Econoplus - Trois-Rivières
Appliance store in Trois-Rivières, Quebec
Google rating
4.8
Ratings counted
565
Are 1 or 2 star
4.6%Around typical
The rating breakdown
26 of the 565 ratings in Google’s published star breakdown for Econoplus - Trois-Rivières are one or two star.
Against other listings in Trois-Rivières
About the same as the middle of the 16 listings in Trois-Rivières we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 514 | 91.0% | |
| 4 star | 21 | 3.7% | |
| 3 star | 4 | 0.7% | |
| 2 star | 2 | 0.4% | |
| 1 star | 24 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Econoplus - Trois-Rivières at 4.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Econoplus - Trois-Rivières, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct2 · 25%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Econoplus - Trois-Rivières. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
‼️‼️ DAMAGED PRODUCT, MISLEADING SERVICE, AND NO SOLUTION My husband and I purchased a dishwasher on April 23, 2026, for our household. It was sold as "open box," but it turned out to be a damaged, refurbished product with a broken base (glued in places) and missing parts. These defects were not disclosed to me at the time of purchase.
I bought an open-box oven six months ago. The central knob broke after about ten uses. I went to the store to claim under the warranty. They reassured me that they would submit the request and repair it. I waited two days without any news. On Saturday, they contacted me to say that the request was in the manager's hands because he thought I had intentionally broken the knob, even though I said no. They finally told me that due to the absence of rust, they wouldn't repair it. So I sent a formal notice.
Hello, We are sorry you have experienced difficulties with your device. We completely understand your frustration. … More
‼️Company to avoid. I bought a very basic "refurbished" refrigerator for $700. After three weeks, it stopped working. After subpar service and a week without a refrigerator, they agreed to replace it (without extending the warranty, which is only 3 months...). Then, the second refrigerator stopped working after a month. They refused a refund, only offering an exchange, again without extending the warranty. I had to fight and speak with several people to get another one delivered WITH an extended warranty.
A very bad experience. Several delivery errors and I never received the sofa I ordered. After only six months of normal use, the sofa is already torn, even though I'm the only one who uses it. I haven't even finished paying for it yet. Very disappointing quality and service. I do not recommend it.
Hello, We are sorry to hear that your order did not meet your expectations. However, after checking our system, we cannot find any record of your order under the name you provided, which appears to be a fictitious name, and we do not have a store in Trois-Rivières that sells furniture.
Really disappointed. I thought I was saving money by buying a stove (open box with a scratch and a dent, which I accepted thinking I was saving) with a one-year warranty, only to see the same brand-new stove with a two-year warranty for the …
Hello, Thank you for your feedback. We would like to clarify that the discount level varies from product to product depending on several factors, including the product's condition, model, and applicable conditions.
The sales process was very rushed. We felt pressured during our visit. We were asked to leave a 5-star review to get discounted shipping before we'd even bought anything. The salesperson didn't mention any imperfections on the dishwasher …
Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with your dishwasher and the model you chose. However, we are sorry that your in-store visit did not meet your expectations.
I would give them 0 stars. They made a pretty blatant and unpleasant mistake. They bought a whole fridge that's more like a whole freezer. …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 31%
- Worked hard and fast3 · 23%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Econoplus - Trois-Rivières. A review can mention more than one thing.
In their own words
Fast and courteous service! No pressure to buy. They have great deals. I'll definitely go back for future purchases.
I received excellent service from Rita and Manal. They were attentive and responsive to my needs. They answered questions patiently. Very satisfied.
Rita, a remarkable and professional saleswoman, provided excellent service and information.
A very nice experience and the saleswoman was very kind :) good after-sales service 👌🏽 …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fridge26
- budgets9
- discount8
- listening to needs7
- guarantee6
- efficiency6
- refurbished6
- clear and honest advice2
- electros2
- new stove2