Your Extra Closet - Jonesboro
Self-storage facility at 5925 Southwest Dr in Jonesboro, Arkansas
Google rating
4.8
Ratings counted
126
Are 1 or 2 star
4.0%Around typical
Google carries another listing under this name in Jonesboro. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
5 of the 126 ratings in Google’s published star breakdown for Your Extra Closet - Jonesboro are one or two star.
Against other listings in Jonesboro
About the same as the middle of the 16 listings in Jonesboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 112 | 88.9% | |
| 4 star | 6 | 4.8% | |
| 3 star | 3 | 2.4% | |
| 2 star | 1 | 0.8% | |
| 1 star | 4 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Your Extra Closet - Jonesboro at 4.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Your Extra Closet - Jonesboro, counted by matching the words they used.
- Damage to belongings1 · 25%
- Stopped responding1 · 25%
Counted across the 4 one and two star reviews we have read for Your Extra Closet - Jonesboro. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not The people. Their Policies! 1. Administrative cost of $10.00, really? For doing your job? This is what America and greed has come to. 2. Having our own homeowners insurance? Yes, of course. My homeowners insurance policy covers any loss and or damage to anything I own. This company should have enough insurance to cover their customers liabilities. 3. Move out 2 days after payment is due....no pro-ration? Again, really? That means you can rent my already paid space to another customer?
Hi Crystal, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at [email removed] to discuss this further.
Got to the office 30 minutes before closing on Saturday afternoon to rent a unit and the office was closed, no answer on the phone either. …
Hi Barbara - we are sorry to hear that you feel this way. We do our best to accommodate all our customers. Please reach out to us at [email removed] so we can work towards a resolution. Thank you.
If I could give this place a 0/5 I would. Their lack of customer service is absurd. I think upper management feels if they don’t respond to an issue it will just go away. Their prices have continued to go up, and I’m sure they will say it’s because everything else is going up. In the beginning I was offered a military discount, then it suddenly went away because I wasn’t an active duty member, even though I’m a disabled Veteran.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Worked hard and fast3 · 16%
- Turned up when they said1 · 5%
- Price matched the quote1 · 5%
- Kept in touch1 · 5%
Counted across the 19 four and five star reviews we have read for Your Extra Closet - Jonesboro. A review can mention more than one thing.
In their own words
I had a fantastic experience at Your Extra Closet in Valley View! Amber was absolutely amazing—she helped me so much and made the whole process quick and easy. She’s super knowledgeable, friendly, and even had me laughing while we got …
Thank you for the fantastic review! We’re so glad Amber made your experience easy and enjoyable. We’ll be sure to share your kind words with her. We appreciate your recommendation!
Amber was prompt and courteous when assisting me. She was incredibly friendly and most helpful.
Thank you for the kind words! We’re so glad Amber was able to assist you—she’s a great part of our team!
The customer service this storage place showed was excellent. We are moving to the area from out of state and had every question you can think of about what to get. April went above and beyond to not only answer our questions, but did other research for us on things to do in the area to help with our move. Thank you for making things so much easier coming to town
Thanks so much for sharing your experience! Wishing you all the best as you settle into the community!
April and Randy were patient and friendly with all questions pertaining to our rental needs for our upcoming move. Every transaction from signing to paying was explained in depth, and the savings for our initial rental month was greatly appreciated and totally unexpected. They value their customers!
Thank you for sharing your positive experience with April and Randy. We value customers like you and appreciate your trust in us.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff11
- renting9
- clean units6
- safe facility5
- phone call process3
- online setup2
- safe choice2
- easy rental process2
- temporary storage2
- easy transaction2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory