StrongPoint Self Storage
Self-storage facility in Lake Charles, Louisiana
Google rating
5.0
Ratings counted
239
Are 1 or 2 star
0.4%Unusually few
The rating breakdown
1 of the 239 ratings in Google’s published star breakdown for StrongPoint Self Storage are one or two star.
Against other listings in Lake Charles
1.1 percentage points lower than the middle of the 14 listings in Lake Charles we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 235 | 98.3% | |
| 4 star | 1 | 0.4% | |
| 3 star | 2 | 0.8% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StrongPoint Self Storage at 0.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 33%
- Worked hard and fast2 · 10%
Counted across the 21 four and five star reviews we have read for StrongPoint Self Storage. A review can mention more than one thing.
In their own words
The facility has consistently been clean, spacious, and secure throughout our time using their services. It’s been a reliable place that’s easy to access and well-maintained. Abi has also been very helpful and professional whenever we’ve needed assistance. She communicates clearly and makes everything straightforward. Overall, a smooth and dependable experience.
Thank you for sharing your positive experience with our facility. We're delighted to hear that you find it clean, spacious, and secure. It's great to know that Abi has been helpful and professional in assisting you.
I’ve had a great experience renting here. Emily was very friendly, helpful, and professional. She made the whole process easy and is always willing to answer any questions I have. The property is clean, secure, and well maintained. I truly appreciate her excellent customer service and would definitely recommend this storage facility to others.
Thank you for sharing your positive experience. We're delighted to hear that Emily provided friendly and professional service, making your rental process smooth. It's great to know that you find our property clean, secure, and … More
I really like the location, building, and how safe I feel my things are. It has been difficult talking to anyone that actually works there. They don't answer the phones or email back. But when I have to call the main customer service number, my experience has been good.
Thank you for sharing your feedback. We're glad to hear you feel secure and appreciate the location and building. We apologize for the difficulty in reaching the local team and appreciate your patience. It's great to know that your experience with our main customer service has been positive.
I was stuck and couldn’t finish my booking and Mr Luis G called me and he guided me thru each step from signing, paying, and fixing my gate code. He was very patient with me. Very helpful man. I recommend them because they follow through with their clients.
Thank you for sharing your positive experience. We're delighted to hear that our team member provided the assistance you needed and that you found the service helpful. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff25
- renting process13
- professional building11
- climate control4
- clean storage unit4
- climate controlled storage3
- convenient storage3
- online process2
- unit selection2
- elevators2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews