DS Moving Services
Mover in Baton Rouge, Louisiana
Google rating
4.8
Ratings counted
310
Are 1 or 2 star
3.5%Around typical
The rating breakdown
11 of the 310 ratings in Google’s published star breakdown for DS Moving Services are one or two star.
Against other listings in Baton Rouge
1.0 percentage points higher than the middle of the 15 listings in Baton Rouge we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 292 | 94.2% | |
| 4 star | 5 | 1.6% | |
| 3 star | 2 | 0.6% | |
| 2 star | 1 | 0.3% | |
| 1 star | 10 | 3.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is DS Moving Services at 3.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for DS Moving Services, counted by matching the words they used.
- Late, delayed or a no-show2 · 22%
- Stopped responding2 · 22%
- Damage to belongings1 · 11%
- Items missing or never delivered1 · 11%
- Claim or refund went nowhere1 · 11%
- Crew conduct1 · 11%
- Booked by one company, moved by another1 · 11%
Counted across the 9 one and two star reviews we have read for DS Moving Services. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They send me out to a job worked 4 hours when it came time to pay the guy never paid and never got back to me. I'm sure hes done this to other people. So beware and make sure you are gonna get paid before working working with them.
You are forgetting the part where the customer paid you cash. You tried to get double paid by pretending the customer never paid. Not to mention the customer was not happy with the way you represented our company. Reviews are for customers not disgruntled employees who were fired.
They are a scam. They subcontracted my move to a delivery company (without telling me) which came (4 hours late than agreed with DS Movers) without even a screwdriver and without knowing how to disassemble and reassemble any kind furniture. No sheets protection (mattress, TV, couch, etc). The move took forever, my bed is still half assembled and I had to assemble my son's bed myself. I should have not paid them a cent and sued them instead. Don't use them. Don't do the same mistake I did.
Doug from DS Moving texted me about my scheduled move. I texted back asking if 930am was okay. No response for 4 hours. So I called him and was told I if I wanted a morning move it had to be 1030am bc he had a customer scheduled for 8am. No problem. I went ahead and made plans to move at 1030am. The night before (730pm) Doug texts me to say that he can move me at 930am. I respectfully declined for I had already had planned errands around the 1030am move. He tells me to call him which I did. Big mistake.
Tried to make first contact with customer Friday. Did not schedule directly with our company and never spoke with me until day before move. Would not answer basic questions related to move whether loading or unloading, what floor is it.
WORST EXPERIENCE EVER! Showed up an hour late because they went to the wrong address first, items weren't wrapped properly. 3 guys showed up when I paid for 4. Multiple items were dropped and damaged and Doug didn't care. He also admits he removes negative reviews on websites so his only reviews are positive ones only. That should be a red flag. HE IS NOT INSURED. THE INSURANCE COMPANY JUST CALLED AND THEY SAID HE DOES NOT INSURE THE ITEMS MOVED. DO NOT USE HIM!!!!!
You did not have a $10,000 chandelier. You received text message and email verification of claim along with a call from my insurance company. Your claim was denied because you didn't acknowledge any damages until a week after your move was complete.
I called the day prior to the day they were suppose to show to load a truck. They said they would be there. I had it paid several days in advance. They didn’t show up. They wouldn’t answer their phone or text me back. I asked them twice if they were going to show. Horrible horrible experience. Dong waste your time on them. I had called him the day before. Talked to the owner. He said he would be there and to send him my address. I did.
You did not book your move with us and you never paid me a dollar. We are service providers with uhaul, you paid uhaul and booked with uhaul. As a service provider I have no control over uhaul and them scheduling you at a time I'm not available.
I am so disgusted with my experience with DS Movers! They were scheduled to arrive at 1:00pm. Once they were 15 minutes late, I began calling and texted them to see what was going on and didn’t get a response. They then called me 45 minutes into my appointment with the worst attitude saying they were on their way and would arrive at my apartment in 25 minutes. Then I received a text from Doug saying that he fell asleep and would still come. After waiting another hour for them to arrive, I told them not to come.
I accept responsibility for your frustrations. We were behind schedule, when I spoke with you at 2pm I assured you we would be coming. I have no excuses for us being late and completely understand you cancelling. God bless and thank you for the opportunity
They are not insured for your items. They do not properly cover items and are not careful with them. If they scratch your floor, no problem. If they drop your $100000 chandelier, sorry. The owner is a sorry human being. Not efficient either, but a positive note, the movers we're very polite.
You did not have a $10,000 chandelier. You received text message and email verification of claim along with a call from my insurance company. Your claim was denied because you didn't acknowledge any damages until a week after your move was complete.
Process was great. The two guys got the items moved quickly. They were very pleasant and effiecient. However, afterwards I noticed a huge scratch on the floor from a heavy drawer and a dent in the shoe molding along the floor. 😕 …
I do not recall what job this is from. Why didn't you reach out to me to resolve the issue or let me know, I'm sure we could have resolved any issues. Customer care is our highest priority and we take pride in addressing any concerns raised and brought to our attention
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous138 · 54%
- Worked hard and fast124 · 49%
- Turned up when they said50 · 20%
- Careful with belongings29 · 11%
- Kept in touch25 · 10%
- Price matched the quote4 · 2%
Counted across the 255 four and five star reviews we have read for DS Moving Services. A review can mention more than one thing.
In their own words
Outstanding Moving Experience! ⭐️⭐️⭐️⭐️⭐️ I had an incredible experience with DS Movers! From start to finish, Doug & Bruce were professional, punctual, and handled all of my belongings with care. They worked efficiently, communicated clearly throughout the process, and made what could have been a stressful day completely smooth and easy. Not a single item was damaged, and they even went above and beyond to shrink and bubble wrap my fragile items.
We hired DS Moving Services to move a 2BR apartment home and a sedan car on trailer from Thibodaux, LA to Houston, TX. DS in the name of the company stands for Douglas Scott, who owns the company. This is a Baton Rouge, LA based moving company but they accepted a job which was located an hour 30 mins away from Baton Rouge. Douglas Scott and his co-worker Willie Wells showed up on the day of moving with a big truck and vehicle hauler.
Thank you for choosing DS Movers
My experience with DS Moving Services was phenomenal! We had a miscommunication at our originally scheduled time, but Doug was extremely responsive and went above and beyond to ensure that we had a smooth move from that point on and that we were entirely satisfied. Doug and his crew were the most professional and diligent movers I have worked with to date.
I have used DS Moving on three occasions in order to complete my move. I had a U-Haul to unload into a storage unit. They came out and unloaded my heavy garage equipment very quickly. You can tell they all work well as a team and this makes them very efficient. When I was ready to move to my house, I had two 16 foot pods to unload. I didn’t think twice about who to hire after the great experience with DS Moving. They came out to our new house moved stuff to the correct rooms in the house, garage and office space.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- respectful staff24
- professional movers14
- careful moving9
- quick move8
- efficient movers8
- last minute move6
- flexible scheduling4
- moving heavy furniture3
- easy booking3
- secure packing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory
- thumbtack.comreviews