Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE
Mover in Wilmington, Delaware
Google rating
4.3
Ratings counted
32
Are 1 or 2 star
18.8%Well above typical
The rating breakdown
6 of the 32 ratings in Google’s published star breakdown for Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Wilmington
12.2 percentage points higher than the middle of the 15 listings in Wilmington we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 26 | 81.3% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 3.1% | |
| 1 star | 5 | 15.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE at 18.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE, counted by matching the words they used.
- Damage to belongings1 · 17%
- Items missing or never delivered1 · 17%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The worst ever! They arrived late and with no moving wraps. I had to buy this which put me an hour behind schedule. They broke my nightstand and manager agreed to pay for it but has not and it's been 3 months. Filed a complaint with states attorney office and now I will be taking him to court. Cheap is not always better
We hired this company to move the content of a small apartment. The items arrived on a different truck and an easily identifiable box containing valuable items was missing. The owner, Spencer Dunkley, acknowledged that the box was lost and knowledge of the content but neither recovered the items nor did he offer any type of compensation (even though their website states that they guarantee an efficient and stress-free move and carry insurance). Cannot recommend and would never do business with them again.
We used Dunkley’s from a referral from my husbands brother. They moved a 4 bedroom home in 6 hours for his brother. We on the other hand was a nightmare. The owner didn’t come to our move. He was on another move. The 3 guys at first seemed competent. We had a 1 bedroom condo and it took 10 hours. My husband lined up the boxes in a garage for easy removal. They had to rent a small uhaul. They didn’t have 1 hand truck. They used our 1hand truck. It took forever to get our boxes to our new location.
They came a small uhaul truck knowing we had a 3br house. No hand truck no pads for the furniture. Did take all the items nor did they put the beds together..my mom had to rent a uhaul to finishes Getting the rest of the furniture to the new house.I wouldn't recommend then to my worst enemy.
Called the day before closing as was instructed and the phone did nothing but ring I left several messages with no return call. Had to scramble at the last minute to find a mover to come in 24 hours notice. To say I am pissed is an understatement!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 50%
- Worked hard and fast7 · 29%
- Turned up when they said5 · 21%
- Careful with belongings4 · 17%
- Price matched the quote1 · 4%
Counted across the 24 four and five star reviews we have read for Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE. A review can mention more than one thing.
In their own words
Called them with a last minute request to move an office and some warehouse items. Quote was very reasonable and they made it happen the date that I requested. Guys arrived on time, were very friendly and professional. Was one of the hottest days of the summer. They stayed in a pleasant mood and got the job done quickly and professionally. No damage at all.
Guys were really amazing.Moved my 2 bedroom apartment in a less then 3 hours.Very professional and great value.Cost me half from what other companies quoted me.And I had to move within 2 days and they accommodated me.I will recommend them to everybody.
This company is everything they list in their ad and more. I had a unique situation where I lost my "do it yourself movers" 2 days prior to my move. I called 4 moving companies and they all declined saying it was too late. However when I called Dunkley's they came through. They had me scheduled for the following day. Their pricing is fair and their service is fantastic. The gentleman gave notice prior to their arrival. All were extremely polite and friendly. They worked diligently and did extras I never expected.
What an amazing experience we had with this company. We moved from Deleware to Pennsylvania from a 3 bedroom house with dining room and two living rooms to a 5 bedroom house and I tell you they were here on time at 9:30am and they had my entire house packed on the truck(wrapped blankets and everything around my furniture) and unpacked and in my new house that was 35 mins away all by 1:00pm on EASTER SUNDAY!!! That’s a little over 5 hours to pack and move HOW IMPRESSIVE!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite team5
- careful with furniture4
- punctuality3
- fast work3
- efficient team2
- careful handling2
- fair pricing2
- texted2
- job quality2
What the company says about itself
Taken from Dunkley's Discount Movers - Home Moving Company, Mover & Moving and Storage Service in Wilmington DE’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“E. Our company has been in business for more than 15 years. For this time we have reached a large”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…promptly and professionally. We provide 24/7 services, so do not hesitate to contact”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Moving Testimonials Contact Us Get a Free Estimate Tips Select Page Call now: (302) 275-01”Raw text captured from the page, including any surrounding navigation.