KO Storage

The locks won't work because there is a plastic part missing on their latch. I am disabled and I shouldn't be moving myself. I packed my truck load in the unit before I found this out. They put me into a unit next to the path where homeless people camp and near a dumpster where trash is thrown everywhere. I asked to switch units closer to the gate and that one wouldn't lock either. Asked for my money back and she kept asking for my personal information three + times.

This was one of the WORST expierences of my life! We did online rental. I had to call the next morning to find out how i even thru the gate. The ladies online were always very nice & polite. They gave me my gate code and said it was just a zip tie that we needed to cut to open unit. Well i couldnt get my licks on mu unit doir to even budge. After 45 minutes a a car full of stuff to drop off i gave up drive back home and called in.

My 2nd month's bill was a lot higher than I signed for. I tried contacting the number associated with the property, left voicemails, and never heard back. Then they added a $20 late charge on top of the fees. When calling the 877 phone number, they will not help, only transfer me back to the pointless phone number I never hear back from. On top of all of that, I can't login to my account on their website. This place is a SCAM. DO NOT waste your time & money. You might end up losing everything you need to store.

These people are scammers. My daughter rented a unit with them, and after a few months she could no longer access her account online to pay her bill, and called numerous times and could not get anyone to answer. Her husband and my wife both went to the office and knocked, and no one answered there either. Then they charged her a late fee for not paying her bill on time!

I wish I could leave zero stars. Please don’t rent from this storage!!. As mentioned before from another renter. They charged me fees that were not suppose to be charged. I was told I get half off for the first three months so I bought a unit. Three days later I realized I needed a second unit. After the first two months I realized I was being charged full price and tried to dispute the bill. Since then they said I only get two months off for one storage and not the other.

They locked me out of my storage unit that was paid for. They went through everything and took my stuff home. They returned most of it. Don't go near this place. Long story short. They robbed me. And you can't talk to anyone that is in Topeka. Also they bought a lock to replace the one of mine that they cut off. However the package was open and it only contained one key. The person that responded to this is either flat out lying or unaware of what occurs at his facility.

I spoke with the company prior to moving out. I was not informed about a 30 day notice to move out. I have now been charged an additional month for not giving a 30nday notice. Poor customer service for a facility that no longer has anyone on site. It has been sold 3 times in the length of my use and the fees go up with every sell. Original price was 50 a month...to 137 a month. Last sell also required an insurance policy added to monthly cost. Bad experience.

Rented a storage unit, paid online and signed the lease. Got the wrong code to enter the facility. Tried to call and stop by for two weeks with no response. As far as I’m concerned you owe me the rent back for the unit. Rent from I-70 self storage instead better looking facility and very friendly staff.