Gardewine
Transportation service in Sault Ste. Marie, Ontario
Google rating
2.7
Ratings counted
27
Are 1 or 2 star
51.9%Well above typical
The rating breakdown
14 of the 27 ratings in Google’s published star breakdown for Gardewine are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Sault Ste. Marie
47.2 percentage points higher than the middle of the 7 listings in Sault Ste. Marie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 29.6% | |
| 4 star | 3 | 11.1% | |
| 3 star | 2 | 7.4% | |
| 2 star | 1 | 3.7% | |
| 1 star | 13 | 48.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Gardewine at 51.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Gardewine, counted by matching the words they used.
- Damage to belongings2 · 20%
- Crew conduct2 · 20%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for Gardewine. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Poor service and lack of communication within the company and with customers. Did not mention that a truck had broken down and was not going to make the delivery time. Had to call to find out. Called again to find out when new delivery date was and told a certain time. When it still hadn’t arrived I called again and was told they didn’t know who told me that time but it was wrong and they couldn’t give me a time. Embarrassing and unprofessional. Almost a week late since they picked it up.
I could mention a few different things that happened during our delivery, but I will mention the one I find most important: when we had asked the delivery driver to help us bring the dining table in from the rain into the foyer, he kept saying they don't bring packages into houses. Fine. But my eight month-old puppy ran out of the door while we were going back and forth about help with the table. We asked him to just wait a second so I could catch her so she won't chase the truck or get run over.
The absolute WORST service I have ever received . Gardewine North shows up totally unexpected for a delivery that was suppose to have a scheduled appointment time. This delivery was 600 pounds and I was told I would be called to schedule the delivery time so I can have the necessary help. I was stopped in the middle of my day and the middle of appointments with clients to the delivery guy at my place of work. I had to call family members to stop their jobs to come help me.
Ive waited over 2 weeks for a welder to get to the soo when it got here they parked the trailer out in the yard and said theyll get to it when they have time meanwhile this $ 14000.00 welder is my bread n butter losing some of my clients cuz of there late excuses i will nevr get anything shipped from gardwine again they dont give a shit about u or ur parcels grrrr
Hi Michael, We’re sorry to hear about your experience. Due to the accumulation of snowstorms over the past few days, there has been a significant delay in the … More
Gardewine took possession of a shipment from a large national carrier 6 days ago. It is now 5 days overdue and Gardewine does not know the location of the shipment. This shipment is essential to running our business. Extremely unimpressed.
This company doesn’t answer emails, doesn’t call back, makes promises that are not kept. They have had my package at their SAULT terminal for three weeks. Multiple callls, multiple emails, multiple promises misses.
i asked gardewine not to deliver package until following week because i was going to be gone for a couple of days, they said sure no problem, then delivered it anyway. Pretty much what i expected from this company.
Hi Jeff & Yvonne. Thank you for taking the time to write a review. We do take all feedback very serious. If you would like to speak to someone about your concerns, please contact us at [email removed] Our door is always open. Thank you.
Cannot get them to deliver more than once. They had the product for three weeks and have only made one attempt to deliver. After numerous phone calls still no delivery. I guess I'll have to pick it up myself ):
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 33%
- Worked hard and fast1 · 17%
Counted across the 6 four and five star reviews we have read for Gardewine. A review can mention more than one thing.
In their own words
Other than trailer delays, which I hope can be made better in the future, staff is polite and does provide realistic time frames.. I do really hope that they can figure out their schedules better so that the customer can get what they ordered on the promise Date and not 3 days later..
Thank you for sharing a review, Solo. We appreciate it!
We use Gardewine almost weekly for our pallet shipments. They are great to work with and quick for deliveries
I went with Gardewine out of Sault Ste. Marie Ontario to send a 3 foot wooden statue to Toronto, and was very very happy with their service, everyone was so helpful and so very nice. I would highly recommend them for all your shipping …
Thank you for your kind words, Melissa! We're glad to hear that we were able to make shipping a smooth process for you. Your recommendation means a lot to us, and we're here to assist you anytime you need our services.
Great drivers and employees and they take care of there trucks and trailers better then most.
Thank you, Jay, for your kind words and 5-star review! We appreciate it. Have a good one!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- company4
- drivers2
- truck2
- trailer2
What the company says about itself
Taken from Gardewine’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Innovative Transportation Solutions Since 1952 Servicing 3806 Communities Across Canad”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Region served: SK, MB, ON, and QC 24/7/365 Operation Gardewine services cover”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…are you currently located? Are you licensed to drive in Canada? Yes No What is your”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- mapquest.comdirectory
- canpages.cadirectory
- chamberofcommerce.comdirectory