Cotter Moving & Storage Company
Google rating
4.1
Ratings counted
22
Are 1 or 2 star
18.2%Well above typical
The rating breakdown
4 of the 22 ratings in Google’s published star breakdown for Cotter Moving & Storage Company are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Akron
15.7 percentage points higher than the middle of the 19 listings in Akron we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 68.2% | |
| 4 star | 2 | 9.1% | |
| 3 star | 1 | 4.5% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 18.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Cotter Moving & Storage Company at 18.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Cotter Moving & Storage Company, counted by matching the words they used.
- Price rose after the quote1 · 25%
- Damage to belongings1 · 25%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Cotter Moving & Storage Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Awful customer service and careless movers. They will not take responsibility for anything of yours that they break due to a lack of concern and care on how THEY pack in into their trucks. If anything goes wrong you better know immediately before you sign anything. A tip for anyone that’s desperate enough to use this joke of a business, force the movers to wait around for a few hours until you plug all your electronics in and make sure they work.
We are sorry that this was your experience and your expectations were not met.
The staff and administration at this facility are unscrupulous and unprofessional. They charge exorbitant labor prices for the simplest of tasks, while other competitors charge transparent fees that are reasonable and don't gouge customers. Their customer service is non-existent, until it's time for the bill. Do not place any confidence or worse, your documents or valuables to be moved or stored with them, they are abhorrent!
We are sorry this was your experience. We strive to provide written quotes for all projects.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 47%
- Worked hard and fast4 · 27%
- Turned up when they said2 · 13%
- Careful with belongings1 · 7%
Counted across the 15 four and five star reviews we have read for Cotter Moving & Storage Company. A review can mention more than one thing.
In their own words
If I could give 10 stars, I definitely would. All of the gentlemen were kind, professional and efficient on moving day. These men worked incredibly hard during the sweltering heat/humidity of August. I had to insist that they take more breaks, I could barely handle it myself and they were the ones doing the heavy lifting. These gentlemen were such a pleasure to work with, positive attitudes, lovely personalities, the job was finished faster than expected and we had a lot of laughs throughout!
Thank you for the kind words and allowing us to be of service a second time!
You can rest assured that Cotter not only will be on time, but on budget and they truly care about the move itself. Crews are friendly and courteous...and listen to your concerns. Excellent work all around...and very pleased.
Great customer service. Very friendly. Very professional. The movers really care about your stuff. Careful with your stuff and above and beyond.
It was our pleasure to be of service!
We moved with Cotter June 26,27,and28, 2023. The estimate was precise, the move was professional. The team of 6 guys worked from 9 to 5 for 3 days which is what was recommended. Jeff and C.J. were absolutely above and beyond, but all the guys were hard workers and professional. We moved with this company 23 years ago into the house we just moved out of. We were just as satisfied then. If I were to move again, I would just hire them and skip the other estimates.
Thank you for your attention to detail and preparations. It was a pleasure being of service!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- crew2
- gentlemen2
- moving heavy equipment2
What the company says about itself
Taken from Cotter Moving & Storage Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“Akron movers. Contact us today for a free quote and let us take the hassle out of your”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…possessions, being in the business for more than 118 years we’ve gained a reputation for safe, car”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- yelp.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory