U Storage
Self-storage facility in Jonesboro, Arkansas
Google rating
4.8
Ratings counted
660
Are 1 or 2 star
1.7%Unusually few
The rating breakdown
11 of the 660 ratings in Google’s published star breakdown for U Storage are one or two star.
Against other listings in Jonesboro
2.0 percentage points lower than the middle of the 16 listings in Jonesboro we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 603 | 91.4% | |
| 4 star | 31 | 4.7% | |
| 3 star | 15 | 2.3% | |
| 2 star | 3 | 0.5% | |
| 1 star | 8 | 1.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U Storage at 1.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U Storage, counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for U Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
‼️FAIR WARNING‼️ if I could give 0 stars I would. I thought that I chose the perfect place to store my personal and beloved items. I was totally wrong! I am disgusted and shocked that my things where damaged and ate through. There's rat …
Ariel, This is Joseph with Jonesboro U Storage. I am sorry to hear that you had a bad experience with Jonesboro U Storage. Please feel free to give me a call at [phone removed]
I signed an auto pay contract for payment on the 2nd of the month to be sure money there years ago. I have had unit 20 years. They changed computers now I get harrassed every month every month on the first!! Do not go there they change rules without asking you to sign new contract. Perhaps I need a lawyer. Sue the crooks. Any one up for a class action suit??
Do not go here! Customer service is horrible, and when you move out they still try to charge you. Please use a different company.
Natallie, this is Joe with U Storage. I am sorry to hear that you had a less than desirable experience with us. Please feel free to call me at [phone removed] so I can try to make your experience better.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 27%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for U Storage. A review can mention more than one thing.
In their own words
Rented a U haul through this place great service and communication. Called a day after to make sure satisfactory was met. Bianca was a great help and would refer future customers to her for the outstanding customer care. Thank you a lot.
Thank you for the review! If there is any way we can serve you again in the future please let us know!
Jessica is awesome! She has excellent customer service and very helpful, nice and very friendly. The moment i went into her office she met me with a smile. Thank you Jessica 😊 …
Thank you for your review. It was a pleasure serving you.
Me and the family loves the service of this company. Maybe because of the lady that works there but her services is amazing. On working with you and actually doing or helping you get whatever is needed to be done done. Shout out to Bianca for taking care of my family. Mom loves ya!
Thank you for your kind words, it was a pleasure serving you and your family.
Jessica (I believe) at the front desk is knowledgeable & helpful. She has great customer service skills & I really appreciate her going out of her way to assist. I hope she gets the recognition she deserves at Jboro U Storage, thank you!
Thank you for your review. We appreciate your business & kind words
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection36
- friendly atmosphere7
- truck rental6
- renting experience4
- climate controlled unit3
- different size units2
- secure units2
- indoor units2
- storage unit rental2
What the company says about itself
Taken from U Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“AM - 4:00 PM Sun: Closed Access Hours: 24/7 Access CALL OR RENT ONLINE (870) 600-31”Raw text captured from the page, including any surrounding navigation.