Estes Express Lines
Trucking company in Topeka, Kansas
Google rating
3.4
Ratings counted
16
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 16 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 6 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 8 | 50.0% | |
| 4 star | 2 | 12.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 37.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Estes Express Lines, counted by matching the words they used.
- Damage to belongings1 · 17%
- Late, delayed or a no-show1 · 17%
- Crew conduct1 · 17%
- Stopped responding1 · 17%
Counted across the 6 one and two star reviews we have read for Estes Express Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We received a text message on Friday and Monday from Estes indicating that the item from Home Depot was to be delivered between 1 and 5 pm. They were no shows twice and there was no communication. We were present and home with our phones. We heard nothing and called two days later. Dispatch told us that the driver could not find the address and uses a phone that does not work in this area. Dispatch said we would not get our item for another week.
Hi Jolene, we do apologize for your experience so far and would like to look into this for you. Can you please email this information along with your 10-digit PRO tracking number over to [email removed]? Thanks so much.
They should get 0 stars for their poor customer service and they do not live up.to their motto. We set the pick up time at 5pm but they decided to cancel the pick up as it does not suit their schedule despite the pick up time was agreed by the company's sales representative. We called them but we could not get hold of anyone despite being on hold for 35 minutes. Unprofessional and UNRELIABLE!
It took two weeks to receive my delivery that was only supposed to take one. The box had obviously been impaled by a fork lift. And of course, the contents were damaged.
Thank you for taking the time to provide us with this valuable feedback. We are very disappointed to learn that we didn’t handle your shipment with the care and efficiency our customers deserve. Could you please email us at [email removed] and give us an opportunity to help?
Very poor service! Despite a text message and a phone call from the dispatch facility letting us know delivery would be on a particular day, the shipment arrived one day early. Since we were not expecting the delivery for another day, we were not present at the time of delivery to inspect the item. Fortunately the glass item inside was still in tact despite considerable damage to the packaging which was clearly marked as fragile / glass. The shipping documents were even stuffed into one of the gouges in the box.
We’re sorry you had such a negative experience, Darren. We value your business and will strive to do better.
Absolutely terrible service. Do not use this company if you are shipping anything valuable or expect the delivery person to read the merchant's instructions or just use common sense. Merchant had to refund my entire shipping fee which was several hundred dollars. Left the item unsecured on a public easement, not even on my property.
Jennifer, We’re so sorry to hear you’ve had this delivery experience. Our standard service level features No Appointment/No Signature Required delivery to the driveway, garage, porch, or nearest covered area. We’re looking into this issue … More
No communication- I had to call every time to find out where my item was. No communication as to how or when the delivery would occur. Left my item 4 houses down from my home in the rain tied to a pallet! Would avoid if I could from ever using again!
Hi Jennifer, we do apologize for your experience as that is not the level of service we expect you to receive. We'd like to look into this and why you may not have received our delivery notifications. Please email this information along with your PRO tracking number to [email removed] Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said1 · 20%
- Worked hard and fast1 · 20%
- Kept in touch1 · 20%
- Professional and courteous1 · 20%
Counted across the 5 four and five star reviews we have read for Estes Express Lines. A review can mention more than one thing.
In their own words
Great service on the shipment I received at home. I called to schedule delivery and was scheduled the following day. The driver arrived promptly and went an extra step in positioning the pallet with the item in my garage to avoid a coming rain shower. I couldn't be happier with the service I got from both contacts with Estes and would choose them for any work I required.
Thank you for the wonderful feedback, Mike! We love being able to provide great service to amazing customers like you.
I had an excellent delivery service from the Estes team. They were upfront about issues that occurred prior to me receiving my order, gave me instructions on how to report any issues as necessary (hard to tell what might happen with 3 pallets of tile), and provided clear communication regarding the delivery date and time.
Larissa, Thank you so much for your review and for taking the time to share your experience! We work hard at Estes to meet expectations like yours and are happy to hear we hit the mark.
Christen at Estes is the best - Quick to respond and correct an error. Super kind and helpful .
Thank you for your positive feedback, Jeremy! We're glad to hear Christen was quick to respond and helpful in correcting the error.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pallet3
- text message2
- phone2
What the company says about itself
Taken from Estes Express Lines’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…to expertly transport their freight since 1931—and we deliver. Every day, Estes”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…with nearly 7,000 next-day lanes Guaranteed Delivery Final Mile freight delivery to”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- superpages.comdirectory
- mapquest.comdirectory
- yelp.comreviews