Duke Simmons Transport, LLC
Manufactured home transporter in Lake Charles, Louisiana
Google rating
4.1
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 4 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 14 | 73.7% | |
| 4 star | 1 | 5.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 21.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Duke Simmons Transport, LLC, counted by matching the words they used.
- Damage to belongings2 · 50%
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for Duke Simmons Transport, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Started great with putting the brand new trailer in place. After that everything else they did was trash. I had to keep taking off of work to check on them. They show up at 430 with an hour and a half left in the day to finish up. Didn’t finish, but they thought they were I woke up the next day and walked around and noticed that bunch of stuff not done .They showed up with half theirs tools. They borrowed my shovel my extension ladder and a grinder. They didn’t have a stepping stool to get inside the trailer.
We appreciate you bringing this to our attention. We're pleased the situation has been taken care of, and we appreciate the opportunity to address it.
Employees were very rude to me and our neighbors. Blocked our driveways (We weren't even the ones getting the mobile home.) And ending up threatening me for saying something about me trying to get home. Told me I was messing with the wrong …
My mom had a scheduled move the day Laura hit. It's been 2 months since and she's been trying to contact them to reschedule. I contacted her on a Tuesday and she was very nice, said she'd call me back when she got back to the office. Waited to hear from her, never called. I texted her Wed, Thursday, and Friday to remind her I'm still waiting on a date for them to move mom's trailer. Still haven't heard back. I get people are busy, but if you can't handle all the business, turn customers away.
The company moved the trailer as promised but had several blow outs on the tires that they put on the trailer. The blowouts caused damage under the trailer. When they set up …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 44%
- Worked hard and fast3 · 33%
- Turned up when they said2 · 22%
- Price matched the quote1 · 11%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for Duke Simmons Transport, LLC. A review can mention more than one thing.
In their own words
If you’re in need of a mobile home transporter bayou is the way to go.. prompt on communication the crew was there to do the job on time. They done a great job!! The crew was polite, professional, and hard working fellas. We are some very happy customers!! 10/10 recommend!! Thank you for your services.. the owner was even kind enough to inform me of a cancellation and bump up my move to get ahead of the storms we had coming.
Moved my new home from southwest homes, they were quick once they got there and did a great job. They are obviously backed up after the storms, but do a great job and has a great crew.
After Old Deep South canceled on me at the last minute, these guys stepped up to the plate and knocked it out of the park. Very professional and they go out of their way to help out
I highly recommend this company. They went over and beyond to move my mobile home despite all of the rain and mud. The entire crew was hardworking and very respectful.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- facebook.comsocial