Déménagement Martin

First, they were 6 hours late arriving and offered no apology. We were told at drop-off that a call would be made an hour before their arrival and an email would be sent the day before to confirm their arrival time. None of this happened. There were only two men on site instead of three. The staff didn't know how to do things properly, like using an entire roll of tape to move a television. Furniture was damaged because the driver couldn't drive and, more importantly, couldn't back up the truck.

They scammed us! Never do business with this fraudulent company. The worst customer service ever; we never got our money back. Worst company ever.

Without prejudice When I read the other reviews, I seriously wonder if they weren't written by the Martin moving company employees themselves... Upon receiving the contract by email (done over the phone), there were hidden fees, even after taking the time to ask the staff about it. We had booked three movers, but only two showed up, without any explanation. They made us pay before they were finished, holding our furniture hostage, and broke our refrigerator without ever offering compensation.

A very disappointing experience from start to finish. During the estimate in December, we were given a reasonable price thanks to a discount, which convinced us to book. However, as soon as we called to make the reservation, we were asked for a credit card number before our trip, without being able to confirm the moving time. We were even told that the reservation wasn't yet 100% confirmed, which was very worrying.

My parents (a couple in their 70s) hired this company. Mistake. They got a quote. Small house, 2 bedrooms, 7.5 square meters. The agreement was for 3 guys at $175/hour. They showed up with 5 without warning. 13 hours of work for a 7.5-square-meter apartment... with 5 people. We weren't exactly moving from Rouyn-Noranda to Niagara Falls here... Two Quebec cities an hour and a half apart.

A huge lack of transparency regarding the true cost of the service. We paid 50% more than promised at the time of booking. 1) We were promised an hourly rate of $165/hour for 3 men. Only 2 men were present. The owner, Martin Landry, had no intention of adjusting the hourly rate charged. 2) An additional hour of travel ($165) was added to the bill. The owner refused to adjust this. 3) A fuel surcharge of $217 was added to the bill. This had not been mentioned at the time of booking.

SCAMMER! We booked our Saturday morning appointment over two months in advance since we were from Edmonton. They had reserved two guys for us at $110 an hour because we only had a one-and-a-half-room apartment with no appliances. They arrived over three hours late with three guys. The loading went smoothly for us. When it came time to pay, the owner, Martin, asked for an amount that didn't reflect the initial agreement made over the phone. He asked for more than double.

We booked with this company more than a month in advance. They called us within 48 hours of our move to confirm that the movers would be at our place at 7:30 am, supposedly we would be the first to be moved that day. My husband waited at the apartment and hours passed without any news from the movers. We called at 9 am and spoke to Martin, and he told us that his "guys" were on another move, that we had to wait, without giving us a time window, and that his "guys" would call us 20 minutes before their arrival.