Summit Moving and Storage - Akron Movers
Google rating
4.8
Ratings counted
1,263
Are 1 or 2 star
5.3%Around typical
The rating breakdown
67 of the 1,263 ratings in Google’s published star breakdown for Summit Moving and Storage - Akron Movers are one or two star.
Against other listings in Akron
2.8 percentage points higher than the middle of the 19 listings in Akron we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,161 | 91.9% | |
| 4 star | 31 | 2.5% | |
| 3 star | 4 | 0.3% | |
| 2 star | 16 | 1.3% | |
| 1 star | 51 | 4.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Summit Moving and Storage - Akron Movers at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Summit Moving and Storage - Akron Movers, counted by matching the words they used.
- Damage to belongings25 · 64%
- Items missing or never delivered5 · 13%
- Crew conduct5 · 13%
- Claim or refund went nowhere4 · 10%
- Stopped responding3 · 8%
- Price rose after the quote2 · 5%
- Late, delayed or a no-show2 · 5%
- Booked by one company, moved by another1 · 3%
Counted across the 39 one and two star reviews we have read for Summit Moving and Storage - Akron Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst moving service ever! We had 7 guys and they still dropped things. They went to their car and got high on our time. We are missing things and things were broken and the company is not paying our claim for items that we didn't make the movers write down. I watched them drop items and tried to say it wasn't there fault. They broke a lamp because they piled it in with all of the tools in there pack box items.
I reached out to Summit Moving & Storage as the last of 4 different moving companies I wanted a consultation for. I was put in touch with a representative named David, who did my estimate. After asking me the standard questions for a move, David keeps me on the phone for maybe 5 minutes trying to sell me insurance, plate protectors, boxes with padding, etc. I had to directly ask him twice to get the quote amount.
ABYSMAL. Sub contracted out our move to clearly fairly in experienced movers, nice enough young guys, polite just limited experience. Showed up with a small U-Haul and sprinter van when my move was quoted for 2 large moving trucks. Damaged and broke two stair treads in our brand new house, tracked mud EVERYWHERE that required professional cleaning, damaged a very expensive dresser, left behind a truckload full of stuff that was named and identified in our quote by their move consultant, and the damage goes on as…
We hired Summit Moving of Akron OH to go from Twinsburg to Uniontown OH on Dec 14, 2020. Of the three movers I have used in my life, Summit was unequivocally the worst. 1. They showed up 1 hour late (9:51am actual versus 9:00 am plan) because they had to unload one of the two trucks they used. This was big as everyone was talking about the Browns Ravens game that night. Note: our move was quoted as 8 hrs but some how they got done in 7 for the same stopping time. 2.
A family member just used Summit Moving and Storage to move from.her apartment to a house. She had used Corlett for years, tried the phone numbers on line, left messages, but got no response, so she ended up with Summit out of akron who is somehow connected to Corlett. He had to pay a fuel surcharge because they were moving her in Cleveland. Let's just say this company is not Corlett. They arrived on time, but they rushed the entire time to finish within their budgeted time. They scratched the dining room table.
We're sorry to hear about your family's experience with our service. We strive for high standards in customer satisfaction, and it's disappointing to learn that we fell short. Your feedback regarding the handling of furniture and communication will be addressed with our team to prevent similar…
So this is my review. I only has 2 dressers, a bed, boxspring, nightstand, file cabinet, keyboard at my house. These items were loaded effortlessly and great. My final piece of furniture was a 90 inch flexsteel queen sleeper. My aunt only used this couch less than 10 times. The two movers couldn’t get the couch out and even called a third person to help. They couldn’t get it out of her small home. In the process a light fixture fell, hole in the wall, and damaged upholstery.
Okay, so I've been waiting to write this review until they resolved the issue, but apparently that isn't going to happen. I used summit moving and storage for my move in MAY of 2022. During the move, the movers broke an antique corner cabinet that belonged to my grandmother. This happened because one of the movers thought he could carry it up 3 flights of stairs by himself on his hip... Of course the cabinet shattered.
I used Summit Moving and Storage a few months ago and it was not a good experience. The weather wasn't ideal, it was sleeting and the lawns at the old house and the new house were muddy, but the Summit team made very little effort to lay down cardboard and/or moving blankets to help avoid tracking mud into the house. One of the team members spent the first 20mins in the bathroom upon arrival. They tracked mud throughout the new house.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous278 · 50%
- Worked hard and fast228 · 41%
- Careful with belongings82 · 15%
- Turned up when they said66 · 12%
- Kept in touch13 · 2%
- Price matched the quote10 · 2%
Counted across the 557 four and five star reviews we have read for Summit Moving and Storage - Akron Movers. A review can mention more than one thing.
In their own words
I used Summit Moving to move from an apartment to my new house that I purchased in February 2025. The entire process was extremely smooth from the moment that I booked until the crew left the day of the move. Upon requesting a quote, Casey promptly called me to obtain a detailed inventory of what I would be moving room by room and explained the process and gave detailed quote information. I was happily surprised that Summit Moving was priced $400 lower than Two Men and a Truck!
Nick - Thank you so much for your 5-star review! 😊 We're thrilled to hear that you had a great experience and are happy with your move. Providing top-notch service is always our goal, and knowing we made your move smooth and stress-free means the world to us.
Excellent service. Ronnie set up the move for us. Very polite. We got a reasonable and fair price. The movers came in and had the job done very quickly. Taking very good care. Moved the (huge) trophy cabinet to the new location. They were very careful and there was not as much as a nick on the cabinet or walls. Nothing was tracked into the house. Thank you so much for taking the pressure off of us as to how we were going to get that cabinet moved.
Thank you so much for the wonderful five-star review, Barb. We will pass your praise along to Ronnie and the crew for their polite, efficient service and the careful handling of your trophy cabinet. I’m glad our fair pricing and clean work helped take the pressure off your move.
This is the 4th time I've used Summit Moving and Storage in the past 40 years. The moving consultant Ronnie C provided excellent input and a timely Estimate. We stopped by the corporate office, were greeted in a professional manner and provided all the packaging materials we needed to help us prepare for the move. Prior to the moving date, we were provided the electronic documents for completion and a check list on how best to expedite the move. Great communications!
I can’t say enough good things about this moving company- I used Them for my move from Akron to Cleveland Last October, And then used them again for my move from Ohio to Florida, Both times they sent workers that could be trusted with all of your Belongings. Not one thing was misplaced, lost or damaged, Even the boxes with jewelry, etc., was all intact just as I had packed it, Not only did everything show up in perfect condition, The attitude of the workers was amazing… Friendly. Understanding.
Thank you so much for sharing your experience, Betty. We’re thrilled our team made both moves smooth and that your belongings arrived safely and intact. I’ll be sure to pass your kind words along to the crew — they take pride in being friendly, efficient, and trustworthy.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff423
- polite staff153
- professional movers62
- smooth move42
- careful with furniture34
- piano moving28
- careful crew18
- quick move17
- accurate estimate12
- office move5
What the company says about itself
Taken from Summit Moving and Storage - Akron Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…warehouse that is security-monitored 24/7. We offer portable storage and vaulted”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Always on time Transparent pricing Licensed & insured Professional moving equip”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…at 330-633-3633 to get started with a free quote from the best moving company in Akron!”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Transparent pricing Licensed & insured Professional moving equipment Moving su”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…ansport process. We provide insured and bonded service, prioritizing the safety and se”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…our local and long distance needs. With over 65 years of moving industry experience under our”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“OW CONTACT US Why Choose Summit Moving? Since 1956, Summit Moving has been providing the A”Raw text captured from the page, including any surrounding navigation.