some assistance with getting off of the property. No one answered, I called several times and still did not get an answer.
Hey Destinee, We are so sorry that this happened. We want to reach out to you regarding this … More
Do not recommend! This company bought the storage company I was originally renting from and tried charging me for all of these massive late fees and when I called and said my contract states a late of X (which was hundreds of dollars less than they were trying to charge me) they said they were looking at my original contract and thats exactly was it said, so I asked for a copy of what they had and said they were not able to send a copy of it, luckily I had my contract in hand and emailed it to them they said they…
Hi Heather, We have looked at our tenant records and we do not have a tenant current or prior by the reviewer name above at our facility. We have received your other review. If you wish to speak with us please email us at [email removed]
*Edit to say that your scripted response is worthless. We have vacated the unit as stated. When you treat good customers poorly this is the result.* Would give zero but can't. I was a good paying customer for at least a year or more. Suddenly out of the blue got a notice of impending lien action and said I was late. I had zero balance and it was not past due. They said it was not a threat but just a "reminder" the bill was due that day. I disagree.
Hello, We sincerely apologize for any inconvenience. We want to make this right for you … More
Well considering I have been trying to shut down my account for 3 days they keep sending me emails that doesn't work apparently so I asked the man to send me the freaking email that I can send to him and if they charge me oh hell no!!!! I wouldn't use this freaking storage if it was the last storage on the planet!!!!
Hi Brandi, We understand your frustration with account closure and email issues. Please contact us at ([phone removed] for immediate assistance.
To whom this may concern. Absolutely do not rent from them. One of the worst experiences I've ever had. Tried to keep me in contract. They sent me emails saying one thing and denied it. If I could give them a negative I would. All they want to do is make money at other people's expense.
Hi Crystal, We sincerely apologize for any inconvenience experienced. We want to make this … More
Worst experience I have ever had, these people are trying to up charge for every little thing and refuse to show any documentation that what they are asking for was done legally, do not rent from them!
Hi Heather, We have looked at our tenant records and we do not have a tenant current or prior by the reviewer name above at our facility. We have received your other review. If you wish to speak with us please email us at [email removed]
I don't believe these reviews for a second, how many of these people work for the company!? I have had 2 serious issues with this company since they bought out the storage …
Hi Heather, I apologize for any miscommunication. We are an insurance compliant facility. This is stated in our lease. Our tenants are required to have coverage; whether tenant protection via our provider or private coverage.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 36%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Copper Safe Storage - Jonesboro. A review can mention more than one thing.
In their own words
Patricia was friendly, confident, courteous, polite, respectful and took her time to complete my issue. At every step she kept me informed.
Thanks, Paula! It makes our day to hear that we provided you with 5-star service. We’ll make sure Patricia receives your feedback – she’ll be thrilled to hear your kind words. It was our pleasure to assist you.
Although the physical property has limitations for vehicles, the facility meets expectations. Customer service via phone is consistently good, having spoken with Jeanine about rentals and documentations. She has been respectful and courteous every call.
Thank you for your feedback, Blake! We're glad to hear that our facility met your expectations and that you had a positive experience with our customer service. Jeanine will be thrilled to hear your kind words about her professionalism.
Well-kept surroundings; We have never had an issue with CopperStorage, No problems with the Copper Storage place. Mika very polite easy to talk with. Very understanding . She has a very sweet voice. Thank you, Mika😌 KaSandra Brewington/Eddie Shatsar
Hi KaSandra and Eddie! Thank you for your fantastic review! It’s wonderful to hear that you enjoyed … More
Sam and Patricia both were great help with getting a storage for my dorm room things. They both helped tremendously and had very good customer service. I was able to get a storage today without any complications.
Thank you for your wonderful feedback, Bailey! We're so glad Sam and Patricia provided great customer service for your dorm storage needs. We will pass along your kind words to them and do our best to keep up the good work!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting11
- polite staff7
- phone setup5
- deals3
- contract3
- late fee2
- helpfulness2
- easy process2
- exit process2
- affordability2
What the company says about itself
Taken from Copper Safe Storage - Jonesboro’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…prehensive security features, including 24/7 cameras and a coded gate, make it easy”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews